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TouchBistro company logo
Corporation
MOBILE & TELECOMMUNICATIONS | Mobile Software & Services / Point of Sale
touchbistro.com

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Founded Year

2011

Stage

Series E | Alive

Total Raised

$209.22M

Last Raised

$119.22M | 2 yrs ago

Mosaic Score

+10 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About TouchBistro

TouchBistro is an iPad POS and integrated payments solution designed to meet the needs and fast pace of the foodservice industry.

TouchBistro Headquarter Location

85 Richmond Street W Suite 1100

Toronto, Ontario, M5H 2C9,

Canada

416-363-5252

Latest TouchBistro News

TouchBistro Inc point of sale (POS) review

Jul 22, 2021

(Image credit: TouchBistro ) TouchBistro Inc. is an all-in-one mobile Point of Sale (POS) and restaurant management system that helps to streamline the running of your restaurant. It often comes up in conversations about the best POS systems for restaurants, thanks to its ease of use. Although, some online reviews suggest that it might not be quite as good as it appears at first glance. In the rest of this TouchBistro review, we analyze every aspect of this company to help you determine if it’s a viable option for your next restaurant POS solution. We evaluate TouchBistro prices, main features, user interface and support, plus more, so you don’t have to. Prioritise business sales with a POS for faster payments 1. Simply tell us your needs 2. Receive free quotes Hardware costs only On top of this, you can expect to pay some sort of card processing and/or transaction fees. However, these will vary according to your country/region, and the TouchBistro website provides no information about exactly what you will pay. How does TouchBistro's POS system work? TouchBistro POS software Is TouchBistro POS cloud-based? Yes, partly. Although their software is hosted through an on-site server, the data in the POS application is stored in the cloud. Not only does this mean you can continue with customer sales without an internet connection, it  also allows you to access company data from any browser. The user interface itself is quite attractive and functional, if a little clunky. There are various add-on integrations available, including a kitchen display system, a self-ordering kiosk display, and a customer-facing display. TouchBistro POS hardware TouchBistro uses an iPad-based system that’s designed for ease of use and flexibility. Getting started is quite simple, and, in many cases, you'll be able to access professional technical assistance to ensure you’re up and running as soon as possible. Small businesses will benefit from a streamlined single-iPad POS system, suitable when you have one terminal to take payments and manage orders. Medium-sized systems with up to five iPads can be used with a sixth iPad acting as the central terminal, for seated table transactions. Larger systems can be custom-built with a more powerful computer as the central hub, allowing you to connect as many mobile devices as required. TouchBistro's POS interface is simple and easy to use (Image credit: TouchBistro) TouchBistro POS features and services Like most restaurant-specific POS systems, TouchBistro offers a range of features designed to help you maximize occupancy, efficiency, and customer satisfaction. ✓ TouchBistro table management tool One of our favorite features is TouchBistro’s table management tool. Sure, this isn’t unique by design, but it does let you create a unique floor plan that mirrors your restaurant to make order management easier everyday. ✓ TouchBistro Tableside ordering and payment TouchBistro’s tableside ordering and payment tools stand out as excellent. Each feature provides staff with everything they need to maximize order value, ensure accurate order placement, and process payments fast and flexibly. ✓ TouchBistro analytics and reporting There’s nothing worse than being forced to make important business decisions without knowing what you should be doing. TouchBistro POS systems assist you in making informed business decisions, by providing a range of powerful reports and in-depth analytics. ✓ TouchBistro's staff management and scheduling tools Save time and simplify the scheduling process with TouchBistro's in-built tools. Easily create new rosters with the click of a button, track employee working hours and labor costs, and communicate directly with employees if there are any concerns. ✓ Inventory management Calculate basic stock inventory at speed and monitor beverage costs with ease, thanks to TouchBistro's user-friendly inventory management feature. ✓ TouchBistro application integration From WorldPay to Xero, 7shifts and QuickBooks, TouchBistro POS systems easily integrate with many of the restaurant industry's favourite applications. ✓ TouchBistro's Kitchen Display System (KDS) With real-time performance