Search company, investor...

TimeTrade Systems

timetrade.com

Founded Year

1999

Stage

Corporate Majority | Acquired

Total Raised

$22.34M

About TimeTrade Systems

TimeTrade is a provider of appointment-driven personalization solutions. The company equips businesses to provide personalized service to every customer, every time, creating a service guarantee that improves customer satisfaction, loyalty, and retention, and increases sales growth. TimeTrade's Customer Engagement Cloud, an enterprise platform delivered through a worldwide cloud-hosting network, provides omnichannel and mobile application tools for managing a critical part of the customer journey: the live conversation. It includes several tightly integrated modules for online appointment scheduling, queue management, and data-rich analytics and reports. The company's cloud technology scales to meet the demands of the largest multinational enterprises, including banks, retailers, sales organizations, and healthcare systems, as well as mid-size and small businesses - all of whom rely on TimeTrade to power their live customer conversations and improve the customer experience, in person, by phone, or online.

Headquarters Location

100 Ames Pond Dr. Ste. 100

Tewksbury, Massachusetts, 01876,

United States

978-654-6800

Missing: TimeTrade Systems's Product Demo & Case Studies

Promote your product offering to tech buyers.

Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.

Missing: TimeTrade Systems's Product & Differentiators

Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).

Expert Collections containing TimeTrade Systems

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

TimeTrade Systems is included in 2 Expert Collections, including Conference Exhibitors.

C

Conference Exhibitors

5,302 items

S

Store management tech (In-store retail tech)

1,728 items

Startups aiming to work with retailers to improve brick-and-mortar retail store operations.

TimeTrade Systems Patents

TimeTrade Systems has filed 20 patents.

The 3 most popular patent topics include:

  • Diagrams
  • Information theory
  • Telecommunication theory
patents chart

Application Date

Grant Date

Title

Related Topics

Status

9/5/2019

11/30/2021

Natural language processing, Computational linguistics, Artificial intelligence, Tasks of natural language processing, Diagrams

Grant

Application Date

9/5/2019

Grant Date

11/30/2021

Title

Related Topics

Natural language processing, Computational linguistics, Artificial intelligence, Tasks of natural language processing, Diagrams

Status

Grant

Latest TimeTrade Systems News

TimeTrade SilverCloud Is Now Engageware

Jul 28, 2021

New name reflects company’s expertise in customer engagement July 28, 2021 07:45 AM Eastern Daylight Time TEWKSBURY, Mass.--( BUSINESS WIRE )--Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage customers, regardless of the channel. With decades of industry experience, Engageware’s proven solutions make it easy for organizations to deliver a seamless customer experience with purpose-built, out-of-the-box functionality. “For decades, we have been delivering value to hundreds of organizations – facilitating more than 1.2 billion customer interactions – making it easier for our customers to serve and engage with their customers,” said Bill Clark, CEO of Engageware. “Our new name, Engageware, perfectly reflects the vision and capabilities of our company, enabling our customers to establish and develop long-term, positive relationships with their customers, which drives loyalty and efficiency.” Engageware’s solutions help organizations better engage customers by providing self-service options, connecting the right resources at the right time when scheduled expertise is needed and equipping employees with immediate access to the information required to quickly and consistently answer questions and respond to inquiries. Engageware’s managed services and solutions include: Customer Self-Service: Reduces the burden on frontline staff by empowering their customers with robust self-service tools and guided tutorials that drive technology adoption while reducing high-volume, low-value interactions (calls, visits, emails and chats); Employee Knowledge Management: Delivers a consistent customer experience no matter the channel by supporting employees and delighting customers with product, technology and institutional information that is accurate, current and easy to find; and Appointment Scheduling: Connects customers to the right resources by making it simple to schedule high-value appointments with the right specialists in a few clicks while delivering data and insights to improve customer service and drive growth. Clark continued, “We may have a new name, but we are not a start-up company. The name change speaks to our specialization and focus. Mid-tier financial institutions are stretching their available resources to accommodate increased inquiries, yet most continue to struggle with rising customer frustration and declining satisfaction levels. The industry is flooded with point solutions that are only providing temporary relief for a much bigger issue. Engageware’s self-service, appointment scheduling and knowledge management solutions, combined with the best technologies of our key partners, provide real, long-term results and offer the most complete set of integrated customer engagement solutions available anywhere.” Engageware, along with its extensive partner network of complementary solutions in AI digital assistants, workforce management, live chat, queue management, CRM and more, ensures customers receive the right answer, no matter the channel. Integrating with leading customer engagement partners allows technology to be implemented more efficiently without requiring additional resources. Additionally, the company’s depth of experience ensures that customers receive ongoing recommendations and updates to keep up with the latest industry changes and trends. To learn more about Engageware and its solutions, visit engageware.com . About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com . Contacts

TimeTrade Systems Frequently Asked Questions (FAQ)

  • When was TimeTrade Systems founded?

    TimeTrade Systems was founded in 1999.

  • Where is TimeTrade Systems's headquarters?

    TimeTrade Systems's headquarters is located at 100 Ames Pond Dr., Tewksbury.

  • What is TimeTrade Systems's latest funding round?

    TimeTrade Systems's latest funding round is Corporate Majority.

  • How much did TimeTrade Systems raise?

    TimeTrade Systems raised a total of $22.34M.

  • Who are the investors of TimeTrade Systems?

    Investors of TimeTrade Systems include Clearhaven Partners, Ascent Venture Partners, Origami Capital Partners, Converge, Launchpad Venture Group and 5 more.

  • Who are TimeTrade Systems's competitors?

    Competitors of TimeTrade Systems include Mad Mobile, Mercaux, PredictSpring, Proximity Insight, Endear, JRNI, Salesfloor, Chili Piper, Immerss, Hero and 13 more.

Compare TimeTrade Systems to Competitors

Red Ant Logo
Red Ant

Red Ant create technology solutions that drive customer service, maximize sales and improve operational performance, with built-in features for virtual consultations. It is based in London, England.

vee24 Logo
vee24

vee24 offers a business to consumer eCommerce video chat technology. The company provides a platform from which users can personally interact with website visitors face-to-face, providing friendly product advice, personalized support and helpful assistance just when shoppers need it most. This ensures that opportunities to assist potential buyers are never missed - a virtual 'plug and play' solution to building customer confidence and an improved level of service.

Immerss Logo
Immerss

Immerss is a live commerce platform that connects online shoppers with in-store sales associates via live shoppable video.

Endear Logo
Endear

Endear develops an outbound retailing platform aimed to help stores increase sales. The firm's CRM software includes centralized messaging, personalized lookbooks, and omnichannel tracking. Endear was founded in 2016 and is based in New York, New York.

Salesfloor Logo
Salesfloor

Salesfloor is a mobile platform designed for store associates to personalize customer experiences. Salesfloor provides clienteling tools to engage customers on any channel and mobile checkout for convenient in-store experiences. It was founded in 2013 and is based in Montreal, Quebec.

Proximity Insight Logo
Proximity Insight

Proximity Insight specializes in customer relationship management, digital marketing, and the in-store experience, and gives sales associates real-time access to CRM data.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.