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COMPUTER HARDWARE & SERVICES | IT Services / Infrastructure & Hosting
rackspace.com

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Founded Year

1998

Stage

IPO - II | IPO

Total Raised

$36.31M

Market Cap

4.02B

Revenue

$0000 

About Rackspace

Rackspace delivers hosting services to support websites, Web-based IT systems, and computing.

Rackspace Headquarter Location

One Fanatical Place

San Antonio, Texas, 78218,

United States

210-312-4700

Latest Rackspace News

Rackspace Technology : Why ITIL Isn't Dead — and How It's Relevant in a Cloud World

Nov 27, 2021

11/26/2021 | 11:40pm EST Message : *Required fields The Information Technology Infrastructure Library (ITIL) was first developed in the 1980s by the British government to provide a standardized language for IT. It is best described as a framework for delivering best practices in IT services, and the latest version ITIL V4 was published in 2019. In our latest episode of Cloudspotting , we introduce our new host Scott Pankonin , a lead Solutions Architect at Rackspace Technology®. Pankonin joins regular Cloudspotting host Sai Iyer and new guest Paul Jackson , Solution Director at Rackspace Technology, to discuss why ITIL is important. Tune in to hear about the following topics: The evolution of ITIL from its inception to its use today The role of ITIL in regulation and compliance The essential concepts related to ITIL The importance of understanding customer experience using application performance An explanation of the watermelon effect What an experience level agreement is - and why it matters Jackson explains why the ITIL framework is still applicable to organizations. "In the modern world where you can fail fast, there is potential for customer-facing services to fail fast too," says Jackson. "So, you need to modify your ITIL processes to fit into a DevOps world." Jackson also discusses why ITIL V4 works well for cloud infrastructure. "With cloud being agile, it can scale up and down automatically, depending on how your systems are built," says Jackson. "This type of IT infrastructure requires additional legal agreements and frameworks to help suppliers cope with the fast, iterative pace of change. And ITIL V4 can help to change organizational culture." Jackson explains why you need to adapt ITIL to a modern way of working. "The ITIL principles of change control management need to fit into an agile workflow," says Jackson. "This means using tooling automation alongside coding checks which can be done manually depending on the complexity of the change. Or, if it's just a patch, it can be done at a time when it will not affect the service." Jackson explains why, if utilized correctly, ITIL can fit an organization's needs. "The beauty of ITIL is that it is designed to be modernized and to suit your environment and operational needs," shares Jackson. "It's not prescriptive. ITIL principles stay the same, but now, we use the DevOps pipeline where we build, repeatedly test, approve, and release. The whole code base then gets copied into another repository. By using ITIL, you have all the documentation tracking any changes made. Jackson also emphasizes why ITIL considerations matter when it comes to planning. "An important part of ITIL strategy is being able to think five years down the line, but you don't always know what's going to happen within a business," says Jackson. "There could be acquisitions, mergers, or the business may pivot in a different direction. The business strategy fundamentally drives the IT strategy, but the IT strategy underpins its achievement. It is a continuous loop of iteration, cycle, and support, which is why all the departments in the business need to understand what's happening within their IT world." Attachments

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Expert Collections containing Rackspace

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Rackspace is included in 1 Expert Collection, including The Edge Computing Landscape.

T

The Edge Computing Landscape

456 items

Edge computing companies facilitate workload deployment in addition to providing data processing and storage at the farthest reaches of the network. These edge computing companies range from data centers at the edge to workload management tools designed to orchestrate edge deploy

Rackspace Patents

Rackspace has filed 110 patents.

The 3 most popular patent topics include:

  • Cloud infrastructure
  • Cloud computing
  • Cloud platforms
patents chart

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12/24/2019

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Cloud infrastructure, Cloud platforms, Cloud computing, Cloud storage, Cloud applications

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