Medallia (NYSE: MDLA) provides customer experience management software that enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real-time, and deliver insights. It offers Net Promoter Score programs; implementation services; and Medallia Ask Now, which enables Medallia clients to add targeted questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results.On October 29, 2021, Medallia was acquired by Thoma Bravo at a valuation of $6.4B.

InMoment (fka Mindshare Technologies) is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on customer base and the effectiveness of customer service.

SMG (Service Management Group) partners with brands around the globe to create better customer and employee experiences, which drive loyalty and performance. Its strategic solutions include omniCXTM, brand research, and employee engagement.

Birdie is a social product discovery platform with product listings and reviews generated by a community of users and enriched with AI-generated content.

TruRating is a mass point-of-payment rating system that gives customers a say when they pay. By answering one simple, anonymous question via the payment terminal, customers can rate an aspect of their experience from 0-9 (0 is terrible, 9 amazing). Each consumer rating feeds two websites. Business owners can see their ratings over time, compare their ratings against anonymous competitors, link customer sentiment to spend and get detailed analytics. Consumers have access to a recommendations site they can trust, with ratings from validated customers.

Neticle Labs develops media monitoring and text analysis solutions. The company's flagship product, Neticle Media Intelligence is a social listening and business intelligence tool, based on a sentiment analysis algorithm that mines online opinion by analyzing texts using natural language processing.