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Leading the Cloud Contact Center Market, Genesys Cloud Now Powers Over 1,200 Customers
DALY CITY, California, July 2, 2013 — Genesys Telecommunications Laboratories, Inc. today announced that the tender offer by its direct wholly-owned subsidiary, Sonar Merger Sub Inc., to acquire all of the outstanding shares of common stock of SoundBite Communications, Inc. (NASDAQ: SDBT) expired at 12:00 midnight, New York City time, on July 1, 2013. All shares that were validly tendered into the offer and not properly withdrawn have been accepted for payment and will be paid promptly in accordance with the terms of the offer. As previously announced, pursuant to the merger agreement among Sonar Merger Sub, SoundBite and Genesys, Sonar Merger Sub commenced a tender offer on June 4, 2013 to acquire all of the outstanding shares of common stock of SoundBite for $5.00 per share, net to the seller in cash without interest and less taxes required to be withheld. The depositary for the tender offer has advised that, as of the offer’s expiration, 16,067,612 shares of common stock of SoundBite have been validly tendered and not properly withdrawn pursuant to the tender offer. Those shares represent approximately 97% of the outstanding shares of SoundBite. Sonar Merger Sub and SoundBite will promptly complete a “short-form” merger under Delaware law, and SoundBite will become a direct wholly-owned subsidiary of Genesys. The merger is expected to be completed on or about July 3, 2013. As a result of the merger, any shares of SoundBite common stock not previously tendered will be cancelled and shall cease to exist and (other than shares owned by SoundBite (including treasury shares), Genesys, Sonar Merger Sub, or by stockholders of SoundBite who have exercised their appraisal rights pursuant to Section 262 of the Delaware General Corporation Law) will be converted into the right to receive the same $5.00 per share in cash paid in the tender offer. Following the merger, SoundBite’s common stock will cease to be traded on The NASDAQ Global Market. News Facts:
Genesys completes tender offer to acquire SoundBite. The acquisition will contribute approximately $50 million in cloud-based revenue to Genesys, bringing the total to over $135 million for Genesys’ growing cloud business. The acquisition will bring Genesys additional expertise in developing, marketing, and selling cloud-based customer engagement solutions and will add approximately 450 new end-customers to its existing base of 800 Genesys cloud customers. Combined with Genesys’ current cloud business, SoundBite will further extend Genesys’ leadership position in cloud solutions for marketing, sales, and customer service. With the addition of SoundBite’s market-leading applications, Genesys will enrich its portfolio of cloud-based solutions for marketing, sales and collections departments, and strengthen its ability to address additional user communities across the enterprise. The SoundBite applications complement the Genesys cloud-based customer engagement solutions with additional mobile capabilities, including self-service text messaging and mobile marketing capabilities, including mobile coupons, in-store marketing, mobile web sites, and on-package QR codes. Supporting Quote:
“The completion of this tender marks an important step in our effort to bring the industry’s most comprehensive portfolio of self-service and contact center cloud solutions to market,” said Paul Segre, President and CEO of Genesys. “We are excited by the opportunity to offer customers new business-user applications for marketing, self-service, payments and collections with the SoundBite acquisition.”
 
About Genesys
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. Cautionary Note Regarding Forward Looking Statements
Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, statements regarding the expected timing of the completion of the transaction and the ability to complete the transaction considering the various closing conditions, are forward-looking statements within the meaning of the federal securities laws and are subject to risks, uncertainties and assumptions. The actual results of the transaction could vary materially as a result of a number of factors, including: uncertainties as to the timing of the tender offer and merger, the possibility that various closing conditions for the transaction may not be satisfied or waived, including that a governmental entity may prohibit, delay or refuse to grant approval for the consummation of the transaction; the effects of disruption from the transaction making it more difficult to maintain relationships with employees, clients, other business partners or governmental entities; other business effects, including the effects of industry, economic or political conditions outside of  SoundBite’s control; transaction costs; actual or contingent liabilities; and other risks and uncertainties discussed in SoundBite’s filings with the Securities and Exchange Commission, including the factors set forth in SoundBite’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO and other tender offer documents to be  filed by Genesys and Sonar Merger Sub, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by SoundBite. There is no assurance that any forward-looking statements will materialize. You are cautioned not to place undue reliance on forward-looking statements, which reflect expectations only as of the date of this filing.

