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Relatient

relatient.com

Founded Year

2014

Stage

Private Equity | Alive

Total Raised

$101.5M

Last Raised

$100M | 1 yr ago

About Relatient

Relatient specializes in assisting healthcare organizations with patient-centered engagement. By helping organizations automate patient-centered outreach and messaging, Relatient aims to help practices, hospitals and health systems facilitate more compliant, and ultimately healthier patient populations.

Headquarters Location

320 Liberty Pike Suite 115

Franklin, Tennessee, 37064,

United States

866-473-8160

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ESPs containing Relatient

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Healthcare / Healthcare Providers Tech

These products provide tools like provider reviews, chatbots, and calendar access for patients to triage symptoms or health needs, navigate provider lists, and schedule encounters. Chatbots can be deployed across SMS and email, within apps, or on websites. Triage automation can reduce unnecessary appointments, gather more information prior to appointments, and make sure patients are scheduling the…

Relatient named as Highflier among 15 other companies, including Talkdesk, Kyruus, and Luma Health.

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Research containing Relatient

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Relatient in 5 CB Insights research briefs, most recently on Jan 20, 2023.

Expert Collections containing Relatient

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Relatient is included in 4 Expert Collections, including Health IT .

H

Health IT

2,968 items

Companies partnering with healthcare stakeholders to improve operational efficiency across payment, supply chain, data mgmt, and more.

C

Conference Exhibitors

5,302 items

D

Digital Health

13,119 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

H

Health Plans & Benefits Management

220 items

Latest Relatient News

84% of Patients Prefer Front Desk to Tech Options, 87% Face Staffing Challenges

Dec 29, 2022

What You Should Know: – A new study found 84% of providers say patients still schedule care with the front desk, and 73% rely on human calls — despite all of the advances in communication. A full 87% say they’ve faced administrative staffing challenges over the last 12 months. Of those, one third (35%) found those staffing challenges have had a negative impact on staff morale, and about one in six (18%) noted it has led to longer wait times. – The survey was commissioned by  Relatient , the leading SaaS-based patient scheduling and engagement platform, and conducted by the Medical Group Management Association (MGMA) in August. Relatient surveyed 359 provider group executives about meeting the challenges of high consumer expectations in patient engagement, increased complexity and ongoing staffing shortages. Provider Perspectives on Quality of Scheduling As An Important Factor For Patient Experience Relatient, Inc., is the leading intelligent patient scheduling and engagement technology company that utilizes a data-led approach to improving access to care. Integrating with all leading EHR/PM systems, Relatient engages with over 50 million unique patients per year on behalf of provider groups and health systems across the U.S. Relatient’s intelligent self-scheduling, patient messaging, chat, digital registration and payment solutions drive operational efficiency, increased appointments, reduced no-shows, faster patient payments and improved patient satisfaction, all while supporting better health and care quality initiatives. Three-quarters of providers believe scheduling is an important element of delivering a positive patient experience, and nearly half believe it is the most important, according to a recent primary research study commissioned by  Relatient , the leading intelligent patient scheduling and engagement platform. The research also found that while most provider groups leverage outbound communication technology, patients still rely heavily on human-driven interactions—whether by phone or at the front desk—at a time when the overwhelming majority of executives say they are facing administrative staffing challenges. The report, based on a survey of more than 350 provider group executives, found that while scheduling and patient engagement technology is widely available to provider groups and that many have implemented some of these solutions, patients have not yet widely adopted them. Among the findings: – Approximately two-thirds of provider groups rely on phone calls and/or use automated phone calls to communicate with patients prior to appointments – 60% of provider groups send mass patient messages, and about half send targeted/segmented messages – 84% of providers say patients still schedule care with the front desk – 73% of patients still call to cancel or reschedule an appointment – Only 4% of providers use automated chat “Provider groups overwhelmingly understand the need for automation and digital tools to improve the patient experience—especially as they face unprecedented staffing challenges. The key for them is identifying and investing in solutions that alleviate staffing challenges while providing an experience consumers will embrace and use,” said Jeff Gartland, CEO at Relatient. “We understand what providers are up against and are committed to providing intelligent scheduling and engagement solutions that not only drive operational efficiencies and increase overall patient encounters, but also set providers up for success with a superior patient and staff experience.” Staffing challenges impact both staff and patient experience, according to the provider groups surveyed: – 35% report negative impact on staff morale – 18% report longer wait times for patients – 16% report negative impact to patient experience – 39% report it takes more than 4 weeks to onboard new staff In addition, provider groups cited managing provider preferences as the number one driver of patient scheduling challenges. Notably, 86% of executives said their organization still relies on staff knowledge or offline resources to manage rules and preferences—as opposed to leveraging an intelligent scheduling platform. The survey of 359 individuals in c-suite, executive and other senior positions was commissioned by Relatient and conducted by the Medical Group Management Association (MGMA) in August 2022. The survey was developed to better understand provider perspectives on patient engagement, staffing related to scheduling and access, and other related challenges.

Relatient Frequently Asked Questions (FAQ)

  • When was Relatient founded?

    Relatient was founded in 2014.

  • Where is Relatient's headquarters?

    Relatient's headquarters is located at 320 Liberty Pike, Franklin.

  • What is Relatient's latest funding round?

    Relatient's latest funding round is Private Equity.

  • How much did Relatient raise?

    Relatient raised a total of $101.5M.

  • Who are the investors of Relatient?

    Investors of Relatient include Brighton Park Capital, Paycheck Protection Program, Jim Sohr and Joe Storey.

  • Who are Relatient's competitors?

    Competitors of Relatient include Ubie, Kyruus, Epion Health, Upfront Healthcare, PatientBond, Open HealthHub, Diagnostic Robotics, Lirio, Referwell, Wellola and 56 more.

Compare Relatient to Competitors

U
Upfront Healthcare

Upfront Healthcare develops a platform that automates and personalizes care navigation to engage all patients to optimize sites of care. It provides solutions like patient recall visit, medication adherence, appointment scheduling, patient referral management, and more. The company was founded in 2015 and is based in Chicago, Illinois.

Luma Health Logo
Luma Health

Luma Health's cloud-based platform provides healthcare providers with HIPAA-compliant, mobile-first text and secure chat communication tools that enable patient-provider conversations, including smart waitlists, referral management, reminders, and web scheduling.

D
DocASAP

DocASAP provides a patient access and engagement platform for health systems, health plans, and physician groups. The platform addresses access to care issues by helping navigate patients and members to the right provider and care setting at the right time.

Syllable Logo
Syllable

Syllable enables engaging, conversational experiences on a website or mobile app using artificial intelligence. The AI automates answering patient inquiries, educating patients about services, and physician referrals, collecting data through forms, and scheduling appointments. It was founded in 2016 and is based in Sunnyvale, California.

NexHealth Logo
NexHealth

NexHealth aims to cut no-shows to doctor's appointments through its mobile appointment booking and reminder platform for doctor's offices and hospitals. The company charges practices a monthly subscription fee of $200. NexHealth was founded in 2017 and is based in San Francisco, California.

Kyruus Logo
Kyruus

Kyruus delivers enterprise provider search and scheduling solutions that help health systems match patients with the right providers across points of access. The ProviderMatch suite of applications - for consumers, access centers, and referring providers - enables health systems to enhance the patient experience and better align patient demand with network capacity. The company was founded in 2010 and is based in Boston, Massachusetts.

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