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About PrintMail Solutions

PrintMail Solutions specializes in print and electronic communications for critical documents within various sectors, including financial services, insurance, healthcare, and utilities. The company offers services such as statement processing, integrated eStatements, custom statement design, mail marketing services, digital marketing services, compliance communications, and tax form processing. PrintMail Solutions primarily serves industries that require secure and efficient customer communication solutions. It was founded in 1993 and is based in Newtown, Pennsylvania.

Headquarters Location

23 Friends Lane

Newtown, Pennsylvania, 18940,

United States


PrintMail Solutions's Product Videos

PrintMail Solutions's Products & Differentiators


    Electronic documents, fully integrated into other online platforms via SSO


Latest PrintMail Solutions News

Inkjet vs. Toner: Which Is Right for You?

Oct 18, 2023

The following article was originally published by Printing Impressions . To read more of their content, subscribe to their newsletter, Today on PIWorld . For the commercial printing segment, there are two main flavors of digital printing technology: toner and production inkjet. While toner-based systems are used widely, and the quality of inkjet output has reached the expectations of most print buyers, which system is right for an individual business is an easy question to ask and a difficult question to answer. Cost, capability, and meeting the needs of your customers are all factors. The Right Tool(s) for the Job(s) As a general commercial printer with a particular focus on the needs of colleges and universities, Goodway Group of Massachusetts uses a range of equipment, including offset, color, and black-and-white toner; a cut-sheet production inkjet press; and wide-format inkjet printers. For the past five to seven years, says Mike Jenoski, president, roughly 70%-80% of the company’s total output is produced digitally. The Burlington, Massachusetts-based company’s digital fleet includes a Canon varioPRINT i300 sheetfed inkjet press, two Xerox iGen 5 toner-based machines, a Canon imagePRESS C10000VP toner press, a monochrone Canon varioPRINT 6250, and a pair of Canon wide-format inkjet printers. David Harding, chairman and CEO of HardingPoorman (right), stands with Lance McCoskey, digital team lead, with the company’s Canon varioPRINT iX series sheetfed press.| Credit: HardingPoorman While Goodway Group’s digital portfolio is rather diverse, Jenoski shares that a majority ­— 60% — of the company’s digital work is produced on inkjet. The company’s varioPRINT i300, he says, proved its worth within about a month of its installation, which was five years ago. “It’s reaching the end of its life and we will reinvest in inkjet. It was a great purchase and a game-changer for us,” he says. With inkjet performing so strongly, what is it about Goodway Group’s toner-based systems that keeps them essential? The first reason, Jenoski notes, is print quality. He says there is only a small quality gap between the iGen and an offset press. “To the untrained eye, you can’t tell the difference.” Toner is also preferred for some of the company’s variable data work, and for jobs of less than 500 pieces, particularly if varying stocks are used. This type of work, he adds, most commonly includes training or classroom materials. The benefits that make inkjet the choice for certain jobs are usually speed and cost per sheet, according to Jenoski, with other factors, including production schedules, pricing, and substrate requirements as other considerations that may push some jobs toward inkjet. Asked how he sees the mix of the company’s digital fleet changing in the next five years, Jenoski maintains there will still be a role for toner devices. As inkjet quality improves, however, he can see “where advancements in inkjet may eliminate some of our toner devices from a color standpoint.” Because of this, he sees that 60%/40% inkjet to toner mix changing in the favor of inkjet systems, particularly if a B2-format, cut-sheet inkjet system comes into play. Looking beyond Goodway Group to the broader commercial segment, Jenoski says he sees press manufacturers putting much more R&D investment in inkjet than in toner-based systems, and he believes inkjet adoption will continue at a strong pace. Using Toner Where It Is Needed “We provide critical and secure communication for banks, credit unions — printed and mailed statements for highly-regulated spaces,” says Gretchen Renaud, vice president of strategic partnerships at PrintMail Solutions, with locations in Newtown, Pennsylvania, and Knoxville, Tennessee. Additionally, she says the company provides marketing communication and digital elements for those same customers. PrintMail Solutions executives, standing from the left, include: Gretchen Renaud, vice president of strategic partnerships; Steven King, operations director; Amy Dane, operations manager; and Kelly Wolak, print supervisor. | Credit: PrintMail Solutions Production at the company is 100% digital, and equipment includes two Ricoh IP5000 continuous-feed inkjet presses, two Kyocera TASKalfa cut-sheet inkjet printers, and a fleet of mostly Canon 6000 toner systems, which are mostly for MICR printing. While a majority of the machines used by the company are toner-based systems, Renaud says roughly 90% of the company’s 352 million annual impressions are done on inkjet systems. The Kyrocera TASKalfa machines, recently acquired, are currently used for reprints and very quick turns. Looking forward, she says the company expects to use those systems to move into different types of work: “getting more into marketing and sales.” Asked whether the company’s toner/inkjet mix will change moving forward, Renaud sees it staying “pretty much where it is — the MICR dictates that.” That, plus a handful of customers who have a preference for toner-based printing. For PrintMail Solutions, she sees high-speed inkjet as a great fit: “For us, transactional printing is very straightforward printing. Inkjet is phenomenal – full color, economical.” Another inkjet advantage for PrintMail Solutions is not having to produce pre-printed shells. The company used to produce 1,000 different shells. By using inkjet, she says, there is no need to maintain an inventory of shells — also a benefit when regulatory changes require revisions. Looking at industry trends, Renaud believes production inkjet will continue to grow while toner will continue to shrink. “The barrier of entry and cost of inkjet have really come down,” she points out. Because of the benefits of inkjet printing, mid-size companies are now able to successfully move over to the technology, if they have not done so already, according to Renaud. For the commercial segment, she says the move to inkjet is often application dependent, but that “in our [transactional printing] space, there is nobody who isn’t using a high percentage of inkjet.” In a final thought, she is curious about the plans other printing companies have for their future use of toner-based devices and believes that if click charges could be harmonized to more closely match the cost-per-page of inkjet, the technology might be more attractive. “If toner devices were more economical, then they would have a place.” Dollars and Sense “We’ve been involved in digital printing for a long time,” according to David Harding, chairman and chief executive officer at HardingPoorman, “and we’ve always had toner devices.” He says that in the last 10 years, the Indianapolis, Indiana-based company has purposefully increased its range of offerings beyond commercial printing to include fulfillment, mailing, wide-format, storefronts, promo products, apparel, and marketing services. The digital devices on the company’s production floor include four toner-based devices from Canon (which include color, black and white, and MICR), a Ricoh toner-based color printer, and a Canon varioPRINT iX-series inkjet press. As a percentage of HardingPoorman’s total production, digital work is about 8%, which Harding notes is running at about the national average (around 10%, according to I.T. Strategies). That said, he reports digital work has grown by roughly 25% in the past year. While the company’s toner/inkjet mix is about 50/50, Harding believes that mix will change: “I’m convinced it will take a while, but inkjet will surpass and eliminate our toner devices.” He also believes that, in time, it will also replace HardingPoorman’s sheetfed offset equipment. “Inkjet has gotten better and the system we’re using is much more reliable. Same with toner: it has improved.” He says customers are accepting inkjet, toner, and offset output as the same. Harding says what still makes toner-based systems essential for the company is MICR printing. Otherwise, he says the company “does a lot of addressing on-the-fly and personalized printing, but both types of machines can handle that.” What makes toner-based printing less attractive, Harding points out, are click charges, which often drive larger jobs toward the company’s Canon inkjet press. So, HardingPoorman’s primary driver for expansion of its use of inkjet is cost, not quality. Looking forward, Harding thinks inkjet could ultimately replace HardingPoorman’s use of toner-based machines. Beyond what has already been discussed, he believes the higher productivity of inkjet printing systems will enable the company to shrink its production footprint, which will ultimately allow them to save money when leasing or purchasing buildings: more revenue per square foot of space. “Automation on equipment and smaller equipment footprints will lead to that,” Harding concludes. Making the Toner/Inkjet Decision For many PSPs facing a technology decision, says David Zwang, principal consultant at Zwang & Co., which technology to invest in is application based — as it should be. “If it’s lots of pages and high volumes, it’s probably production inkjet.” On the flipside, he says capital costs may nudge many companies toward digital toner-based systems. In terms of the number of machines in printing operations today, he believes about 30% are inkjet. In terms of pages produced, inkjet systems comprise more than half. Because toner systems have a lower cost of entry, Zwang says toner is widely used for basic commercial printing applications, for which he says “the quality is great.” He sees many companies holding on to their toner systems and not seeking wide replacement of toner with inkjet. For inkjet systems, Zwang says the increasing number of cut-sheet presses on the market is leading to wider acceptance of the technology. He adds that most commercial print providers are familiar with cut-sheet printing, as compared to high-speed, roll-fed, inkjet systems. While the uptime of inkjet systems is particularly attractive, the downside may be their high ink prices. Asked about key considerations that should be undertaken by PSPs wondering which technology to invest in, he offers no easy answer. It must include the applications to be produced, cost to operate, and cost to print. Sustainability is also a growing consideration for those seeking capital investments: “People are really starting to look at it,” Zwang points out.

