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Servion Global Solutions


Private Equity | Alive

About Servion Global Solutions

Servion Global Solutions is an end-to-end customer interaction management (CIM) solutions provider for Contact Centers, enhancing customer interactions via the phone, internet, email, chat and social media.

Headquarters Location

Bandra-Kurla Complex Unit No. 703, 7th Floor



+91 22 2659 2185

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Latest Servion Global Solutions News

Global Contact Center Analytics Market Report 2022: A Highly Competitive $5.81 Billion Market by 2030 Featuring Cisco, Servion Global Solutions, Five9, Genesys, Genpact, Mitel Networks, Oracle

Dec 6, 2022

News provided by Share this article Share this article The global contact center analytics market is expected to reach USD 5.81 billion by 2030 The industry has witnessed increased adoption in developing and developed regions. This is undertaken to minimize the operational forces and increase the efficiency of businesses. North America accounted for a significant share in 2021 owing to greater demand for analytics solutions from industries such as healthcare, BFSI, and IT & Telecom. Rising penetration of e-commerce platforms and strengthening retail sectors further promote the adoption of these solutions. Small and medium-sized businesses in the region are increasingly investing in contact center analytic solutions to expand their customer base and offer enhanced customer services. The industry is driven by factors such as increased usage of innovative technologies such as machine learning, artificial intelligence, and others. Additionally, there is a must for client fulfillment and improved customer experience, which further leads to the increased adoption of contact center analytics solutions. Nonetheless, factors such as implementation time as well as the cost of the system restrain the industry growth. Furthermore, an increase in the adoption of cloud-based solutions and dynamic customer demand for robust self-service interactions are expected to provide opportunities for the industry. Contact Center Analytics Market Highlights The market for services segment is expected to be the fastest growing segment during the forecast period. On-premises accounted for the largest revenue share, owing to improved data quality and reduced data entry offered by on-premise-based contact center analytics as compared to cloud-based promote its adoption among organizations By end-use industry, IT & telecom is expected to account for a considerable market share in the industry. Contact center analytics solutions are widely used in the IT and telecom industry due to their comprehensive business process automation capabilities North America region will lead the global market by 2030. Owing to increase in adoption of automated services among businesses, along with improved operational efficiency, enhanced productivity levels, and business outcomes. The global market is highly competitive owing to the existence of large industry players with global presence including Cisco Systems Inc., Servion Global Solutions, Five9, Genesys, Genpact Limited, Mitel Networks Corporation, Oracle Corporation Key Topics Covered:

Servion Global Solutions Frequently Asked Questions (FAQ)

  • Where is Servion Global Solutions's headquarters?

    Servion Global Solutions's headquarters is located at Bandra-Kurla Complex, Mumbai.

  • What is Servion Global Solutions's latest funding round?

    Servion Global Solutions's latest funding round is Private Equity.

  • Who are the investors of Servion Global Solutions?

    Investors of Servion Global Solutions include Everstone Capital and Solmark.

  • Who are Servion Global Solutions's competitors?

    Competitors of Servion Global Solutions include Eptica and 4 more.

Compare Servion Global Solutions to Competitors


SysMaster is a telecommunication company. It offers voice, video, and wireless products and solutions. It provides services for telecommunications and service providers. It was founded in 1998 and is based in Walnut Creek, California.

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Quagga provides internet protocol (IP)-based voice and video solutions. It offers business process management and video conferencing and collaboration system integration. It was founded in 2003 and is based in Folsom, California.


Thrio is a tech company. It specializes in providing Contact Center as a Service (CCaaS) platform services for BPOs. The company was founded in 2017 and is based in Calabasas, California.


VortalSoft is a private information technology solutions firm. It specializes in strategic consulting, design, and ongoing support of mission-critical contact centers and unified communications technology, as well as local, regional, and national IT resourcing. It offers solutions such as VS Care, VS Continue, VS Complete, VS Consult, VS External Talent Solutions, and more. The firm was founded in 2000 and is based in Somerset, New Jersey.

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Amernet offers conferencing and communication solutions. It offers voice-over-internet protocol (VoIP), call center software, infrastructure as a service (IAAS), platform as a service (PAAS), and technical support solutions. It was founded in 1995 and is based in San Francisco, California.


ZIWO operates as a cloud-based contact center software. It offers contact center solutions such as call masking, call tracking, call data recording, end-call survey, call whispering, and more. It was founded in 2010 and is based in Dubai, United Arab Emirates.

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