TextUs provides a business-class text messaging software and a real-time communication platform designed to improve how businesses communicate with their leads, candidates, and customers. The system allows customers to turn personalized text messaging campaigns into 1:1 conversations, manage multiple conversations from a single inbox, and schedule text messages for just the right time, all while integrating voice and texting outreach in a single dashboard tied directly to their ATS or CRM. It was founded in 2013 and is based in Boulder, Colorado.
ESPs containing Textus
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The business messaging solutions market enables brands and retailers to communicate with their customers with written messages via messaging apps, live chat, or SMS. Some of these companies also offer conversational AI features and often offer pre-built integrations with omnichannel customer service platforms. These solutions enable businesses to engage with their customers more effectively throu…
Research containing Textus
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CB Insights Intelligence Analysts have mentioned Textus in 1 CB Insights research brief, most recently on May 19, 2021.
Expert Collections containing Textus
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Textus is included in 1 Expert Collection, including Sales & Customer Service.
Sales & Customer Service
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Latest Textus News
Jan 25, 2024
Change is inevitable, but growth is optional. This mantra holds true for individuals and organizations alike, and in the ever-changing tech world, adaptability is not just a virtue but a necessity. Since 2019, Sierra Serrette had been excelling as a customer experience representative at TextUs , and at the beginning of 2023, she began a new adventure at the company — transitioning to an associate product manager position. However, it wasn’t just her role that underwent transformation; TextUs experienced a series of changes, too, as leaders took on additional responsibilities and stepped into secondary roles. Over the course of a transformative year, the product team was reshaped with reallocated swimlanes and new roles. Navigating such a dynamic environment required adaptability and a collective sense of responsibility from the product team. Serrette saw leaders offer meaningful support to herself and her colleagues, resulting in unparalleled personal and team growth. “Thanks to that investment, I have found myself more excited about investing in TextUs and our product,” she said. Built In sat down with Serrette to hear more about the power of adaptability and embracing change and how leaders support her as she continues to thrive at TextUs. LESSONS LEARNED Sierra Serrette credits leaders at TextUs with teaching her three crucial messages this year, each of which she puts to work in her role each day. 1. “Say no to valueless meetings and busy work, but remain a strong team player.” 2. “Be patient and flexible during a product’s build phase. My voice is valuable in a room.” 3. “Use setbacks, feedback and pain points as motivators for better product, communication, documentation and process. Question assumptions by doing more competitive research.” How has TextUs experienced change over the past year, and how has this affected you or your team? At the beginning of last year, I became an associate product manager, which was a large change after spending the last three years in customer service. This large personal change also came coupled with a lot of changes within our company, which included our CEO stepping in as an interim product department head. We also saw our CTO step in to fill an engineering manager vacancy. So there I was, making the largest personal career move and reporting into a structure that was completely different from my first 90 days on the job. Our product swimlane allocation was also redistributed, and then we focused on hiring an instructional designer and QA engineer — two brand new roles for TextUs as a whole. Throughout these changes, the product team found a deep sense of responsibility and collective motivation. How have your leaders helped you stay engaged and motivated? I was fortunate enough to have three leaders who helped me buckle down during these seasons of change. Our CEO turned our weekly one-on-one meetings into deeper coaching sessions focused on investing in me as a PM. Those hours have proven invaluable and pushed me to question my assumptions, double down on research and continue to dream big on the future of our integration capability. Those one-on-ones pushed me to question my assumptions, double down on research and continue to dream big.” Our CTO stepped in as my interim engineering manager while we switched our deployment process, updated product swimlanes and shuffled developer assignments among squads. Even with his busy schedule, he never shied away from taking time to connect with me personally and professionally. He constantly reminded me that product development is flexible, forgiving and forward-thinking. Last, I benefited from working with our product marketing manager. While she is not my direct manager, her leadership is far-reaching. Her thoughtful feedback and constructive criticism are always encouraging. I know when I felt frustrated or a lack of direction, she helped me boil down the problem statements and set me back in the right direction.
Textus Frequently Asked Questions (FAQ)
When was Textus founded?
Textus was founded in 2013.
Where is Textus's headquarters?
Textus's headquarters is located at 1401 Walnut St, Boulder.
What is Textus's latest funding round?
Textus's latest funding round is Series C.
How much did Textus raise?
Textus raised a total of $29.18M.
Who are the investors of Textus?
Investors of Textus include Access Venture Partners, Eastside Partners, Paycheck Protection Program and Blossom Street Ventures.
Who are Textus's competitors?
Competitors of Textus include GrayScale and 8 more.
Compare Textus to Competitors
Statflo is a company that focuses on providing compliant business texting solutions, operating within the telecommunications, financial services, and insurance sectors. The company offers a business text messaging platform that enables frontline teams to engage with customers through personalized messages, streamlining customer communications. Primarily, Statflo's services are utilized by the telecom, financial institutions, and insurance industries. It was founded in 2012 and is based in Toronto, Ontario.
String operates as a company focusing on providing modern business texting and direct messaging solutions, operating in the telecommunications and digital marketing sectors. The company offers a cloud-based phone line and messaging service that enables businesses to modernize their texting, calling, and direct messaging capabilities. This service is primarily used by various sectors including churches, gyms, hospitality, nonprofits, online stores, real estate, retail stores, restaurants, small businesses, and sports teams. It was founded in 2016 and is based in San Francisco, California.
Hi Marley develops a platform for conversation between insurance companies and their customers. Its platform enables texting across the entire ecosystem, for insurance professionals and policyholders. It was founded in 2017 and is based in Boston, Massachusetts.
Konnecto focuses on intelligence and prescriptive analytics solutions providers. The company offers a platform to identify purchase patterns and prescribes recommendations for actions to yield impact and return on investment. Its services are utilized by consumer brands seeking to manage their online sales. It was founded in 2018 and is based in Tel Aviv, Israel.
GrayScale is a frontline engagement platform operating in the human resources and recruitment industry. The company offers a texting and automation platform that helps businesses hire and onboard talent more efficiently, with features such as automated scheduling and follow-up tasks, and engagement via SMS. GrayScale primarily serves the human resources sector. It was founded in 2017 and is based in Atlanta, Georgia.
Eltropy develops a digital platform to increase channel sales. It helps businesses to boost marketing impact and offers digital communication for financial institutions. The company was founded in 2013 and is based in Milpitas, California.