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Founded Year

1990

Stage

Private Equity - II | Alive

About Service Management Group

Service Management Group is an enterprise-level experience management provider in the software and professional services industry. The company offers a software with a service solution that combines technology with professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. It primarily serves sectors such as the restaurant, retail, and consumer services industries. It was founded in 1990 and is based in Kansas City, Missouri.

Headquarters Location

1737 McGee St

Kansas City, Missouri, 64108,

United States

816-448-4500

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Research containing Service Management Group

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Service Management Group in 1 CB Insights research brief, most recently on Aug 2, 2021.

Expert Collections containing Service Management Group

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Service Management Group is included in 3 Expert Collections, including Conference Exhibitors.

C

Conference Exhibitors

5,302 items

S

Sales & Customer Service

557 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.

M

Market Research & Consumer Insights

722 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

Service Management Group Patents

Service Management Group has filed 8 patents.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

10/1/2013

7/28/2020

Diagrams, Geolocation, Global Positioning System, Market research, Wireless locating

Grant

Application Date

10/1/2013

Grant Date

7/28/2020

Title

Related Topics

Diagrams, Geolocation, Global Positioning System, Market research, Wireless locating

Status

Grant

Latest Service Management Group News

5 trends that will impact retail CX in 2023

Feb 16, 2023

5 trends that will impact retail CX in 2023 Credit: Service Management Group A raft of economic concerns, including inflation, have retail customers tightening budgets in 2023. These data-driven trends and insights will help brands meet customer expectations, drive improvements, and deliver stronger customer experiences. Download the report to learn why value—not just pricing—is a key CX driver + differentiator, what customers expect from their digital retail experiences, and how front-line employees are essential to a value-forward experience.

Service Management Group Frequently Asked Questions (FAQ)

  • When was Service Management Group founded?

    Service Management Group was founded in 1990.

  • Where is Service Management Group's headquarters?

    Service Management Group's headquarters is located at 1737 McGee St, Kansas City.

  • What is Service Management Group's latest funding round?

    Service Management Group's latest funding round is Private Equity - II.

  • Who are the investors of Service Management Group?

    Investors of Service Management Group include Brentwood Associates and Ridgemont Equity Partners.

  • Who are Service Management Group's competitors?

    Competitors of Service Management Group include Qualtrics, SurveyMonkey, Journera, Clarabridge, Experience.com and 7 more.

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Compare Service Management Group to Competitors

Medallia Logo
Medallia

Medallia (NYSE: MDLA) provides customer experience management software for companies to capture customer feedback and deliver insights. The software provides insights to improve customer experience, contact center experience, employee experience and digital experience. It serves industries such as automotive, healthcare, energy, and more. The company was founded in 2001 and is based in San Francisco, California.

Qualtrics Logo
Qualtrics

Qualtrics specializes in experience management software. The company offers a range of products to help businesses improve their customer service, employee engagement, and product development processes. Its products provide solutions for contact centers, people teams, and strategy and research, enabling businesses to deliver better experiences across digital and physical touchpoints, engage teams, improve manager effectiveness, and design products that people love. It was founded in 2002 and is based in Provo, Utah.

InMoment Logo
InMoment

InMoment is a company that focuses on improving customer and employee experiences in various business sectors. The company offers a modern customer experience solution that combines data, technology, and human expertise to help businesses understand and improve their interactions with customers and employees. InMoment primarily serves sectors such as retail, financial services, food services, healthcare, travel and hospitality, and more. InMoment was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.

Inbify Logo
Inbify

Inbify is a real-time customer experience management software that enables businesses to provide customers with a frictionless way to send feedback over native phone features like SMS, MMS and emails.

QuestionPro Logo
QuestionPro

QuestionPro is a company that specializes in online survey software within the technology sector. The company offers a range of products that allow users to design, send, and analyze online surveys, as well as tools for market research, customer experience management, and employee experience management. It primarily serves sectors such as gaming, automotive, sports and events, education, government, travel and hospitality, financial services, healthcare, and technology. It was founded in 2005 and is based in San Francisco, California.

Thematic Logo
Thematic

Thematic is a company that focuses on feedback analytics in the technology sector. The company offers an AI-powered platform that transforms customer feedback into actionable insights, helping businesses understand their customers better and identify areas for improvement. Thematic primarily serves sectors such as product management, customer experience, support operations, and insights & research. It was founded in 2016 and is based in Auckland, New Zealand.

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