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talkdesk.com

Founded Year

2011

Stage

Series D | Alive

Total Raised

$504.77M

Valuation

$0000 

Last Raised

$230M | 1 yr ago

Revenue

$0000 

Mosaic Score

+30 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Talkdesk

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

Talkdesk Headquarters Location

388 Market Street Suite 1300

San Francisco, California, 94111,

United States

844-332-2859

ESPs containing Talkdesk

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Healthcare / Healthcare Providers Tech

Solutions in this market assist patients in navigating provider lists, determining their appointment needs, and scheduling appointments. Many new vendors are leveraging AI- and ML-based symptom-checking and triage tools as a first point of contact to reduce unnecessary appointments, gather more information prior to the appointment, and ensure patients are scheduling appropriately to their level of…

Talkdesk named as Leader among 13 other companies, including Kyruus, Luma Health, and WebPT.

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Expert Collections containing Talkdesk

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Talkdesk is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,187 items

T

Tech IPO Pipeline

568 items

H

Health IT

3,360 items

Companies partnering with healthcare stakeholders to improve operational efficiency across payment, supply chain, data mgmt, and more.

C

Customer Service Tech

979 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Talkdesk Patents

Talkdesk has filed 212 patents.

The 3 most popular patent topics include:

  • Computer telephony integration
  • Telemarketing
  • Information technology management
patents chart

Application Date

Grant Date

Title

Related Topics

Status

8/23/2019

5/10/2022

Machine learning, Artificial neural networks, Classification algorithms, Artificial intelligence, Machine learning algorithms

Grant

Application Date

8/23/2019

Grant Date

5/10/2022

Title

Related Topics

Machine learning, Artificial neural networks, Classification algorithms, Artificial intelligence, Machine learning algorithms

Status

Grant

Latest Talkdesk News

4 aspects that make your care solution be “next generation”

Sep 21, 2022

21/09/2022 By: Carlos Pieruzzi is a contact center solutions consultant, specialist in workforce management and customer experience at Talkdesk, a global Cloud Contact Center company for customer-obsessed companies. Have you ever done a quick internet search for “customer service solution” or “contact center as a service”? If so, several links will appear from software companies that have been dedicated for years to solving the question of how to improve the experience and customer service, being cost efficient, while offering ease of configuration and administration. I can say that these companies have been dedicated to overcoming this challenge for a long time. It is necessary to consider that there are several solutions available for service in the market, but most of them were created more than 30 years ago. Have you ever stopped to think what it means to trust your service to software built with programming code conceived three decades ago? Can you imagine the limitations of the technologies available at that time? The good news is that new manufacturers are always coming up with the proposal to solve the same problem, but now with a perspective that is at least more modern and sometimes disruptive. Today, it is already known, for example, that the recording of calls to a service must be included from the basic package of service offered to the customer and in an unrestricted and unlimited way. And, the system architecture, from its conception, must consider some aspects that do not even need to be discussed further. In other words, the technology that we currently have available has already solved this problem. Returning to the recording example, digital storage space should not even be discussed anymore. One less problem! And what other issues were resolved, following the same logic? We can mention microservice-based cloud solutions, which solve a multitude of problems ranging from renting physical space to have a datacenter, to a set of routines and processes for security and IT governance. The service solutions must be, from their conception, thought in a modular way, and, at the same time, when necessary, fit the pieces perfectly, forming a single piece. I will explain further. Until recently, we considered the concept of a diagram to be able to design the service flow in the URA (Audible Answer Unit), the famous automatic voice that answers us when we call in any telephone service, and when we exhaust the capacity of the URA we are transferred to the human care. Today, this form of diagram has been extrapolated and is used not only thinking about the IVR, but in every flow that involves a complete customer service journey, be it automatic, digital, or by voice. Now comes the explanation of what I called a single piece. This entire journey must be configured on a single screen, on a single system, bringing or removing resources according to context and even dynamically. It is only possible not to lose control of the customer’s journey in service, if the solution as a whole was created, from its conception, with this as a final objective. It doesn’t matter if the call is with human, virtual, voice or omnichannel service. The platform that claims to be unique needs to have control over the interaction at every step and be able to make use of available resources throughout the process. An important piece in this context is the DAC (Automatic Call Distributor), the system responsible for sending calls to human assistance. It is common to hear the expression “return to IVR” which means to pass control of the call from the DAC to the IVR. This happens because only the URA can automatically collect a customer response. With a truly unified system, there is a module inherent to the solution that is the great orchestrator of the call. This orchestrator is not just an IVR, it is responsible for knowing the customer’s next step in the service journey, regardless of the channel or their choice. Bringing together all the mentioned features in a unique way is certainly a challenge. Still, innovating by incorporating disruptive technology such as artificial intelligence, in my view, is what today can be called a state-of-the-art service solution. Tags:

Talkdesk Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Talkdesk Rank

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Where is Talkdesk's headquarters?

    Talkdesk's headquarters is located at 388 Market Street, San Francisco.

  • What is Talkdesk's latest funding round?

    Talkdesk's latest funding round is Series D.

  • How much did Talkdesk raise?

    Talkdesk raised a total of $504.77M.

  • Who are the investors of Talkdesk?

    Investors of Talkdesk include Viking Global Investors, Franklin Templeton, Top Tier Capital Partners, Willoughby Capital Management, Whale Rock Capital Management and 16 more.

  • Who are Talkdesk's competitors?

    Competitors of Talkdesk include Gorgias, Front, Zendesk, Dialpad, Observe.ai, Aircall, Talkmap, Hiver, RingCentral, Freshworks and 20 more.

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