StageAcquired | Acquired
Parature sells customer-service software to businesses, including Web-based customer service portals, searchable knowledge bases for common service issues, and help-desk ticket systems.
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Latest Parature News
Jan 17, 2018
Makemytrip and Parature Investor Vispi Daver Joins Whatfix Vispi Daver will lead business in North America for Whatfix to expand and consolidate the company’s footprint. ? Whatfix, a leading performance support platform for enterprises and businesses, announced the appointment of board member and early investor Vispi Daver to the company’s executive team. Vispi will take up the mantle of SVP Sales & Business Development in the United States for Whatfix. Vispi is one of the early investors in Whatfix and has served on the Board since 2015. He will be based out of Whatfix’s office in the Bay Area in California. The company intends to aggressively scale up the team in the US office. Vispi’s immediate task is to build a team of go-to-market roles including sales, account management and partnerships. Vispi brings a wealth of experience having worked with several companies in the US and India helping them build scalable teams, acquire marquee customers and partners and navigate them through eventual public market listings or IPOs. Some of the other investments Vispi has been involved with include MakeMyTrip.com (IPO) and CarWale (acquired) in India and Software companies in the US including Parature (Microsoft), Greenplum (EMC) and Revionics. Vispi earned his MBA from Yale University, where he later also served on the School’s Advisory Board. “It is thrilling to have Vispi join Whatfix to lead the expansion of our footprint in the United States. He has a very rich experience and deep expertise from which Whatfix has gained immensely over the last few years,” Khadim Batti, CEO and Cofounder, Whatfix, said. “And now that Vispi is taking up a full time position with Whatfix, we expect that his contributions will further expand our strong presence in the North American market. At the same time, choosing to work as part of our executive team is also a testimony to the immense potential and growth story that Whatfix has.” As SVP of Sales and Partnerships in North America, Vispi will lead the company’s go-to-market presence in the US and will have oversight of the strategic direction and operations of the company within the United States. “I have watched Whatfix grow from the founding team and a handful of customers to near 100 employees and over 250 enterprise customers. Market demand is exploding and partners are scrambling to have their consultants trained on our product,” Vispi said. “I am excited to build out the team in the US and serve our prospects and customers in the North American market.” Share this article:
Parature Frequently Asked Questions (FAQ)
When was Parature founded?
Parature was founded in 2000.
Where is Parature's headquarters?
Parature's headquarters is located at 13625 Suite B Dulles Technology Drive, Herndon.
What is Parature's latest funding round?
Parature's latest funding round is Acquired.
How much did Parature raise?
Parature raised a total of $29.5M.
Who are the investors of Parature?
Investors of Parature include Microsoft, Sierra Ventures, Valhalla Partners, Accel and Ching-Ho Fung.
Who are Parature's competitors?
Competitors of Parature include Assistly.
Compare Parature to Competitors
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, and phones, and turns it into a ticket for support teams and customers to use. It was founded in 2007 and is based in San Francisco, California.
Olark offers software that aims to allow website owners to add live chat capabilities to their site so they can close sales and generate leads. Olark's revenue comes from subscription charges based on usage. Customers pay monthly for each operator that connects to the service.
Get Satisfaction is a Web service that cultivates customer communities around companies and products, providing businesses the tools to build stronger relationships with customers and free them from repetitive support tasks. Get Satisfaction's open discussion-based system aims to allow companies, customers, and partners to work together to answer questions. identify problems and bugs, and share ideas for how to make products better and connect in unexpected ways.
Freshworks provides a cloud-based customer support platform. The company offers an online help desk and support ticketing application supporting customers through email, phone, Facebook, and Twitter. Customer service agents can support, update, and assign projects directly from an email client without logging in or using a mobile app. Agents email or forward a request to a Freshworks email address, and the request will be added to Freshworks's interface.
Assistly dba Desk.com, is a software company focused on customer interaction and customer relationship management (CIM & CRM). Desk.com lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding. With Assistly, companies can manage service cases and engage with customers in real time over a range of channels " including Facebook, Twitter, Web chats, e-mail and phone " all from one, easy-to-use interface. Salesforce.com acquired Assistly for approximately $50 million in cash, net of cash acquired in September 2011. As part of the transaction salesforce.com also assumed Assistly's unvested options and will issue restricted stock units to certain Assistly shareholders. The acquisition is expected to have no material impact to salesforce.com's revenue in the third quarter and fiscal year ending January 31, 2012. Including an expected one-time investment gain related to the transaction, salesforce.com expects no material impact to its projected fiscal third quarter non-GAAP EPS. For the fiscal year ending January 31, 2012, the acquisition of Assistly is expected to reduce non-GAAP EPS by approximately ($0.02) to approximately $1.28 to $1.30. Post-acquisition, Assistly was rebranded Desk.com.
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