PlayVox is a software as a service (SaaS)-based company that focuses on providing Gamified Workforce Engagement Software for Sales, Service and Support Contact Centers. PlayVox helps companies like maximize sales and service performance and reduce agent training costs and onboarding from weeks to hours.
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ESPs containing Playvox
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
Platforms in this market support customer service agents with conversation review tools, smart suggestions, live translation, quality assurance, and online session replays, among other agent-centric solutions.
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Expert Collections containing Playvox
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Playvox is included in 2 Expert Collections, including HR Tech.
HR tech startups are helping companies manage critical pain points in HR processes such as recruitment, automation, career development, compensation, and benefits management, through a mix of software and services.
Customer Service Tech
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.
Latest Playvox News
Jan 17, 2023
Cloud-Based Software Segment to Witness Higher Traction due to its Versatile Application Scope As per SkyQuest's research insights, more than 72% of companies that use cloud technology intend to increase their cloud budgets by 2025. The growing acceptance of internet-based services has led to an increase in the use of cloud-based software by several organizations. Furthermore, lower implementation, maintenance, and upgrade costs have prompted small and medium-sized businesses to adopt cloud technology. Large organizations continue to use cloud solutions due to their ease of integration with legacy systems and high operational efficiency. The cloud-based solution is so versatile that representatives can communicate with customers across channels and locations and access their information in real-time. The software also eliminates the need for representatives or agents to be present in offices around the clock. Furthermore, security and dependability are two major selling points of this software, allowing businesses to adopt it. The contact center software market report provides comprehensive data on emerging trends, market drivers, restraints, challenges, and growth opportunities that can impact the industry's market dynamics. In addition, it thoroughly examines market segments and sub-segments, including products, applications, end-users, and regional analysis. Browse summary of the report and Complete Table of Contents (ToC): Key Developments in Contact Center Software Market Playvox, a workforce engagement company, has announced a global collaboration with Salesforce. According to the companies, the agreement will help Salesforce Service Cloud customers better manage forecasting, scheduling, adherence, and capacity planning within Salesforce Contact Center. Users can also make real-time changes based on Playvox's AI data. In addition, with the launch, Salesforce customers will have access to Playvox's entire workforce engagement suite, including quality management and coaching. Broadvoice®, a provider of hosted voice, Omni channel contact center (CCaaS), and SIP services for small and midmarket businesses, announced the upcoming North American launch of the GoContact Omni channel cloud contact center solution. It will provide optimal ease of use and affordability that lives up to the promise of simplifying communications for small and midsize businesses. Sprinklr, the major platform for unified customer experience management for modern enterprises, and Sitel Group®, one of the world's largest providers of customer experience (CX) products and solutions, have announced a new partnership to assist businesses in improving social customer service. The global collaboration creates an end-to-end set of digital services for businesses of any size, ranging from social listening and engagement to social media strategy and design. TTEC Holdings, Inc., one of the leading global customer experience (CX) technology providers, announced the expansion of its partnership with Google Cloud. The development aims to enable customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to improve real-time customer interactions across digital and live channels. The research report provides an in-depth analysis of the contact center software market, as well as current patterns and future projections, to identify potential investment opportunities. Furthermore, it assists the reader in understanding the strategies and collaborations players focus on to combat market competition. The comprehensive report offers a detailed microscopic examination of the market. The reader of this research report can identify the footprints of manufacturers by learning about their global revenue and recent developments. Speak to Analyst for your custom requirements: Alcatel-Lucent Enterprise
Playvox Frequently Asked Questions (FAQ)
When was Playvox founded?
Playvox was founded in 2012.
Where is Playvox's headquarters?
Playvox's headquarters is located at Lawrence Expy #905, Sunnyvale.
What is Playvox's latest funding round?
Playvox's latest funding round is Series C.
How much did Playvox raise?
Playvox raised a total of $33.54M.
Who are the investors of Playvox?
Investors of Playvox include Five Elms Capital, Lighter Capital, FCP Innovacion, Empresas Publicas de Medllin and Alchemist Accelerator.
Who are Playvox's competitors?
Competitors of Playvox include Pryon, Klaus, i2x, Assembled, Observe.ai, Cresta, Level AI, Cyara, Intradiem, Aquant and 16 more.
Compare Playvox to Competitors
Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.
MaestroQA, operated by Adtrib, helps customer care teams run their Quality Assurance programs to improve training and coach agents.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Kaizo uses AI and gamification to provide feedback on agents' work, tips on what to do differently, and tools to set and work to goals.
Klaus offers an AI-powered customer service platform. Its platform helps run a QA process and provides searchable, trackable information with relevant highlights brought to immediate attention before they can become problems. It was founded in 2018 and is based in Tallinn, Estonia.
i2x specializes in improving how people communicate. The company's digital personal trainers learn from and adapt to each customer and end-user individually. Using technologies in the field of machine learning, advanced analytics, and artificial intelligence, the company leverages data generated in conversations to provide meaningful feedback. It was founded in 2017 and is based in Berlin, Germany.
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