Genesys Completes Tender Offer to Acquire SoundBite

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WAYNE, Pa., May 23, 2013 /PRNewswire/ -- Ryan & Maniskas, LLP ( www.rmclasslaw.com/cases/sdbt ) is investigating potential claims against the board of directors of SoundBite Communications, Inc. ("SoundBite" or the "Company") (NASDAQ: SDBT ) concerning possible breaches of fiduciary duty and other violations of law related to the Company's efforts to sell the Company to Genesys in a transaction valued at approximately $100 million. (Logo: http://photos.prnewswire.com/prnh/20121112/MM11729LOGO )
Our investigation concerns possible breaches of fiduciary duty and other violations of law related to the approval of the transaction by the Company's board of directors; in particular, whether the Company undertook a fair process to obtain fair consideration for all shareholders of SoundBite. For more information regarding our investigation, please contact Ryan & Maniskas, LLP (Richard A. Maniskas, Esquire) toll-free at (877) 316-3218 or by email at rmaniskas@rmclasslaw.com  or visit: www.rmclasslaw.com/cases/sdbt . Under the terms of the transaction, SoundBite shareholders will receive $5.00 for each share of SoundBite stock they own. If you own shares of SoundBite and would like to learn more about these claims or if you wish to discuss these matters and have any questions concerning this announcement or your rights, contact Richard A. Maniskas, Esquire toll-free at (877) 316-3218 or to sign up online, visit: www.rmclasslaw.com/cases/sdbt . You may also email Mr. Maniskas at rmaniskas@rmclasslaw.com . For more information about class action cases in general, please visit our website: www.rmclasslaw.com . Ryan & Maniskas, LLP is a national shareholder litigation firm. Ryan & Maniskas, LLP is devoted to protecting the interests of individual and institutional investors in shareholder actions in state and federal courts nationwide. CONTACT:  Ryan & Maniskas, LLP 
                   995 Old Eagle School Rd., Suite 311 
                   Wayne, PA 19087 


Ryan & Maniskas, LLP Announces Investigation of SoundBite Communications, Inc.

May 21, 2013, 18:15 ET       from Brodsky & Smith, LLC
BALA CYNWYD, Pa., May 21, 2013 /PRNewswire/ -- Law office of Brodsky & Smith, LLC announces that it is investigating potential claims against the Board of Directors of SoundBite Communications, Inc. ("SoundBite" or the "Company") (Nasdaq: SDBT ) relating to the proposed acquisition by Genesys. Click here to learn more about the investigation http://brodsky-smith.com/589-sdbt-soundbite-communications-inc.html , or call 877-534-2590. There is no cost or obligation to you. Under the terms of the transaction, SoundBite shareholders will receive only $5.00 in cash for each share of SoundBite stock they own. The investigation concerns possible breaches of fiduciary duty and other violations of state law by the Board of Directors of SoundBite for not acting in the Company's shareholders' best interests in connection with the sale process. The transaction may undervalue the Company as SoundBite's market-leading applications are expected to contribute $50 million in cloud-based revenue to Genesys. If you own shares of SoundBite common stock and wish to discuss the legal ramifications of the proposed transaction, or have any questions, you may e-mail or call the law office of Brodsky & Smith, LLC who will, without obligation or cost to you, attempt to answer your questions. You may contact Jason L. Brodsky, Esquire or Evan J. Smith, Esquire at Brodsky & Smith, LLC, Two Bala Plaza, Suite 602, Bala Cynwyd, PA 19004, by e-mail at investorrelations@brodsky-smith.com , by visiting http://brodsky-smith.com/589-sdbt-soundbite-communications-inc.html , or calling toll free 877-LEGAL-90. Brodsky & Smith, LLC is a litigation law firm with extensive expertise representing shareholders throughout the nation in securities and case action lawsuits. The attorneys at Brodsky & Smith have been appointed by numerous courts throughout the country to serve as lead counsel in class actions and successfully recovered millions of dollars for our clients and shareholders. Attorney advertising. Prior results do not guarantee a similar outcome. 
 


