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Corporation
INTERNET | Internet Software & Services / Customer Relationship Management
talisma.com

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Founded Year

1994

Stage

Acquired | Acquired

Total Raised

$70.87M

About Talisma Corporation

Talisma is a provider of Customer Interaction Management (CIM) solutions that aim to enable businesses to deliver a truly exceptional customer experience. Talisma's solutions integrate the power of email, phone, chat, and self service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Per Talisma, its customers include AOL, Aviva, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging.

Talisma Corporation Headquarter Location

3015 112th Avenue N.E. Suite 100

Bellevue, Washington, 98004,

United States

425-250-4900

Latest Talisma Corporation News

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Nov 25, 2021

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience ABU DHABI, United Arab Emirates–( BUSINESS WIRE / AETOSWire )– Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. ADCB provides a host of services via WhatsApp channel to both its customers and even potential customers, helping them understand their offerings and products. This partnership with Talisma has helped the bank provide an exceptional user experience by providing a Virtual Assistant (Chatbot) solution which is available on WhatsApp channel to their customers. The 24/7 virtual assistant services on WhatsApp aims to provide real-time solutions to the customers in both English and Arabic languages, where all messages are secured with end-to-end encryption. With a seamless user experience, Talisma’s WhatsApp chatbots help the bank understand specific requirements of every single customer based on analytics over past conversations, enabling customized recommendations thus converting prospective leads to loyal customers. With WhatsApp being the most preferred channel today, customers now are used to conversation-based chats which let them open up and tell their preferences, opinions, feelings and inclinations. [instagram-feed num=12 cols=6 showfollow=true showheader=true] “The demand for AI powered solutions is all set to grow exponentially within the next few years. With the customers today pushing the brands to resolve their issues in real time, it is significant that enterprises integrate AI solutions into their business functions. This offering is a significant initiative in our relentless efforts to deliver a unique platform to automate customer experience, enabling brands to meet the needs of rapidly changing customer expectations and staying one step ahead of their peers,” said Raj Mruthyunjayappa, MD – Talisma Corporation. Talisma will also help implement Conversational AI chatbots in other channels including Website, Facebook Messenger and Mobile for ADCB customers in the near future. About Talisma Talisma is a leading provider of digital customer engagement platform and solutions for a wide range of industries. Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. We serve a variety of industries through our wide range of vertical specific solutions and deliver a combination of advisory as well as consulting services and support services. Talisma is present in over 30 countries with a direct presence in India, UK, Brazil, and the United States. 4 out of every 5 BFSI companies in India benefit from Talisma’s solutions. View source version on businesswire.com:  https://www.businesswire.com/news/home/20211123005817/en/

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Talisma Corporation Patents

Talisma Corporation has filed 3 patents.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/11/2013

10/7/2014

Social networking services, Data modeling, Promotion and marketing communications, Videotelephony, Mobile telecommunication services

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Application Date

2/11/2013

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Grant Date

10/7/2014

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Related Topics

Social networking services, Data modeling, Promotion and marketing communications, Videotelephony, Mobile telecommunication services

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Status

Grant

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