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State Collection Service

About State Collection Service

State Collection Service is a debt collection company focused on the healthcare industry. It is based in Madison, Wisconsin.

Headquarters Location

2509 S Stoughton Rd

Madison, Wisconsin, 53716,

United States

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Latest State Collection Service News

State Collection Service Partners with Prodigal to Improve Agent Productivity

Nov 1, 2021

Published on: Nov. 1, 2021, 8 a.m. Nov. 1, 2021, 10:27 a.m. The iA Institute MOUNTAIN VIEW, Calif. -- StateCollection Service (State), a leading healthcare revenue cycle outsourcer, partneredwith Prodigal Technologies, Inc., to substantially increase operational efficiencieswith artificial intelligence and automation. "Prodigal has an impressiveautomation platform that offers a positive ROI instantly. We are excited to increaseour AI capabilities at State with Prodigal," said Tim Haag, president ofState. The collections industry is heavily regulated,and the healthcare revenue cycle process is highly complex with multiple layersof operations. Standard processes are very labor-intensive which results in costlyand ineffective operations. One example of inefficiency is theafter-call wrap-up process. On average, representatives spend approximately 25%of their day in wrap-up, which is the time spent summarizing one call andgetting ready for the next. Over a year, this translates to a staggering costof $10,000 per representative. State recognized the need tochallenge these operational inefficiencies and implemented Prodigal's ProNotes,its first note automation AI system. State immediately saw a decline in the timespent on after-call workflows as well as a corresponding increase in agents’ in-calltime by 10-15%. ProNotes helped State save significant hours of manualnote-taking as well as improved calls with the help of structured notes andconversational insights. As a result of fewer manual and repetitive tasks, Stateobserved deeper engagement between representatives and patients. [article_ad] Sameer Maini, chief informationofficer of State says, "We're excited to onboard Prodigal as part of ourmodern tech stack. Prodigal's real-time AI has increased the in-call time forour representatives. This enables our knowledgeable and empatheticrepresentatives to provide even better customer service to healthcare providersand their patients." Without the use of proper technology,it’s difficult to achieve optimal productivity, efficient and cost-effective revenuecycle operations. Prodigal is bringing artificial intelligence and machinelearning capabilities to the industry with its new suite of intelligent tools.Prodigal’s tools enable lenders, debt buyers, healthcare revenue cycleoutsourcers and ARM agencies to resolve accounts receivables quickly andefficiently. “State is a technology-forward agencyand we are excited to deliver a measurable boost to their operationalefficiency with our cutting-edge business intelligence platform,” said ShantanuGangal, chief executive officer of Prodigal Technologies Inc. Prodigal is disrupting the loanservicing and receivables management industry with its stack of technologiesthat delivers up to 30% improvements in productivity and operationalefficiency. By leveraging Prodigal’s artificial intelligence and machine learning,the receivables management industry uncovers actionable insights for maximizingrevenue, optimizing operations, and minimizing compliance risk. To learn morevisit: About State State improvesthe financial picture for healthcare providers by delivering increasedfinancial results while ensuring a positive patient experience. Rooted in atradition of ethics, integrity and innovation since 1949, State uses dataanalytics to drive performance and speech analytics with ongoing training toensure patient satisfaction. A family-owned company now in its third generationof leadership, State assists healthcare organizations with services spanningthe complete revenue cycle including Pre-Service Financial Clearance, Early OutSelf-Pay Resolution, Insurance Follow-Up and Bad Debt Collection. To learn morevisit: .

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State Collection Service Frequently Asked Questions (FAQ)

  • Where is State Collection Service's headquarters?

    State Collection Service's headquarters is located at 2509 S Stoughton Rd, Madison.

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