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SurveySparrow

surveysparrow.com

Founded Year

2017

Stage

Incubator/Accelerator | Alive

Total Raised

$1.43M

About SurveySparrow

SurveySparrow lets users turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

Headquarters Location

2345 Yale St FL 1

Palo Alto, California, 94306,

United States

+1 (800) 481-0410

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ESPs containing SurveySparrow

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Retail Tech

Customer feedback management platforms gather and analyze direct and indirect customer feedback across channels. These solutions include satisfaction surveys, social media monitoring, online reviews, and more.

SurveySparrow named as Challenger among 15 other companies, including Medallia, CallMiner, and Reputation.

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Expert Collections containing SurveySparrow

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

SurveySparrow is included in 1 Expert Collection, including Customer Service Tech.

C

Customer Service Tech

987 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Latest SurveySparrow News

SurveySparrow vs Typeform

May 18, 2022

TechBullion SurveySparrow is an omnichannel experience management platform designed to help businesses and other categories of users to enhance customer experience as well as that of employees. The platform has been compared with other similar solutions since its launch, with the popular Typeform, being one of such. Typeform is popular for its user-friendliness, thanks to its minimal design and the range of features it offers. Typeform and SurveySparrow share some similarities as well as differences, which users have considered before making their decision. The features of both platforms are briefly highlighted as follows to ease the decision-making process of users. Intuitive Builder SurveySparrow, as an online survey tool , is designed to enable users to create smart and beautiful surveys, supporting multiple languages as well as several purposes. Features of the survey builder include over 25 question types including Heatmap, Matrix, Multiple and Picture Choice, and Payment, amongst others, built-in features such as answer piping, voice transcription and sentiment analysis for a seamless experience, highly customizable surveys with several fonts, colors, and themes, as well as multi-device compatibility of surveys and suitability with different survey types include classic, chat, 360-degree feedback, NPS, and offline surveys. The Typeform builder on the other hand has a drag-and-drop interface to make survey creation easy, especially for persons with no coding experience, allowing them to add elements to the survey. Templates SurveySparrow has a library of over 540 pre-designed survey templates, allowing users to create surveys in a few clicks. The survey builder also enables easy customization with templates for video surveys, chat, and classic forms. Typeform also has a plethora of pre-built templates, making it easy for businesses to create surveys with ease. White labeling SurveySparrow has a custom domain that allows users to easily remove their brand names from survey URLs before sharing them with their audience. It enables creators to customize surveys to the pixel, add brand logos, and choose fonts, colors, themes, and background that aligns with the brand. Typeform provides users with the option to white-label surveys according to their needs. Reports SurveySparrow comes with a custom reports creation feature that helps users to build and design multiple reports with the responses received and the desired metrics. Users can set various filter groups to view responses, add tags to responses, and as well as make the reports more attractive using colors. Typeform enables users to view responses and completion rates, generate shareable reports, and send data to other tools for in-depth analysis. Integrations SurveySparrow offers over 1500 integration options through Zapier and native integrations. Integrations include Salesforce, Zendesk, MailChimp, Power BI, Microsoft Teams, and a host of others. Users can also get a notification in Slack, create cards on Trello, and design automated workflows using Webhooks and API. Typeform also supports the integration of different platforms, offering Coda, Zapier, EnjoyHQ, Chattermill, Google Analytics, Noko, Axeptio, Mention, Tick, Curated, and more for analytics and reporting. Some collaboration tools for Typeform are OneDrive, Contentful, Slack, Paymo, Airtable, Monday, Quip, Yalla, GitLab, and Yammer. Typeform also enables the use of Crumble, Leadsbird, Zendesk Sell, Chameleon, Neto, Ronin, Targeto, Eventbrite, and others for lead generation. User-friendliness SurveySparrow is created as a no-code platform to enable easy survey creation and analysis. The neatly arranged survey builder has an easy-to-understand interface that includes a clear landing page, survey preview page, help center, and a supportive community of like-minded users. Typeform has built-in photo and video libraries, with custom layouts and themes along with a sleek interface. Pricing SurveySparrow allows users to sign up for a free trial without sharing their credit card details. Interested users can also get a personalized demo from their team. There are no hidden charges, with the basic plan starting at $19 and the enterprise plan available for $499 monthly, billed annually. Users can also request custom pricing to suit their needs. Typeform offers three different plans – Essentials plan for $30 monthly, Professional plan at $35 monthly, and Premium plan costing $59 per month, all with annual billing. Users can also get custom solutions based on their requirements. Customer Support SurveySparrow delivers round-the-clock technical support with 24/5 live chat, email, and phone support with no extra charges even for free users. Typeform also offers live chat support to its users. For further information about SurveySparrow and the platform’s immense features and benefits, visit –  https://surveysparrow.com .

SurveySparrow Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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SurveySparrow Rank

SurveySparrow Frequently Asked Questions (FAQ)

  • When was SurveySparrow founded?

    SurveySparrow was founded in 2017.

  • Where is SurveySparrow's headquarters?

    SurveySparrow's headquarters is located at 2345 Yale St FL 1, Palo Alto.

  • What is SurveySparrow's latest funding round?

    SurveySparrow's latest funding round is Incubator/Accelerator.

  • How much did SurveySparrow raise?

    SurveySparrow raised a total of $1.43M.

  • Who are the investors of SurveySparrow?

    Investors of SurveySparrow include Microsoft for Startups and Prime Venture Partners.

  • Who are SurveySparrow's competitors?

    Competitors of SurveySparrow include Alida, Worthix, SurveyMonkey, Pisano, Swell CX, ReviewTrackers, BirdEye, Reputation, Ask Nicely, Tethr and 22 more.

Compare SurveySparrow to Competitors

Worthix Logo
Worthix

Worthix provides a platform to help businesses pinpoint the cause behind customer motivations and decisions. The platform provides cognitive dialogue technology to measure customer decisions to understand the company's worth and keep its value propositions updated. Worthix was founded in 2015 and is based in San Francisco, California.

zenloop Logo
zenloop

zenloop develops a SaaS solution for feedback management.

CallMiner Logo
CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

Critizr Logo
Critizr

Critizr is a multi-channel customer engagement platform for retailers. The company's solution analyses and monitors customer satisfaction through ratings or reviews. By requesting reviews from customers, retailers can facilitate spontaneous comments through a simple and effective feedback-mechanism.

Hello Customer Logo
Hello Customer

Hello Customer is a cloud-based customer experience software that enables enterprises to capture feedback from all of their customers at the specific touchpoints they define; engage with customers individually or automatically; receive smart reports for their brand and departments; and analyze customer insights in CRM.

BirdEye Logo
BirdEye

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

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