SHAREHOLDER ALERT: Law Office of Brodsky & Smith, LLC Announces Investigation of SoundBite Communications, Inc. SDBT

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[Updated 12:55 pm] A CEO swap, some corporate M&A, student entrepreneurship, increased sales numbers, fundraising, and general deal-making in this quick trip through some Boston-area innovation headlines:
—Mobile advertising startup Adelphic is getting a new leader. The company says Michael Collins, formerly of mobile marketing agency Joule, has replaced co-founder Changfeng Wang as CEO. Wang will become the company’s CTO. In a release, Collins gets high praise from Adelphic co-founder Jennifer Lum and Google Ventures partner Rich Miner, an investor in the company . — SoundBite Communications , a Bedford, MA-based voice messaging company, is being acquired for $100 million by Genesys , a private call center software company. SoundBite went public in 2007, after being hit with an 11th-hour patent claim from a competitor. The company’s shares fell, but have stabilized as the country recovers from the Great Recession. —MIT has selected the winner of this year’s $100,000 Entrepreneurship Competition : 3dim , a “gestural interface” startup. 3dim’s technology aims to turn smartphone cameras into sophisticated sensors that can track a user’s hands and fingers, allowing them to control the software being shown on-screen. Updates follow here:
— Acquia , a Burlington, MA-based website services company, says its sales more than doubled to about $45 million last year. That’s a little bit off previous projections—in November, Acquia said it expected around $56 million in annual revenue . But it’s still a 108 percent increase from 2011’s revenues, which were reported in Inc. at $21.8 million. Acquia helps businesses build and run their own websites using Drupal, a free, open-source content management system. It’s been touted as an IPO candidate, and has raised just shy of $70 million in total private financing. —Interactions Corp. of Franklin, MA has raised $40 million in a venture round led by SoftBank Capital. Previous investors also participated in the round, which Interactions says will be used for general growth, including a new office in Boston. The company makes call-center software that helps other companies handle customer service functions. —LevelUp, the Boston startup that offers smartphone-based payments apps, is linking its service with restaurant products from NCR, a huge cash-register provider. The two companies say the deal will allow restaurants to reconcile receipts more easily, and give LevelUp a chance to expand to thousands more merchants.


Boston Roundup: Adelphic, SoundBite, MIT $100K

Privately-held call centre software maker Genesys Telecommunications Laboratory has agreed to acquire Nasdaq-listed SoundBite Communications in a deal designed to strengthen the Californian company’s cloud products portfolio....

Genesys to buy Soundbite Communications

NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, Mexico, Guatemala, the Caribbean, India, the United Kingdom, and Australia.

NCO Group

HORSHAM , PA and BEDFORD , MA , March 14 , 2011 -- NCO Group , Inc. , a leading global provider of best-in-class business process outsourcing solutions , announced today that it recently expanded its long-standing relationship with SoundBite Communications , Inc .

NCO and SoundBite Communications Expand Relationship
Integrated Solution to Drive Multi-Channel Proactive Communications.

Barclaycard provides simple and rewarding payment products to its customers. The company offers a range of credit cards including balance transfers, cash back purchases and charity credit cards.

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SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions. More than 450 global end-clients, including nearly 50 Fortune 500 companies, leverage SoundBite's proactive multi-channel communications and preference management platforms to power 2.5 billion personalized and compliant customer interactions annually across the full consumer lifecycle. In July 2013, SoundBite Communications was acquired by Genesys Telecommunications Laboratories. The valuation of SoundBite Communications was undisclosed. Other terms of the deal were not released.

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