Pindrop provides solutions to protect enterprise call centers and phone users. It offers solutions that combine authentication and anti-fraud detection technology to verify callers while detecting malicious callers, provide the caller's true location and calling device, and helps to match them to the fraud database. It was formerly known as Telineage. The company was founded in 2011 and is based in Atlanta, Georgia.
Pindrop's Products & Differentiators
Advanced phone-channel authentication and risk analysis tool
Research containing Pindrop
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CB Insights Intelligence Analysts have mentioned Pindrop in 1 CB Insights research brief, most recently on May 5, 2023.
Expert Collections containing Pindrop
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Pindrop is included in 3 Expert Collections, including Tech IPO Pipeline.
Tech IPO Pipeline
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
These companies protect organizations from digital threats.
Pindrop has filed 86 patents.
Audio engineering, Audio codecs, Speech codecs, Noise (electronics), Artificial neural networks
Audio engineering, Audio codecs, Speech codecs, Noise (electronics), Artificial neural networks
Latest Pindrop News
Sep 8, 2023
4 Min Read Carter Pape/American Banker Fans of Jordan Peele, part of the duo behind Comedy Central's popular "Key and Peele" series, are likely familiar with his impersonations of former President Barack Obama, including a video Peele made with BuzzFeed in 2018 — the one where Obama appears to use an expletive to describe then-President Donald Trump. The video employs a technology known as a deepfake — doctored media employing artificial intelligence to achieve realism. The technology has gained traction across the internet as a comedic gag. In the world of fraud, it is increasingly helping criminals trick companies into parting with their money . As the development of AI tools advances, the threat is being extended to banks. One company, Pindrop, has reviewed more than 5 billion calls to financial firms' call centers and says that it has started detecting AI-generated voices in the last year. Pindrop CEO Vijay Balasubramaniyan said that while the threat to call centers of fraudsters' using deepfakes is real, it has not been very severe so far; scammers by and large prefer to use their own voices rather than that of a computer to try to steal money from companies, according to Balasubramaniyan. But that could change as AI tools become more sophisticated and accessible. Machine-learning techniques such as generative adversarial networks have yielded faster and more accurate voice simulations, making it easier to, for example, generate convincing fakes in real time while on the phone with a call center. "We anticipate that deepfake attacks will become more sophisticated and abundant in the near future because of the recent increase in good-quality commercial TTS (text to speech) tools," Balasubramaniyan said. These tools work by taking samples of people talking to create a model of their voice that captures the various characteristics that make them sound how they do. The user can then provide the software with text that gets turned into an audio file of the voice saying whatever the user wants. Fraudsters deploy voice deepfakes alongside many of the same methods used in other fraud schemes, according to Baptiste Collot, co-founder and CEO of the payment-fraud-prevention platform Trustpair . He described the calls fraudsters make to banks' call centers. "The scam hinges on putting pressure on the target with time-sensitive language to create urgency and offering specific, legitimate company or employee information to gain trust," Collot said. "Often, the fraudster will impersonate a bank representative — someone with authority over the target or someone a bank regularly works with. By appearing as a reputable banking representative, the fraudsters pressure to initiate seemingly real payments." How real is the deepfake threat? New technologies are making fraud detection even more of a challenge for financial institutions, but there are steps credit unions can take to protect themselves and their members. Pindrop and companies that offer related services, including Nuance , IngenID , and Veridas have methods of detecting when a voice is fake or real, even in cases where they are hearing a voice for the first time. This is because text-to-speech software often leaves artifacts in the audio — traces of data that clue in the astute observer to that the voice is computer-generated. In a video earlier this year, Pindrop demonstrated this capability using remarks that Sen. Richard Blumenthal, a Democrat representing Connecticut, made and synthesized during a hearing on regulating artificial intelligence . The senator used text-to-speech software to replicate his own voice making a statement about the risks of AI. Pindrop's video shows its software ranking Blumenthal's real voice as real and the computer-generated voice as fake. A potent tool that companies can use to fight back against voice deepfakes is the voiceprint — a fingerprint for the voice. Like deepfake technology itself, voiceprints quantify characteristics of voices that can be hard for the human ear to discriminate. Artificial intelligence models that are trained on human speech can compare a sample of speech to a voiceprint to give a score of how similar the two are — in other words, how authentic the voice sounds. Voiceprints are the same technology that allows Apple, Amazon, Google and other devices to differentiate who is speaking. On newer iPhones, the only voice that can activate Siri is the owner's, and certain Alexa devices can differentiate the voices of household members to enable personalized commands (such as "Call mom" or "Play my favorite music"). These voiceprints are also a tool for fraudsters, though, who can take clips of audio from videos of a potential victim, turn that audio into a voiceprint, then train voice generation AI to mimic that voiceprint, mixing in unique cadences and intonations to give a sense of life or reality to the voice. Despite the eroding trust that companies may have in voice authentication with the advent of deepfakes, biometrics still offer a layer of security from which many banks can benefit, according to Eduardo Azanza, CEO at the identity-verification company Veridas . "The convenience of biometrics outweighs the risk — customers no longer want to remember and manage dozens of passwords," Azanza said. "Because biometrics are so unique to an individual, they are less likely to be forgotten, stolen or replicated, ultimately making them the more secure option." When a bank takes a call in its call center, it is well advised to rely on multiple layers of authentication, Azanza said. Fraudsters can spoof voices, steal passwords and answer security questions, but it's harder to do all of these at once than to do just one.
Pindrop Frequently Asked Questions (FAQ)
When was Pindrop founded?
Pindrop was founded in 2011.
Where is Pindrop's headquarters?
Pindrop's headquarters is located at 1115 Howell Mill Road, Atlanta.
What is Pindrop's latest funding round?
Pindrop's latest funding round is Unattributed.
How much did Pindrop raise?
Pindrop raised a total of $229.22M.
Who are the investors of Pindrop?
Investors of Pindrop include Andreessen Horowitz, Institutional Venture Partners, Citi Ventures, Google Ventures, CapitalG and 27 more.
Who are Pindrop's competitors?
Competitors of Pindrop include CallDesk, My Voice AI, Arkose Labs, Whispeak, V2verify and 7 more.
What products does Pindrop offer?
Pindrop's products include Pindrop Passport and 4 more.
Compare Pindrop to Competitors
Illuma Labs is a Credit Union Service Organization (CUSO) and R&D company. It delivers real-time voice authentication and fraud prevention solutions for credit unions through its flagship product, Illuma Shield. Illuma Shield helps credit union contact centers move members through the verification process much faster by eliminating the time and friction caused by asking “out of wallet” questions. It also offers additional security and convenience for Conversational IVR caller authentication in credit union contact centers. Illuma Labs was founded in 2016 and is based in Plano, Texas.
Google Cloud Platform, offered by Google, is a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products.
Vocalytics AI offers a voice analysis platform. The company's platform listens to ambient noise, analyzes events and trends, and sends real-time alerts to improve essential business operations, drive tangible business outcomes, and more. It was founded in 2019 and is based in Newport Beach, California.
Cognigy provides enterprise software for conversational artificial intelligence automation. It offers products that include voice gateway, conversational interactive voice response (IVR) , and more. It also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, airlines, and others. The company was founded in 2016 and is based in Dusseldorf, Germany.
GoVivace designs and delivers software for speech recognition and voice biometrics for speaker verification and identification. The company is based in McLean, Virginia.
7.ai provides artificial intelligence (AI) based customer service products and solutions. It offers solutions such as conversation automation solutions, workforce engagement solutions, campaign management solutions, and more. It was formerly known as 24/7 Customer. It was founded in 2000 and is based in Campbell, California.