About SaaS Labs
SaaS Labs develops software-as-a-service (SaaS) platforms for sales and support teams. Its products include cloud-based platforms that facilitate productivity and business process automation software for enterprises. The company was founded in 2016 and is based in Palo Alto, California.
SaaS Labs's Product Videos
ESPs containing SaaS Labs
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The cognitive process automation (CPA) market offers solutions that leverage artificial intelligence and automation to streamline business processes, reduce costs, and improve productivity. These solutions can automate repetitive tasks, extract insights from unstructured data, and provide personalized customer experiences through natural language processing. The market includes vendors offering pl…
SaaS Labs's Products & Differentiators
A cloud-based call center and phone system of choice for modern businesses. It's a voice and text platform that integrates seamlessly with popular CRMs, marketing automation, and helpdesk tools. We have around 6000+ customers across the globe, with a large proportion in the US, UK, and Australia. Our customer base consists of brands across multiple industries and the biggest ones are from Education, Real-estate, and Healthcare.
Research containing SaaS Labs
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CB Insights Intelligence Analysts have mentioned SaaS Labs in 3 CB Insights research briefs, most recently on Dec 22, 2021.
Latest SaaS Labs News
Jun 1, 2023
While digital communication channels have become increasingly popular, phone calls remain an important tool in sales Pipedrive, the easy and effective sales CRM for small businesses, announced today the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls more efficient. Integrations with calling and texting solutions enable teams to seamlessly make and receive calls, run automated dialing campaigns, and automatically log all call data (activities, texts, call recordings and voicemails) within Pipedrive. Fully integrated into one platform, the new calling and texting apps enable supercharging the sales team’s efficiency, eliminate manual dialing, collect all the data in one place and streamline sales communications for maximum impact. Voice and text analytics usage has increased from 62% in 2020 to 81% today, says Deloitte Digital’s 2023 Global Contact Center Survey, and according to McKinsey and Company’s insights that differentiated top sales performers from the less productive, “across the 40,000 deals we looked at, old-fashioned telephone calls were superior for getting people’s initial attention.” “Feedback from our customers indicates that a phone call is still a powerful tool for closing sales. Keeping the momentum and following up with the right activity at the right time plays a crucial role in the success of the sales strategy. Knowing exactly when it’s the best time to make a call or send a message allows sales representatives to create a human connection with clients, make people feel valued and supported, and sustain a great buying experience. Managing all sales communications within one platform can prove integral to data-driven business success,” said Pipedrive’s CPO Shaun Shirazian. CloudTalk and JustCall integrations are quick and easy to set up, taking just a few clicks. The new advanced integrations include the following functionalities: Click-to-call functionality from anywhere in Pipedrive The ability to accept or make calls from anywhere in Pipedrive Instant caller details, displaying contact data from Pipedrive when you get an inbound call Use the apps on your desktop or mobile device Enrich contacts with comments and recordings Send and receive SMS from Pipedrive CloudTalk is a next-generation business-calling software for data-driven teams. It connects businesses, teams and customers in the cloud and uses data intelligence, AI and machine learning to perfectly adapt the customer journey to the unique demands of the business. The integration allows customer support and sales teams to automate their workflows without any coding and gives managers access to built-in analytics that track performance indicators in real-time and identify new opportunities for growth. “At CloudTalk, we’re customer obsessed. That is why we are focusing on enabling our customers to provide the same level of experience to their customers as well. Partnering up with Pipedrive is a natural culmination of our mission, as our two tools deliver the most value when combined together not only by improving sales teams’ performance but also by ensuring quality conversations that result in better relationships,” said Peter Bakos, CPO of CloudTalk. JustCall is a software tool that can significantly enhance the productivity and efficiency of sales representatives. With its native dialer, teams can save hundreds of hours each month that would otherwise be spent on manual dialing. JustCall automatically routes calls from Pipedrive contacts to the appropriate contact owner, ensuring that customers speak with the right team member. This improves lead response time and enhances the overall customer experience. “Great partnerships are not just about the length of time, but the quality of collaboration,” said Gaurav Sharma, CEO of JustCall. “Formalizing our partnership with Pipedrive is a testament to the synergy we have built through our shared commitment to helping hundreds of thousands of clients make the most of every call, which ultimately translates to more sales, happier customers, and a stronger bottom line.” Tune in to MTC Podcast for visionary Martech Trends. Total: 0
SaaS Labs Frequently Asked Questions (FAQ)
When was SaaS Labs founded?
SaaS Labs was founded in 2016.
Where is SaaS Labs's headquarters?
SaaS Labs's headquarters is located at 3260 Hillview Avenue, Palo Alto.
What is SaaS Labs's latest funding round?
SaaS Labs's latest funding round is Series B.
How much did SaaS Labs raise?
SaaS Labs raised a total of $59M.
Who are the investors of SaaS Labs?
Investors of SaaS Labs include Eight Roads Ventures, Base10 Partners, Michael Stoppelman, Anand Chandrasekaran, Amit Agarwal and 4 more.
Who are SaaS Labs's competitors?
Competitors of SaaS Labs include Invoca and 7 more.
What products does SaaS Labs offer?
SaaS Labs's products include JustCall and 1 more.
Who are SaaS Labs's customers?
Customers of SaaS Labs include Divvy Homes and Alibaba.
Compare SaaS Labs to Competitors
Talkdesk provides artificial intelligence (AI) based cloud call center platform. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. It serves industries such as financial services, retail, healthcare, and more. The company was founded in 2011 and is based in San Francisco, California.
Dialpad develops an artificial intelligence (AI) powered cloud communications platform. It provides a cloud-based platform for voice, messaging, video, and meetings. It helps in customer engagement, business communication, customer intelligence platform, and more. Dialpad was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.
Telnyx brings the benefits of cloud computing to common business telephony problems. It offers transparent scalability, the possibility of cost optimizations, pay-as-you-go, and operational expenses-focused business models. It was founded in 2009 and is based in Chicago, Illinois.
3CLogic offers a cloud contact center platform for enterprise communications with their employees and customers. The platform provides advanced and scalable speech-enabled offerings for CRMs such as ServiceNow, Salesforce, and SugarCRM. The platform uses dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations to drive digital transformation. The platform has applications in areas such as customer service, IT support, human resources, and sales and marketing. The company was founded in 2005 and is based in Rockville, Maryland.
Talkmap interfaces with robot platforms to simplify intent identification and robot training using utterances from a company's conversation data. It helps businesses reduce the cost and to deploy virtual assistants by leveraging the company’s existing customer conversation data to provide automation strategy and design insights and a data set for training quality bots. The company was founded in 2017 and is based in Dallas, Texas.
Client Instant Access is a dialing, messaging and conferencing services provider for financial institutions. It develops Omnigage, a cloud-based smart engine engagement platform.