Aug 24, 2021

Drips, the conversational texting company in Akron, Ohio, has hired Casey Sylvia to be become vice president of client operations. She will be responsible for optimizing the client journey by driving improvements in client onboarding processes, procedures and tools, focusing on providing a positive client experience and an efficient onboarding experience, Drips said in a press release. Most recently, Sylvia was director of operations at SmartAction, a conversational AI virtual agent platform serving…