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Corporation
INTERNET | Internet Software & Services / Customer Relationship Management
timetrade.com

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Founded Year

1999

Stage

Corporate Majority | Acquired

Total Raised

$22.34M

About TimeTrade Systems

TimeTrade is a provider of appointment-driven personalization solutions. The company equips businesses to provide personalized service to every customer, every time, creating a service guarantee that improves customer satisfaction, loyalty, and retention, and increases sales growth. TimeTrade's Customer Engagement Cloud, an enterprise platform delivered through a worldwide cloud-hosting network, provides omnichannel and mobile application tools for managing a critical part of the customer journey: the live conversation. It includes several tightly integrated modules for online appointment scheduling, queue management, and data-rich analytics and reports. The company's cloud technology scales to meet the demands of the largest multinational enterprises, including banks, retailers, sales organizations, and healthcare systems, as well as mid-size and small businesses - all of whom rely on TimeTrade to power their live customer conversations and improve the customer experience, in person, by phone, or online.

TimeTrade Systems Headquarter Location

100 Ames Pond Dr. Ste. 100

Tewksbury, Massachusetts, 01876,

United States

978-654-6800

Latest TimeTrade Systems News

TimeTrade SilverCloud Is Now Engageware

Jul 28, 2021

New name reflects company’s expertise in customer engagement July 28, 2021 07:45 AM Eastern Daylight Time TEWKSBURY, Mass.--( BUSINESS WIRE )--Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage customers, regardless of the channel. With decades of industry experience, Engageware’s proven solutions make it easy for organizations to deliver a seamless customer experience with purpose-built, out-of-the-box functionality. “For decades, we have been delivering value to hundreds of organizations – facilitating more than 1.2 billion customer interactions – making it easier for our customers to serve and engage with their customers,” said Bill Clark, CEO of Engageware. “Our new name, Engageware, perfectly reflects the vision and capabilities of our company, enabling our customers to establish and develop long-term, positive relationships with their customers, which drives loyalty and efficiency.” Engageware’s solutions help organizations better engage customers by providing self-service options, connecting the right resources at the right time when scheduled expertise is needed and equipping employees with immediate access to the information required to quickly and consistently answer questions and respond to inquiries. Engageware’s managed services and solutions include: Customer Self-Service: Reduces the burden on frontline staff by empowering their customers with robust self-service tools and guided tutorials that drive technology adoption while reducing high-volume, low-value interactions (calls, visits, emails and chats); Employee Knowledge Management: Delivers a consistent customer experience no matter the channel by supporting employees and delighting customers with product, technology and institutional information that is accurate, current and easy to find; and Appointment Scheduling: Connects customers to the right resources by making it simple to schedule high-value appointments with the right specialists in a few clicks while delivering data and insights to improve customer service and drive growth. Clark continued, “We may have a new name, but we are not a start-up company. The name change speaks to our specialization and focus. Mid-tier financial institutions are stretching their available resources to accommodate increased inquiries, yet most continue to struggle with rising customer frustration and declining satisfaction levels. The industry is flooded with point solutions that are only providing temporary relief for a much bigger issue. Engageware’s self-service, appointment scheduling and knowledge management solutions, combined with the best technologies of our key partners, provide real, long-term results and offer the most complete set of integrated customer engagement solutions available anywhere.” Engageware, along with its extensive partner network of complementary solutions in AI digital assistants, workforce management, live chat, queue management, CRM and more, ensures customers receive the right answer, no matter the channel. Integrating with leading customer engagement partners allows technology to be implemented more efficiently without requiring additional resources. Additionally, the company’s depth of experience ensures that customers receive ongoing recommendations and updates to keep up with the latest industry changes and trends. To learn more about Engageware and its solutions, visit engageware.com . About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com . Contacts

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Expert Collections containing TimeTrade Systems

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

TimeTrade Systems is included in 2 Expert Collections, including Conference Exhibitors.

C

Conference Exhibitors

5,302 items

I

In-Store Retail Tech

1,468 items

Startups aiming to work with retailers to improve brick-and-mortar retail operations.

TimeTrade Systems Patents

TimeTrade Systems has filed 20 patents.

The 3 most popular patent topics include:

  • Information theory
  • Telecommunication theory
  • Diagrams
patents chart

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6/22/2021

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TimeTrade Systems Web Traffic

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