StageSeries C | Alive
Last Raised$30M | 2 yrs ago
TechSee's Product Videos
ESPs containing TechSee
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
Companies in this market offer augmented reality solutions to virtually assist customers. Services include helping customers visualize products, virtually try-on clothes or make-up, find their way in stores, and follow set up or maintenance instructions.
TechSee named as Challenger among 7 other companies, including Scandit, SightCall, and Obsess.
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TechSee's Products & Differentiators
TechSee Live (TSL) is the category leader in live, remote visual assistance for the enterprise. TSL allows remote support and service staff to easily see, understand and guide remote customers and field service technicians. Integrated Visual Journey flows allow visual information to be collected and analyzed by our proprietary AI before agents are assigned to a call. Once agents join the call, they can easily initiate a visual session to collect information, diagnose issues, or use augmented reality to provide clear visual guidance. TSL was the first solution in the industry to offer enable both high fidelity and low bandwidth visual interactions without requiring an app install on the user’s mobile device. Additionally, TechSee’s open platform provides enterprises with full control over their experience and flows.
Research containing TechSee
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned TechSee in 5 CB Insights research briefs, most recently on Sep 14, 2022.
Jul 14, 202060+ AI Startups Enhancing Sales And Customer Support
Expert Collections containing TechSee
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
TechSee is included in 2 Expert Collections, including Artificial Intelligence.
This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.
Customer Service Tech
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
TechSee has filed 12 patents.
The 3 most popular patent topics include:
- Customer experience
- Image processing
- Computer memory
Laboratory equipment, Laboratory glassware, Social networking services, Augmented reality, Virtual communities
Laboratory equipment, Laboratory glassware, Social networking services, Augmented reality, Virtual communities
Latest TechSee News
Mar 6, 2023
Artificial intelligence is helping millions of people get their devices fixed over the phone – with no human intervention. Show the computer your faulty internet router, home alarm or washing machine and in 70 percent of cases it will sort the problem out for you there and then. It’s learned to recognize different makes and models of equipment, no matter how bad the lighting or unusual the angle of the picture. TechSee AI diagnoses the problem with a malfunctioning coffee machine. Courtesy And it can instantly diagnose many of the most common faults, such as a missing cable or a reset button that needs pressing. TechSee , founded in Tel Aviv in 2015 and now with offices in oﬃces in New York, London, and Madrid, has 1,000 client companies using its technology across the world. It estimates that last year it saved them a total of $1 billion. Screenshots show the AI working through a problem internet router. Courtesy Dealing with customers’ problems is a big and expensive part of any business – and allowing the frustration to build as they hang on the phone for an hour doesn’t help anyone. The average cost of an inquiry handled by a call center costs $10. The average cost of sending out a technician to the customer’s home is $200 to $250. Compare that to the cost of having a computer deal with it. The company was established by Eitan Cohen and Amir Yoffe. They had decades of experience between them in the hi-tech world, but they saw a need for a solution to some relatively low-tech problems. Eitan’s mother-in-law kept losing her internet connection and he was getting fed up with the two and-a-half-hour drive to her home to fix it. TechSee trains AI to identify the make , model and features of electrical appliances. Courtesy Amir also had internet problems. His connection had been upgraded but kept failing. Repeated phone calls failed to resolve it and a technician finally came to the house. He instantly saw the problem was the wrong modem. The technician had upgraded the connection but not the hardware. Wouldn’t it be amazing, they thought, if the tech support people could actually see what the problem was. And so they created the first incarnation of TechSee – allowing customers to show pictures to human operators on the other end of the line. “They built the technology to start a video chat via SMS,” said Ari Rosenstein, the company’s Chief Marketing Officer. “So you’re on the phone and the agent says, listen, I can explain this to you another way. “I just sent you a text message, you click the text message, your camera opens up, you click allow for permissions. That’s it. Now I can point the camera on my phone at the problem.” Then in 2020 they added an extra layer – augmented reality. Instead of a human operator looking for obvious problems, they trained AI to take over. A screenshot shows an Amazon Echo Speaker being fixed. Courtesy In seven out of 10 cases the AI is able to fix it. In two of the remaining three cases it brings in a person to resolve it. And in just one cases out of 10 a technician will need to visit. Sign up for our free weekly newsletter TechSee is now taking things a step further. Until recently it did all the hard slog, taking and tagging hours of video to teach the AI to identify pieces of equipment, cables, sockets and so on. It’s now streamlining that process so that its clients can do it themselves, using a system it’s