PrintMail Solutions Frequently Asked Questions (FAQ)

  • When was PrintMail Solutions founded?

    PrintMail Solutions was founded in 1993.

  • Where is PrintMail Solutions's headquarters?

    PrintMail Solutions's headquarters is located at 23 Friends Lane, Newtown.

  • Who are PrintMail Solutions's competitors?

    Competitors of PrintMail Solutions include EverView and 8 more.

  • What products does PrintMail Solutions offer?

    PrintMail Solutions's products include E-Statements and 2 more.


Compare PrintMail Solutions to Competitors

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Arna Marketing Group

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Invoice Cloud

Invoice Cloud is a company that specializes in digital billing and payment solutions, operating within the financial technology sector. The company offers a software-as-a-service (SaaS) platform that simplifies the billing and payment process, providing customers with multiple payment options and encouraging self-service. This service primarily caters to industries such as utilities, local government, insurance, and consumer finance. It was founded in 2009 and is based in Braintree, Massachusetts.

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Axomo is a swag management platform that specializes in corporate gifting and promotional merchandise. The company offers a solution for creating custom branded gear, automating distribution, and providing store credit rewards, with a focus on sustainability and employee engagement. Axomo primarily serves sectors such as human resources, finance, marketing, nonprofits, and educational groups. It was founded in 2015 and is based in Springville, Utah.


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