YouTube Announces New ‘Storefront’ Video Format With A Twist On DR
Jun 18, 2020
Google released a direct response ad format for YouTube on Thursday that will make YouTube ads more shoppable, and more closely integrated with a brand’s Google Merchant Center account. The idea is to make a video ad campaign a potential “storefront” for ecommerce companies, said YouTube sales VP Adam Stewart. The new ad format creates a browsable feed of products within an ad, and will link from the YouTube video to the brand’s own product page. By contrast, Facebook’s recently-released “Shops” commerce toolkit creates on-platform storefronts but keeps the users and the transaction within Facebook. Direct response advertising has taken on a new shine since the COVID-19 pandemic. Social platforms such as Twitter and Pinterest with relatively low DR activity suffered when ad demand plummeted, while Facebook, Instagram and Snapchat, which have many brands running ecommerce performance campaigns, told investors that DR ads helped buoy their revenue and CPMs. The YouTube storefront isn’t a traditional DR advertising product, Stewart said. YouTube has a bustling DR business, because it’s popular for app-install campaigns, especially with mobile gaming companies. But the storefront unit isn’t meant to rival commerce offerings from Facebook-Instagram or Snapchat. Its natural counterpart is actually television, Stewart said, and this announcement is part of YouTube’s NewFronts pitch to large TV advertisers. DR advertising on TV is stigmatized, synonymous with home shopping channels or “call now to find out more!” lead gen commercials. “These ads are lumped into direct response, but aren’t for brands that traditionally lean into DR campaigns,” Stewart said. The apparel brand Aerie, for instance, piloted the YouTube product as part of a broad national branding campaign. As users engaged with the ad or showed signs of intent, for example, visiting the site, Aerie would add products with a personalized call to purchase. Some pilot partners are even more unusual DR advertisers. The auto brand Jeep tested the YouTube product too, and didn’t use it to connect with direct sales, which don’t happen on a site, but to generate leads by driving traffic to the company’s portal where visitors can design a virtual car to order. Brands want to optimize toward different kinds of metrics, Stewart said, rather than the standard DR transactions, downloads or, in television, leads generated when people dial a 1-800 number. Big CPG brands don’t fit into the old DR paradigm when people only purchased their items in stores. But groceries, home supplies and even products such as diapers now make sense as potential subscription purchases, Stewart said. If the brand thinks of subscription sign-ups or leads as a DR conversion metric, the campaigns will be much more effective at optimizing to those results, he said, just like how when clicks were the go-to metric, campaigns optimized toward clicks instead of actual results.