feedback, order accuracy improvement and communication transparency between back of house and front of house staff, TouchBistro's KDS is one not to miss. Your team can minimise human errors and optimise every order without a blink: TouchBistro's POS will do the thinking for you! TouchBistro’s analytics tools stand out as excellent (Image credit: TouchBistro) TouchBistro POS support and customer care There are various self-help resources, but reports suggest that things might not be as good as they appear (Image credit: Oatawa / Shutterstock) TouchBistro provides a a great range of support services , including multinational phone support and email service through its online contact form. They also have local offices in the United States, Canada, the UK, and Mexico, which have their own local phone numbers and contact information. So, wherever you are, help is easy to reach anytime. And we do literally mean anytime: you can contact TouchBistro 24 hours a day, seven days a week, 365 days of the year. From the very start of your experience with TouchBistro you are supported. Their "one-box POS solution" is can be setup fast so you can start using your POS system straight away. If you prefer in-person help, they can also delegate an expert installation specialists to assist you remotely. Their online self-help resources are plentiful too, and available through the Support & Training centre. There, you'll find various setup tutorials and user guides. There are even useful videos detailing specific actions. However, online customer reports don’t paint a mixed picture of TouchBistro’s support and post-sales customer care. The company receives a commendable rating of 4.2/5 stars (from 308 reviews) on Capterra , but its customer service rating is slightly lower at 3.9/5. A large proportion of reviews touch on poor customer care and support services, which is a major concern. TouchBistro's POS competition TouchBistro has the hospitality industry pretty well covered when it comes to point of sale systems. They cater for every business from the humble food truck to the fancy fine dining restaurant. However, if you’re looking for a higher-rated restaurant POS service provider, we’d recommend checking out Upserve POS . Its software prices start from $59 per month, it uses a very flexible system, and its customer service is reported to be excellent. Another great option is Square POS , which offers flexible POS services tailored to various industries. It doesn’t charge any monthly software fees, but you will be hit with 2.6% + 10c transaction fees. Final verdict All things considered, TouchBistro provides excellent restaurant POS solutions. Its customer service receives poor online ratings, but reports suggest that this is largely because its agents are slow and response times can be long. At the end of the day, the company’s feature-rich software, competitive prices, and simple setup process more than outweigh these negatives. We’d recommend checking out TouchBistro if you’re looking for a powerful, customizable, data-driven POS program that’s designed specifically for restaurants. Daniel is a freelance copywriter with over six years experience writing for publications such as TechRadar, Tom’s Guide, and Hosting Review. He specializes in B2B and B2C tech and finance, with a particular focus on VoIP, website building, web hosting, and other related fields.

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The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Expert Collections containing TouchBistro

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

TouchBistro is included in 4 Expert Collections, including Restaurant Tech.

R

Restaurant Tech

795 items

Hardware and software for restaurant management, bookings, staffing, mobile restaurant payments, inventory management, cloud kitchens, and more. On-demand food delivery services are excluded from this collection.

P

Payments

1,721 items

Companies and startups in this collection enable consumers, businesses, and governments to pay each other - online and at the physical point-of-sale.

2

2018 Fintech 250

500 items

250 of the most promising private companies applying a mix of software and technology to transform the financial services industry.

F

Fintech

3,198 items

Excludes US-based companies

TouchBistro Patents

TouchBistro has filed 1 patent.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/28/2011

12/6/2016

Han character input, Input methods, Input/output, GPS navigation devices, Personal computers

Grant

Application Date

12/28/2011

Grant Date

12/6/2016

Title

Related Topics

Han character input, Input methods, Input/output, GPS navigation devices, Personal computers

Status

Grant

TouchBistro Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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TouchBistro Rank

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