PanTerra Networks

Jan 11, 2023

Streams Connect Honored for Offering Exceptional Video Experience PanTerra Networks announced that TMC, a global, integrated media company has named Connect as a 2022 TMCnet Video Conferencing Excellence Award winner presented by TMCnet. The award honors the best and most innovative platforms offering the best experience for today’s teleworkers, remote meetings & video conferences that the industry has to offer as judged by the editors of TMCnet. Each winner submitted a thorough application, nominating the selected solution. Connect is more than a video conferencing platform. It’s a complete, secure all-in-one communications solution that provides HD video conferencing, screen sharing, and group and private multi-media messaging, with a variety of meeting parameters to best suit each session needs. Connect gives users the features and flexibility they need to maximize each collaboration meeting, from scheduled or ad hoc meetings, enhanced security with multifactor authentication or specific webinar features such as raise hand or selectable participant profiles. Connect also has the first-in-industry video supervisor modes, which allow supervisors to silently monitor agents on a Connect video call, privately chat to the agent or optionally barge-into the session to provide instant response and a superior customer experience. Connect’s supervisor modes can significantly improve agent training efficiencies as well as maximize the customer experience. Arthur Chang, PanTerra’s President and CEO, was quoted, “As our customers’ workforce environments continue to evolve, PanTerra’s Streams Connect continues to meet their challenges to support teleworking from home and remote offices. Connect brings a comprehensive suite of communication, collaboration and video conferencing tools through an intuitive and easy-to-use interface and cost reducing cloud-based platform.” Arthur continued, “With enhanced business specific features such as supervisor modes, meeting room support and join without moderator, Streams Connect is ideally suited to maximize productivity in a dynamically distributed workforce environment.” “Recognizing leaders in the advancement of video conferencing platforms, TMC is proud to announce Connect as a recipient of the 3rd Annual Video Conferencing Excellence Award,” said Rich Tehrani, CEO, TMC. “PanTerra is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”