AlleyWatch
12/12/2019
Teckst , the enterprise omnichannel real-time messaging platform, has been acquired by SF-based LiveVox. Terms of the transaction were not disclosed. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand,” said Josh Rochlin, CEO of Teckst. LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand. – Josh Rochlin
Founded by Ji Young Choi and Matthew Tumbleson in 2014, Teckst had raised a total of $8.1M in reported equity funding. Teckst is backed by investors that include Dan Porter, Gaingels, Kernel Capital, Kevin Mahaffey, and Zelkova Ventures. Management at Teckst and key leaders in engineering and sales will join the LiveVox team’s focused on growth in the enterprise. “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement,” said Louis Summe, LiveVox Cofounder and CEO. Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement – Louis Summe

Teckst acquired by LiveVox to Expand Enterprise Messaging Capabilities

LiveVox U-Series Offering Pushes Deeper into Digital Engagement
LiveVox , the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). “Today’s consumer wants options, convenience, and personalization”
Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise. While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel. With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey. The LiveVox–Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass. “Today’s consumer wants options, convenience, and personalization,” said LiveVox’s Co-Founder and CEO, Louis Summe . “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.”
“We are thrilled to join the LiveVox family,” said Josh Rochlin , CEO of Teckst. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand.”

LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise

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Message :
LiveVox U-Series offering pushes deeper into digital engagement. LiveVox , the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise. While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel. With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey. The LiveVox–Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass. “Today’s consumer wants options, convenience, and personalization,” said LiveVox’s Co-Founder and CEO, Louis Summe. “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.”
“We are thrilled to join the LiveVox family,” said Josh Rochlin, CEO of Teckst. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand.”
Alongside Teckst’s executive leaders, Josh Rochlin and Dan Gesser, LiveVox will also add other key Teckst leaders spanning engineering and sales to drive LiveVox’s product and market growth in enterprise segments. About LiveVox:
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit www.livevox.com . About Teckst:
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the manager’s fingertips. View source version on businesswire.com: https://www.businesswire.com/news/home/20191210005638/en/
© Business Wire 2019

LiveVox : Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise

LiveVox U-Series offering pushes deeper into digital engagement. December 10, 2019 09:06 AM Eastern Standard Time
SAN FRANCISCO--( BUSINESS WIRE )-- LiveVox , the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise. While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel. With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey. The LiveVox–Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass. “Today’s consumer wants options, convenience, and personalization,” said LiveVox’s Co-Founder and CEO, Louis Summe. “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.”
“We are thrilled to join the LiveVox family,” said Josh Rochlin, CEO of Teckst. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand.”
Alongside Teckst’s executive leaders, Josh Rochlin and Dan Gesser, LiveVox will also add other key Teckst leaders spanning engineering and sales to drive LiveVox’s product and market growth in enterprise segments. About LiveVox:
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit www.livevox.com . About Teckst:
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the manager’s fingertips. Contacts

Publié le
LiveVox U-Series offering pushes deeper into digital engagement. SAN FRANCISCO–(BUSINESS WIRE)– LiveVox , the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise. While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel. With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey. The LiveVox–Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass. “Today’s consumer wants options, convenience, and personalization,” said LiveVox’s Co-Founder and CEO, Louis Summe. “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.”
“We are thrilled to join the LiveVox family,” said Josh Rochlin, CEO of Teckst. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand.”
Alongside Teckst’s executive leaders, Josh Rochlin and Dan Gesser, LiveVox will also add other key Teckst leaders spanning engineering and sales to drive LiveVox’s product and market growth in enterprise segments. About LiveVox:
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit www.livevox.com . About Teckst:
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the manager’s fingertips. Contacts

Infobip is a company that focuses on omnichannel engagement in the customer communication sector. The company offers a range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. It primarily serves sectors such as ecommerce, finance, and customer service. It was founded in 2006 and is based in Vodnjan, Croatia.

Infobip

`` The partnership between Infobip and Teckst creates an innovative SaaS platform that allows for customer journey execution across all of the major messaging channels , '' said Josh Rochlin , CEO , Teckst .

Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally

Teckst

Acquired

Teckst enables real time, human-to-human text and mobile messaging between brands and their customers. The application integrates with CRMs including Salesforce, Zendesk, Oracle, MS Dynamics, and Freshdesk, allowing agents to respond directly to SMS and chat messages within your current workflow.

On December 10, 2019, Teckst was acquired by LiveVox. The terms of the transaction were not disclosed.

Name	Work History	Title	Status
Ji YYoung Choi		Founder	Current
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Name	Matt Tumbleson
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