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talkdesk.com

Founded Year

2011

Stage

Series D | Alive

Total Raised

$504.77M

Valuation

$0000 

Last Raised

$230M | 1 yr ago

Revenue

$0000 

About Talkdesk

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

Talkdesk Headquarters Location

388 Market Street Suite 1300

San Francisco, California, 94111,

United States

844-332-2859

ESPs containing Talkdesk

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Healthcare / Healthcare Payers Tech

These companies help provide members with tools to find providers within the correct contracted network. They can also help members choose the right provider and guide them to appropriate locations and appointment types. For payers, these tools are increasingly integrated with price estimation and cost transparency tools to give members a clear view of their copays, out-of-pocket costs, and potent…

Talkdesk named as Leader among 12 other companies, including Kyruus, Carrum Health, and Hyro.

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Expert Collections containing Talkdesk

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Talkdesk is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,193 items

T

Tech IPO Pipeline

568 items

H

Health IT

3,271 items

Companies partnering with healthcare stakeholders to improve operational efficiency across payment, supply chain, data mgmt, and more.

C

Customer Service Tech

984 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Talkdesk Patents

Talkdesk has filed 213 patents.

The 3 most popular patent topics include:

  • Computer telephony integration
  • Telemarketing
  • Information technology management
patents chart

Application Date

Grant Date

Title

Related Topics

Status

8/23/2019

5/10/2022

Machine learning, Artificial neural networks, Classification algorithms, Artificial intelligence, Machine learning algorithms

Grant

Application Date

8/23/2019

Grant Date

5/10/2022

Title

Related Topics

Machine learning, Artificial neural networks, Classification algorithms, Artificial intelligence, Machine learning algorithms

Status

Grant

Latest Talkdesk News

Talkdesk anuncia Shane Evans como Chief Revenue Officer

Sep 27, 2022

A Talkdesk acaba de anunciar Shane Evans como Chief Revenue Officer (CRO). O executivo supervisionará as vendas globais, os canais e a engenharia de soluções da organização à medida que a Talkdesk progride em sua próxima fase de crescimento.  Evans se junta à Talkdesk com mais de 20 anos de experiência na formação de equipes de vendas de alto desempenho que geram ótimos resultados de negócios às empresas. Mais recentemente, atuou como CEO interino e membro do conselho de administração da MX, uma fintech inovadora, onde ajudou a acelerar seu crescimento, dobrando a receita e escalando as equipes de vendas e o go-to-market. Antes de trabalhar na MX, Evans também supervisionou as vendas globais da Qualtrics. Seus esforços também contribuíram para a aquisição multibilionária da Qualtrics pela SAP e posterior IPO. O novo CRO também ocupou cargos de liderança sênior na PROS e na InMoment.  "Organizações em todo o mundo estão aproveitando a oportunidade para transformar seus contact centers em motores estratégicos para impulsionar o crescimento dos negócios e a fidelização de clientes", disse Tiago Paiva, CEO da Talkdesk. "A paixão de Shane, seu foco e histórico comprovado de entrega de grandes resultados permitirão que a Talkdesk capitalize rapidamente a crescente demanda. Damos as boas-vindas a Shane à nossa equipe e aguardamos suas contribuições."  "A Talkdesk é uma empresa guiada por uma missão que tem como objetivo deixar uma marca positiva em seus clientes e colaboradores. Estou ansioso para contribuir para essa trajetória de sucesso", disse Shane Evans. Ele reforça: "Digital e nuvem estão mudando o jogo e trazendo inovações e experiências melhores. Com diferenciação convincente em IA, automação, soluções específicas para o setor e serviço de nível elevado, estamos posicionados de forma única para ajudar as empresas a vencer em Customer Experience”.

Talkdesk Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Talkdesk Rank

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Where is Talkdesk's headquarters?

    Talkdesk's headquarters is located at 388 Market Street, San Francisco.

  • What is Talkdesk's latest funding round?

    Talkdesk's latest funding round is Series D.

  • How much did Talkdesk raise?

    Talkdesk raised a total of $504.77M.

  • Who are the investors of Talkdesk?

    Investors of Talkdesk include Viking Global Investors, Willoughby Capital Management, Top Tier Capital Partners, Franklin Templeton, TI Platform Management and 16 more.

  • Who are Talkdesk's competitors?

    Competitors of Talkdesk include 3CLogic, Gorgias, Front, Zendesk, Dialpad, Observe.ai, Aircall, Talkmap, Hiver, RingCentral and 20 more.

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