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openmethods.com

Stage

Debt | Alive

Total Raised

$7.45M

Last Raised

$1.5M | 5 yrs ago

About OpenMethods

OpenMethods Customer Experience Enablement (CXE) solutions reduce customer effort, optimize labor costs, and improve first conversation resolution by removing proprietary interaction barriers that constrain any-channel service.

OpenMethods Headquarter Location

2634 Laurel Canyon Blvd.

Los Angeles, California, 90046,

United States

310-962-5001

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OpenMethods Patents

OpenMethods has filed 3 patents.

The 3 most popular patent topics include:

  • Application programming interfaces
  • Computer telephony integration
  • Customer relationship management
patents chart

Application Date

Grant Date

Title

Related Topics

Status

8/9/2019

2/16/2021

Computer telephony integration, Videotelephony, Telephone numbers, Application programming interfaces, Customer relationship management

Grant

Application Date

8/9/2019

Grant Date

2/16/2021

Title

Related Topics

Computer telephony integration, Videotelephony, Telephone numbers, Application programming interfaces, Customer relationship management

Status

Grant

Latest OpenMethods News

OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

Jun 25, 2019

Customers are realizing 45+ seconds in AHT reduction, while improving customer and agent experiences and satisfaction June 25, 2019 10:00 AM Eastern Daylight Time LOS ANGELES--( BUSINESS WIRE )-- OpenMethods , a leader in omnichannel and CTI integration solutions, today announced new features to their next generation Interaction Integration Cloud to deepen cloud-based Oracle CRM integrations with leading communications infrastructure to provide real-time, relevant contextual information to contact center agents. In this release, OpenMethods added over 100 features focused on automated interaction integration. The release makes it faster, easier, and cheaper to integrate Oracle CRM with leading communication platforms from Avaya, Cisco, Five9, Genesys, and others. Features enhance the ability for contact centers to quickly and deeply integrate enterprise and 3rd party data sets and workflows directly into Oracle CRM to streamline and personalize agent and customer workflows delivering what agents need to help customers when they need it. Also, OpenMethods released a set of features focused on advanced logic and usability to enable business users to automate thousands of lines of CTI, integration and design code, enabling the design, testing, and deployment of new agent workflows and screen pops in a matter of hours instead of months. “OpenMethods has been a big win, helping us automate workflows, understand the type and context of a call, which allows our agents to take care of the customer better and resolve their needs,” said Traci Scott, Senior Business Analyst at Pella Corporation. “Over the past ten years, we’ve been working closely with our customers, which represent some of the largest contact centers, to continuously prioritize our roadmap and drive innovations that create step function improvements and ROI with their integrations, design, and deployment in streamlining and personalizing their experiences. It has been great to see our customers drive incredible time and monetary savings while creating a better experience for their customers and agents with this new release,” said Gerrit Lydecker Jr., CEO of OpenMethods. For more information about OpenMethods and the newly released features please visit www.OpenMethods.com . About OpenMethods OpenMethods’ leading Interaction Integration Cloud consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle CRM to create a unified desktop, universal composite queue and streamlined interactions. By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Cloud has saved some of the most complex contact centers 45+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction. For more information, visit www.OpenMethods.com .

OpenMethods Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
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OpenMethods Rank

  • Where is OpenMethods's headquarters?

    OpenMethods's headquarters is located at 2634 Laurel Canyon Blvd., Los Angeles.

  • What is OpenMethods's latest funding round?

    OpenMethods's latest funding round is Debt.

  • How much did OpenMethods raise?

    OpenMethods raised a total of $7.45M.

  • Who are the investors of OpenMethods?

    Investors of OpenMethods include Kayne Anderson Capital Advisors and NewRoad Capital Partners.

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