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Founded Year

1986

Stage

Private Equity | Alive

Total Raised

$330M

Valuation

$0000 

Last Raised

$300M | 9 yrs ago

About Sutherland Global Services

Sutherland Global Services is an IT-enabled and BPO company providing integrated business process outsourcing solutions. It provides services in analytics, artificial intelligence, cognitive technology, and automation to create chatbot engines. It caters to banking and financial services, communications, media & entertainment, healthcare, retail & consumer packaged goods, technology, travel, transportation, hospitality & logistics, and mortgage services. The company was founded in 1968 and is based in Pittsford, New York.

Headquarters Location

1160 Pittsford-Victor Road

Pittsford, New York, 14534,

United States

+1 585 586 5757

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Sutherland Global Services Patents

Sutherland Global Services has filed 12 patents.

The 3 most popular patent topics include:

  • Data management
  • Artificial intelligence
  • Free instant messaging clients
patents chart

Application Date

Grant Date

Title

Related Topics

Status

4/30/2020

2/21/2023

Artificial neural networks, Module theory, Artificial intelligence, Machine learning, Natural language processing

Grant

Application Date

4/30/2020

Grant Date

2/21/2023

Title

Related Topics

Artificial neural networks, Module theory, Artificial intelligence, Machine learning, Natural language processing

Status

Grant

Latest Sutherland Global Services News

Call Center Outsourcing Market to grow by USD 27.64 billion from 2022 to 2027; Market driven by the rise of emerging countries as call center destinations- Technavio

Sep 6, 2023

News provided by Share this article Share toX NEW YORK, Sept. 6, 2023 /PRNewswire/ -- The  call center outsourcing market report has been added to Technavio's offering. With ISO 9001:2015 certification, Technavio has proudly partnered with more than 100 Fortune 500 companies for over 16 years. The potential growth difference for the call center outsourcing market between 2022 and 2027 is USD 27.64  billion. The rise of emerging countries as call center destinations is notably driving market growth. Outsourcing provides companies with improved process coordination and operational efficiency, leading to enhanced customer experiences and cost reductions. Leveraging lower operational expenses, call center firms are establishing their operations in countries like India and the Philippines. These outsourcing organizations are further expanding into countries such as Brazil, Colombia, Kenya, Egypt, and Malaysia. Government initiatives in these emerging regions play a significant role in attracting investments from call center organizations. For instance, the Kenyan government introduced the Kenya Vision 2030 in 2008, aiming to create 7,500 direct jobs in the Business Process Outsourcing (BPO) industry. By setting up outsourcing centers in new regions, companies across various sectors, including finance and healthcare, can delegate their customer service functions to call center organizations. This trend is expected to propel the expansion of the call center outsourcing market during the forecast period. Get deeper insights into the market size, current market scenario, future growth opportunities, major growth driving factors, the latest trends, and much more. Buy Full Report Here Technavio has announced its latest market research report titled Global Call Center Outsourcing Market 2023-2027 Call Center Outsourcing Market Restrain- Security threat in call center outsourcing services restricts the growth of the market. Learn about additional key drivers, trends, and challenges available with Technavio. Read Sample PDF Report Now The call center outsourcing market is segmented by end-user (IT and telecom, BFSI, Healthcare, Retail, and Others), type (Inbound and Outbound), and geography (North America, Europe, APAC, South America, and Middle East and Africa). The market share growth by the IT and telecom segment will be significant during the forecast period. Growing technological advances, considerable growth in data traffic, and rising demand from consumers for digital communication and content are the key factors for the growth of the It and telecom segments. With the advent of the 5G spectrum, the telecom services industry is expected to witness rapid growth. Many telecom businesses are focused on developing and launching 5G-related products and services. There have been several investments in 5G across the globe. Telecom and IT organizations outsource their customer relationship management functions to call center organizations to focus on core offerings. To reduce turnaround time and provide improved customer service, companies in the IT and telecom sectors are increasingly outsourcing customer inquiry management and other functions to call center organizations. With an inclination toward digital transformation and the increasing number of communication channels, the development of 5G is creating the demand and need for contact and call center outsourcing services, which will drive the growth of the IT and telecom segment during the forecast period. North America is estimated to account for 42% of the global market during the forecast period. View Sample Report for insights into the contribution of all the segments and regional opportunities in the report. Key Companies in the call center outsourcing market: 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., DiRAD Technologies Inc., Epicenter Technologies Pvt. Ltd., Helpware Inc., Hinduja Global Solutions Ltd., Infosys Ltd., Serco Group Plc, StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Teleperformance SE, Transcom Holding AB, XACT Acquisition LLC, and Five9 Inc. Related Reports: The  office and contact center headsets market size is estimated to grow at a CAGR of 12.69% between 2022 and 2027. The call center outsourcing market share in Europe  is expected to increase by USD 3.73 billion from 2021 to 2026, and the market's growth momentum will accelerate at a CAGR of 3.53%. Call Center Outsourcing Market Scope Report Coverage Key companies profiled 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., DiRAD Technologies Inc., Epicenter Technologies Pvt. Ltd., Helpware Inc., Hinduja Global Solutions Ltd., Infosys Ltd., Serco Group Plc, StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Teleperformance SE, Transcom Holding AB, XACT Acquisition LLC, and Five9 Inc. Market dynamics Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period Customization purview If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. ToC: About Technavio Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios. Contacts

Sutherland Global Services Frequently Asked Questions (FAQ)

  • When was Sutherland Global Services founded?

    Sutherland Global Services was founded in 1986.

  • Where is Sutherland Global Services's headquarters?

    Sutherland Global Services's headquarters is located at 1160 Pittsford-Victor Road, Pittsford.

  • What is Sutherland Global Services's latest funding round?

    Sutherland Global Services's latest funding round is Private Equity.

  • How much did Sutherland Global Services raise?

    Sutherland Global Services raised a total of $330M.

  • Who are the investors of Sutherland Global Services?

    Investors of Sutherland Global Services include TPG Capital and Oak Investment Partners.

  • Who are Sutherland Global Services's competitors?

    Competitors of Sutherland Global Services include Automation Anywhere, ubisend, Entefy, Ubiquity, TaskUs and 7 more.

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CB Insights puts confidence and clarity into your most strategic decisions.
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Trusted by the world's smartest companies to:
  • Predict emerging trends
  • See competitors' playbooks
  • Stalk the smart money
  • Identify tomorrow's challengers
  • Spot growing industries
  • Kill analyst data work
Let's see how we can help you!
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