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INTERNET | Internet Software & Services / Customer Relationship Management
thirdshelf.com

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Stage

Seed VC | Alive

Total Raised

$800K

Last Raised

$800K | 5 yrs ago

About Thirdshelf

Thirdshelf is a cloud-based loyalty marketing platform for independent retailers. Through machine learning, the platform allows merchants to easily deploy highly effective data-driven loyalty programs designed to automatically bring customers back in-store and increase transaction size.

Thirdshelf Headquarter Location

33 Prince Street

Montreal, Quebec, H3C 2M7,

Canada

514-360-3340

Latest Thirdshelf News

Customer Success Specialist – Engagement & Growth at Thirdshelf

Feb 20, 2017

Hello, we’re Thirdshelf. We’re a Montreal SaaS venture made of smart people with big ambitions. We believe retailers that harness and quickly act on shopper insights will win. Think of small shops with passionate owners wearing many hats, serving customers, shipping orders, stocking inventory and getting things just right. These are the people we help. They work hard to get customers in the door, we help them keep those customers coming back We’ve built a data-driven loyalty marketing platform that turns first time shoppers into loyal, repeat shoppers. We work with world-class retail technology partners like Shopify, Lightspeed Retail, Springboard Retail and Vend. And we're backed by some of the most experienced retail technology investors and executives on the planet. If you’ve got unbridled drive, want to make a major impact on the small business community and be part of building a world-class venture that will be tripling in size every year for the foreseeable future we’d like to meet you. The Role Putting our customers on a growth trajectory is our promise and making sure it happens is critical to our business. If our customers aren’t successful, neither are we. It’s that simple. We are looking for a data fanatic, someone who will own Retailer Engagement. You will be responsible for uncovering usage patterns and ensuring every customer is getting the most value from Thirdshelf. You will implement analytics, benchmarking and conversion tactics to shape behavior and ensure their daily actions deliver results. You will be measured on your ability to consistently grow MRR while minimizing Churn. Your day-to-day will consist of drilling-down into the data, optimizing platform usage and working closely with the Customer Success Adoption team, Product Management and Marketing teams to support our growth objectives. What will keep you up at night is turning insights into action and automating everything to ensure scalability. We are building a world-class SaaS company and turning our business into a science is key. Responsibilities • Own the Customer Success Engagement and Growth playbook with a focus on growing the customer lifetime value. Report and act on Churn and MRR growth metrics. • Define a customer segmentation/scorecard model to automate engagement with healthy/yellow/red accounts. Automate engagement tactics. • Drive product usage through content/case studies/webinars. Work with Marketing to produce all required content to support the playbook. • Liaise with the Product team to define and prioritize features driving ROI and/or affecting operations. Requirements • Self-starter, data-driven, problem solver with a strong analytical approach who is passionate and at-ease in a fast-paced startup environment. • Strong sense of resiliency and urgency. • Deep level of empathy towards customers, always seeking ways to help them achieve their goals. • 1+ years experience within a SaaS organization (Can include Sales, Marketing, Customer Success). • Experience with SaaS Sales and Customer Success tools (Intercom.io, Segment.io, Zendesk, FreshDesk, Zapier, Delighted, Totango, Gainsight, Salesforce, Hubspot, etc) • Experience with email marketing platforms (Mailchimp, Constant Contact, etc.) • Project Management experience. You’ll need this to get your initiatives executed! Bonus Points • Quite a lot of bonus points for prior retail or retail technology experience. • An extra dose for experience working with platforms catering to SMBs. Compensation

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Expert Collections containing Thirdshelf

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Thirdshelf is included in 3 Expert Collections, including In-Store Retail Tech.

I

In-Store Retail Tech

1,304 items

Startups aiming to work with retailers to improve brick-and-mortar retail operations.

L

Loyalty & Rewards Tech

287 items

Startups allowing global brands and local shops alike to offer tech-enabled loyalty and rewards programs to their customers. This collection includes categories across loyalty software, digital loyalty & rewards, AI-powered loyalty, blockchain-powered loyalty, and more.

A

Artificial Intelligence

7,364 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

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