Founded Year

2017

Stage

Series B | Alive

Total Raised

$28.5M

Last Raised

$14M | 1 yr ago

About PolyAI

PolyAI is a London-based technology company with a machine learning platform for creating conversational agents. PolyAI uses its encoder model to effectively measure detect intention and extract value from customer interactions. Its platform is language-agnostic and can communicate with customers in their preferred languages.

PolyAI Headquarters Location

3 Waterhouse Square 138 - 142 Holborn

London, England, EC1N 2SW,

United Kingdom

PolyAI's Product Videos

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PolyAI's Products & Differentiation

See PolyAI's products and how their products differentiate from alternatives and competitors

  • Enterprise voice assistants for customer service

    PolyAI voice assistants fully automate routine customer service transactions (e.g. booking appointments, updating account details, taking payments, answering FAQs, upselling) in a number of industries.

    Differentiation

    Customer Experience 

    Understand the caller’s intent beyond keywords - even if the caller is rambling 

    Compensates for pauses, filler words and other quirks in everyday speech 

    Neutralizes accents and filters out background noise 

    Proprietary universal value extractor 

    Accurate (95%+) alphanumeric capture 

    Customer-led conversation flow 

    Human-like, on-brand voice 

    Implementation 

    Our time to market is measured in weeks, rather than months 

    No need to mine extensive conversational data. Only tens of training examples per intent needed for deployable accuracy. 

    Our architecture makes it easy to update the bots. So we don’t charge for it. 

    Our bots are configured to work with a variety of telephony systems. 

    Multilingual 

    GUI platform for partners and clients to maintain and enhance voice assistants 

Expert Collections containing PolyAI

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

PolyAI is included in 3 Expert Collections, including Artificial Intelligence.

A

Artificial Intelligence

9,093 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

826 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

A

AI 100

100 items

Winners of CB Insights' 5th annual AI 100, a list of the 100 most promising private AI companies in the world.

PolyAI Patents

PolyAI has filed 8 patents.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Artificial intelligence
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/30/2020

12/28/2021

Natural language processing, Computational linguistics, Semantics, Audio codecs, Logo original programs

Grant

Application Date

12/30/2020

Grant Date

12/28/2021

Title

Related Topics

Natural language processing, Computational linguistics, Semantics, Audio codecs, Logo original programs

Status

Grant

Latest PolyAI News

Whitbread PLC Deploys PolyAI Voice Assistant for Enhanced Guest Service

Jun 30, 2022

Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants today announces the launch of a Digital Host for Whitbread PLC’s Beefeater restaurants – a new industry-leading voice assistant taking table bookings over the phone at all 173 Beefeater locations across the UK. The Whitbread Digital Host from PolyAI can speak with customers in natural language, allowing free-flowing, natural conversations. The Digital Host takes table reservations over the phone and can answer a whole range of questions about the brand as well as specific questions about the local restaurant. The Beefeater brand operates over 170 restaurants across the UK. The Digital Host can understand callers with even the strongest of regional accents, meaning Beefeater guests can be understood whoever they are or wherever they’re from. The Digital Host is expected to spend 2.25 million minutes per year speaking with customers on the phone, freeing up staff to better assist guests on the restaurant floor. The Whitbread Digital Host by PolyAI is a bespoke system that began trials prior to the outbreak of COVID-19. Whitbread was looking for a solution that would prevent missed calls and relieves restaurant staff from having to answer calls whilst serving guests. Simon Ewins, Managing Director for Whitbread Hotels & Restaurants said: “The introduction and launch of the new Digital Host by PolyAI across our Beefeater restaurants is an exciting development for our business and has come at a key time. It has meant that our teams have been able to focus on what they do best – delivering excellent guest care. The team at PolyAI have worked in partnership with us to develop a system that is unique to Whitbread, and we look forward to seeing how our business, guests and teams can benefit from the new service.” Nikola Mrksic, CEO and Co-Founder of PolyAI said: “We are thrilled to be working with Whitbread. PolyAI is obsessed with delivering better customer experiences and so is Whitbread. Together we have been able to deliver a game-changing voice assistant with customer experience at its core.” Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

PolyAI Web Traffic

Rank
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Page Views per Million (PVPM)
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  • When was PolyAI founded?

    PolyAI was founded in 2017.

  • Where is PolyAI's headquarters?

    PolyAI's headquarters is located at 3 Waterhouse Square, London.

  • What is PolyAI's latest funding round?

    PolyAI's latest funding round is Series B.

  • How much did PolyAI raise?

    PolyAI raised a total of $28.5M.

  • Who are the investors of PolyAI?

    Investors of PolyAI include Passion Capital, Amadeus Capital Partners, Entrepreneur First, Point72 Ventures, Sands Capital and 6 more.

  • Who are PolyAI's competitors?

    Competitors of PolyAI include AISERA, Emotibot, Interactions, Zoovu, Curious Thing, Replicant, Mindsay, Conversica, Satisfi, Nuance Communications and 26 more.

  • What products does PolyAI offer?

    PolyAI's products include Enterprise voice assistants for customer service.

  • Who are PolyAI's customers?

    Customers of PolyAI include Landry's Golden Nugget.

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