Predict your next investment

Playvox company logo
Corporation
INTERNET | Internet Software & Services / HR & Workforce Management
playvox.com

See what CB Insights has to offer

Founded Year

2012

Stage

Series C | Alive

Total Raised

$33.54M

Last Raised

$25M | 9 mos ago

About Playvox

PlayVox is a software as a service (SaaS)-based company that focuses on providing Gamified Workforce Engagement Software for Sales, Service and Support Contact Centers. PlayVox helps companies like maximize sales and service performance and reduce agent training costs and onboarding from weeks to hours.

Playvox Headquarter Location

Lawrence Expy #905

Sunnyvale, California, 94085,

United States

415-854-3801

Latest Playvox News

Delivery Hero SE Scales Customer Support Globally While Reducing Quality Risk With Playvox

Sep 1, 2021

Last updated Sep 1, 2021 Playvox , the leading workforce engagement management solution for digital customer care, announced that Delivery Hero SE, the world’s leading local delivery platform, has selected Playvox to implement quality assurance globally. Delivery Hero SE, started as an online food ordering service, has rapidly grown with operations in over 50 countries across four continents by delivering just about anything, straight to customers’ doors. Quality assurance (QA) is a crucial area in the company’s model for establishing local contact centers. The objective is to implement a QA program that is flexible enough to meet the current and future needs of in-house and outsourced contact centers around the world. Each contact center can have varying team sizes, diverse structures, different working methods, and technologies. “Playvox’s reliability, flexibility, and scalability enable us to deliver quality customer service globally,” shared Luisa Ribeiro, Operations Manager, Service Experience – Logistics at Delivery Hero SE. “We chose Playvox because it made the entire quality management process easy to handle and reduces risk.” Delivery Hero SE selected Playvox for its single QA environment for the entire lifecycle – from managing QA workloads and sampling interactions to executing audits, providing coaching, keeping skills current with Playvox Learning, to keeping data on all contact centers in the same environment. Playvox enabled Delivery Hero SE to scale their agent-base while reducing quality risk by assuring that the company’s quality standards are met throughout the process, contact centers, and customer interactions. “Playvox’s powerfully simple and comprehensive workforce engagement management solutions are designed specifically for companies like Delivery Hero SE, one of the world’s fastest-growing digital brands,” said  Louis Bucciarelli , CEO of Playvox. “We’re empowering their agents to consistently deliver exceptional experiences every day by making their job better.”

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Expert Collections containing Playvox

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Playvox is included in 3 Expert Collections, including HR Tech.

H

HR Tech

3,838 items

HR tech startups are helping companies manage critical pain points in HR processes such as recruitment, automation, career development, compensation, and benefits management, through a mix of software and services.

U

US HR Tech Startups

289 items

C

Customer Service Tech

368 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Playvox Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Playvox Rank

CB Insights uses Cookies

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.