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Corporation
MEDIA (TRADITIONAL) | Film & Video
tickets.com

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Founded Year

1995

Stage

Acquired | Acquired

Total Raised

$188.31M

Valuation

$0000 

About Tickets.com

Tickets.com was a Media (Traditional)/Film & Video company based in Costa Mesa, California. Tickets.com was acquired in 2005.

Tickets.com Headquarter Location

555 Anton Boulevard 11th Floor

Costa Mesa, California, 92626,

United States

714-327-5400

Latest Tickets.com News

A’s fans frustrated with ticket purchase process

Mar 20, 2021

MESA, Ariz. — A’s fans ready to redeem their vouchers for single-game tickets for Thursday and Friday’s pre-sale were met with chaos on an overwhelmed ticket website. It’s led to confusion for fans trying to buy tickets for the regular season at the Oakland Coliseum with capacity limited to just 20% due to coronavirus restrictions. With tickets on sale for all regular season games, the A’s say they’ve had record traffic on their ticket site, redeeming 50,000 tickets on Thursday and 5,000 on Friday — those are big numbers when each game can host 11,000 fans maximum. For context, the A’s usually sell on average 10,000 when tickets go on sale, and attendance averages 20,000. Tickets sales aren’t open to the general public until March 23. But the high demand even in a smaller pool was met with complications the A’s weren’t prepared for. On Thursday, a cyberattack shut down the Oakland A’s ticket site, run by Tickets.com. The attack prevented many fans from buying tickets for hours, after which many viable seats were already snatched up. Friday, season ticket holders with pre-sale priority were met with more technical issues that made buying tickets a pain. “The attack certainly gummed up the works and slowed the system down,” A’s president Dave Kaval said. “That wasn’t an experience suitable for fans and we apologize for that. We’ll work with Tickets.com to make sure that doesn’t happen again.” Kristi Allen, whose family has been season-ticket holders since 1968, woke up early Thursday afternoon ready to redeem an eight-pack of FlexTix vouchers for the field level. She piled tickets from her usual section, 119, in her cart, only to be arbitrarily logged out before she could complete the transaction. “The website was so wonky yesterday it was awful,” Allen said. “We had multiple computers going at one point trying to see if it was a browser issue or anything.” When she logged back on, the seats were gone. She later saw the seats on VividSeats.com, a ticket resell site. The A’s say resale of tickets and vouchers is strictly prohibited, and violation can result in ticket revocation. But resell sites such as Vivid and StubHub have tickets for all home games in the first two weeks on sale on their sites. Kaval says they contacted the third-party sites to have those tickets purchased through FlexTix program removed, but valid resells by season ticket holders can remain. The ordeal left Allen and many other fans who bought vouchers for field level seats shut out and lost. Allen purchased seats at the less-valuable Plaza level and Bleacher level thinking they wouldn’t be able to get field level seats for the rest of the season. A customer service and ticket sales staff gutted by layoffs had difficulty accommodating the influx of complaints. Allen just wanted to refund the plaza level seats she felt pressured to buy — she was on the phone with A’s representatives in tears, she said. “It was bad,” Allen said via direct message. “And took them way too long to start addressing and even then it was botched, no clear communicate or messaging.” Kaval said he and the A’s promise to work with every individual feeling wronged by the process to get their money back or situation corrected. “For some people that got tickets, they are happy, but for other people going through the technical difficulties finding seats are unavailable, I sense that frustration. I’m empathetic,” Kaval said. “We’re trying to do what we can one on one, but we’re dealing with a real limitation of our supply.” Some fans with vouchers complained that certain sections became available after Thursday, negating their pre-sale priority. The A’s say those sections, MVP and view level, were not available for voucher seating — and that was made clear in the voucher guidelines. Most importantly, the supply meets the demand — which is different from any other year not restricted by COVID-19 regulations. There are only 75 seats available in a given section with 500 seats. The first few rows in the lower bowl must be closed off to keep fans as far away from players as possible. Related Articles March 20, 2021 at 5:00 a.m. After losing another bid on a home without feedback, a couple wants to know if they should get a new buyer’s agent. March 19, 2021 at 5:34 p.m. 'Outriders,' 'Life is Strange: True Colors' and "Forspoken' highlight the event and have promise but they also face these key questions. March 19, 2021 at 3:11 p.m. "It was bad. And took them way too long to start addressing and even then it was botched, no clear communicate or messaging." March 19, 2021 at 3:04 p.m. The move is the latest sign of China's growing scrutiny of the U.S. electric carmaker amid tensions with Washington. Analysts said it resembled Washington's measures against Chinese telecoms firm Huawei citing national security.

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Tickets.com Patents

Tickets.com has filed 1 patent.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/1/2007

7/9/2013

Brand management, Software patent law, Amazon.com, Promotion and marketing communications, Branding terminology

Grant

Application Date

6/1/2007

Grant Date

7/9/2013

Title

Related Topics

Brand management, Software patent law, Amazon.com, Promotion and marketing communications, Branding terminology

Status

Grant

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