Talkdesk
Founded Year
2011Stage
Series D | AliveTotal Raised
$504.77MValuation
$0000Last Raised
$230M | 2 yrs agoRevenue
$0000About Talkdesk
Talkdesk provides artificial intelligence (AI) based cloud call center platform. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. It serves industries such as financial services, retail, healthcare, and more. The company was founded in 2011 and is based in San Francisco, California.
- Predict emerging trends
- See competitors' playbooks
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- Identify tomorrow's challengers
- Spot growing industries
- Kill analyst data work
ESPs containing Talkdesk
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The interactive voice response (IVR) market offers a range of solutions that enable businesses to interact with customers via automated voice and touch-tone prompts. IVR solutions enable businesses to provide self-service options to customers, handle high call volumes, and reduce operational costs. IVR solutions use speech recognition and natural language processing to understand and respond to cu…
Talkdesk named as Leader among 7 other companies, including Genesys, Cognigy, and 3CLogic.
Research containing Talkdesk
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Talkdesk in 6 CB Insights research briefs, most recently on Jan 20, 2023.
Expert Collections containing Talkdesk
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Talkdesk is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,227 items
Tech IPO Pipeline
568 items
Sales & Customer Service
1,015 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
E-Commerce
217 items
Talkdesk Patents
Talkdesk has filed 220 patents.
The 3 most popular patent topics include:
- Computer telephony integration
- Telemarketing
- Information technology management
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
5/7/2021 | 8/22/2023 | Outsourcing, Lymphoma, Information technology management, Rare diseases, Telemarketing | Grant |
Application Date | 5/7/2021 |
|---|---|
Grant Date | 8/22/2023 |
Title | |
Related Topics | Outsourcing, Lymphoma, Information technology management, Rare diseases, Telemarketing |
Status | Grant |
Latest Talkdesk News
Aug 29, 2023
Seasoned CMO Brings Decades of Experience Driving Business Development and Market Penetration for Technology Companies... The post Neville Letzerich Joins Talkdesk as Chief Marketing Officer first appeared on IT Business Net.
Talkdesk Frequently Asked Questions (FAQ)
When was Talkdesk founded?
Talkdesk was founded in 2011.
Where is Talkdesk's headquarters?
Talkdesk's headquarters is located at 201 Spear Street, San Francisco.
What is Talkdesk's latest funding round?
Talkdesk's latest funding round is Series D.
How much did Talkdesk raise?
Talkdesk raised a total of $504.77M.
Who are the investors of Talkdesk?
Investors of Talkdesk include Viking Global Investors, Franklin Templeton, Top Tier Capital Partners, Willoughby Capital, Alpha Square Group and 16 more.
Who are Talkdesk's competitors?
Competitors of Talkdesk include Elemental Cognition, Vocodia, Cordless, Zendesk, 3CLogic, Syllable, Observe.ai, Aircall, Talkmap, Dialpad and 17 more.
- Predict emerging trends
- See competitors' playbooks
- Stalk the smart money
- Identify tomorrow's challengers
- Spot growing industries
- Kill analyst data work
Compare Talkdesk to Competitors
SaaS Labs develops software-as-a-service (SaaS) platforms for sales and support teams. Its products include cloud-based platforms that facilitate productivity and business process automation software for enterprises. The company was founded in 2016 and is based in Palo Alto, California.
3CLogic offers a cloud contact center platform for enterprise communications with their employees and customers. The platform provides advanced and scalable speech-enabled offerings for CRMs such as ServiceNow, Salesforce, and SugarCRM. The platform uses dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations to drive digital transformation. The platform has applications in areas such as customer service, IT support, human resources, and sales and marketing. The company was founded in 2005 and is based in Rockville, Maryland.
VCC Live provides a business solution for companies dealing with complex customer communications through a variety of channels, including phone, email, chat, and social media.
Dialpad develops an artificial intelligence (AI) powered cloud communications platform. It provides a cloud-based platform for voice, messaging, video, and meetings. It helps in customer engagement, business communication, customer intelligence platform, and more. Dialpad was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.
Genesys is a provider of customer service and contact center software and services, with a focus on customer experience. Genesys software directs interactions every day, from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized, cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Telnyx brings the benefits of cloud computing to common business telephony problems. It offers transparent scalability, the possibility of cost optimizations, pay-as-you-go, and operational expenses-focused business models. It was founded in 2009 and is based in Chicago, Illinois.
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