developed that needs no coding or other complexities. A job that would have taken weeks has been shrunk down to days and even hours. Employees follow relatively simple procedures to capture all the necessary images and teach the AI everything it needs to know. The idea of using “show and tell” AI is already being extended beyond traditional call center inquiries. It’s being used for unboxing appliances. “When you sign up for TV service with Vodafone, they used to send the technician with the box to your house and they’d plug it in,” says Rosenstein. “Now they just ship you the box, and they give you our AI platform to guide you through. Every new subscriber goes from a $200 cost up front to a $5 shipping cost. And we’ve designed it to work for anybody from eight to 88. “ADT is a customer of ours. They used to build their business around the idea that we do home security, we need to go to the home, do everything, change the batteries in the alarm panel on your wall. “They realized by using our platform, they could virtualize about 80 percent of all their service calls. We helped save them $150 million a year by taking technicians off the road and out of your house, and putting them into a virtual call center.” What’s the fastest solution when fast-food giant McDonald’s finds its self-checkout screens aren’t working? Send a technician, or get the guy flipping burgers to send a picture of the problem? The latter. A McDonald’s customer at a self-ordering screen. TechSee AI can guide workers to get it working again if there’s a problem. Deposit Photos “The AI can guide the McDonald’s workers to fix these complex computer touchscreens to keep the business running,” says Rosenstein. Another customer, Heineken, use TechSee if problems arise with the beer kegs they’re delivering. “Sometimes there are pressure issues, or the lines get clogged. How do you teach a bartender at 11 o’clock at night to fix the Heineken line? If they don’t sell the beer, Heineken doesn’t make money. That’s where they use us. ANWB, the Dutch breakdown service, has trained TechSee AI to understand all the warning lights on your car’s dashboard. Send a picture and it’ll instantly tell you if it’s an under-inflated tire, low oil pressure or a critical engine failure. The list of big-name companies finding innovative ways to use the use technology goes on, and includes EG, Orange, iRobot, Verizon, Arm & Hammer baking soda, Costa Coffee UK, and Church & Dwight. Rosenstein puts TechSee’s success down to the fact that it works on a smartphone, to the wealth of data they’ve amassed to train the AI, and the option customers now have to build their own AI models. “Our goal is to bring computer vision to the mass markets,” he says. “I read a statistic that 70 percent of all AI, projects, even today, fail to deliver a commercial success. That’s not us. Every single time we deploy AI we save our customers money. One hundred percent.” Subscribe to NoCamels weekly newsletter and get our top stories
TechSee Frequently Asked Questions (FAQ)
When was TechSee founded?
TechSee was founded in 2015.
Where is TechSee's headquarters?
TechSee's headquarters is located at 1 Shankar St, Herzeliya.
What is TechSee's latest funding round?
TechSee's latest funding round is Series C.
How much did TechSee raise?
TechSee raised a total of $53.5M.
Who are the investors of TechSee?
Investors of TechSee include OurCrowd, Planven Investments, Salesforce Ventures, Scale Venture Partners, TELUS Ventures and 4 more.
Who are TechSee's competitors?
Competitors of TechSee include IrisCX, Deepomatic, Glia, Ocular, Blinkin and 8 more.
What products does TechSee offer?
TechSee's products include TechSee Live and 4 more.
Compare TechSee to Competitors
SightCall is a global Software as a Service (SaaS) platform leveraging WebRTC for live visual communications. SightCall provides a solution that complements its existing tools, environment, and processes to solve customer problems. The company also offers both business applications as well as APIs and SDKs enabling enterprises to configure their preferred customer visual support experience without requiring software development.
Viewabo provides a service that allows customer support agents to request access to smartphone cameras so that customers can share live-streamed videos of issues without using an app, allowing agents to better understand and fix customer issues. It is based in Palo Alto, California.
CareAR offers an augmented reality support platform for the modern service management-enabled enterprise. The company makes expertise accessible anytime for customers, employees, and field workers through visual AR interactions, instructions, and insights as part of an end-to-end service management digital workflow. On January 28th, 2021, CareAR was acquired by Xerox. The terms of the transaction were not disclosed.
Help Lightning helps service organizations reduce costs and increase productivity through remote video collaboration. The company's patented technology uses merged reality to create a virtual interactive presence.
Kustomer is an omnichannel customer management platform for enterprises that scale to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view. The company was founded in 2015 and is based in New York, New York. On November 30th, 2020, Kustomer was acquired by Meta at a valuation of $1B.
Relatient specializes in assisting healthcare organizations with patient-centered engagement. By helping organizations automate patient-centered outreach and messaging, Relatient aims to help practices, hospitals and health systems facilitate more compliant, and ultimately healthier patient populations.
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