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Omilia

omilia.com

Founded Year

2002

Stage

Growth Equity | Alive

Total Raised

$20M

Last Raised

$20M | 3 yrs ago

About Omilia

Omilia provides a customer care virtual assistant that uses machine learning to offer a more human-like experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers and apps – and with any existing system.

Headquarters Location

Gladstonos 55 Roussos Center Point, Office 3C-3D

Limassol, 3040,

Cyprus

+357 25250314

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Research containing Omilia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Omilia in 1 CB Insights research brief, most recently on May 7, 2020.

Expert Collections containing Omilia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Omilia is included in 4 Expert Collections, including Artificial Intelligence.

A

Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

696 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Health

8,838 items

Startups recreating how healthcare is delivered

E

E-Commerce

74 items

Omilia Patents

Omilia has filed 1 patent.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Speech recognition
patents chart

Application Date

Grant Date

Title

Related Topics

Status

10/4/2019

9/21/2021

Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition

Grant

Application Date

10/4/2019

Grant Date

9/21/2021

Title

Related Topics

Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition

Status

Grant

Latest Omilia News

AI-Enabled Self-Service for the Enterprise Global Market Report 2022-2023: Featuring Key Players Five9, Inc., Kore.ai, Omilia Natural Language Solutions Ltd. & Verint Systems - ResearchAndMarkets.com

Jul 21, 2022

Organizations have been compelled to find new approaches to address the explosive growth of omnichannel customer inquiries arriving in their contact centers and service departments. This has given rise to the self-service transformation, which customers have embraced, and increasingly prefer. The future of intelligent virtual agents (IVAs) and intelligent automation will present unprecedented opportunities to reimagine the service experience. Concierge Self-Service for Customers and Agents Intelligent virtual agents are already demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers. Customers are delighted to interact with an intelligent self-service solution that recognizes them, knows the context of their contact history, fully handles most requests, and discerns when to transfer them to a live agent, if needed. Today's IVAs are meeting those challenges, as they are conversational and responsive to customer needs. At the same time, employees are benefitting from virtual assistants (VAs), which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. In combination, IVAs and VAs are changing the role of agents, positioning them to become brand ambassadors and customer advocates who can solve complex problems and build relationships, while also creating new career opportunities in service organizations and contact centers. The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers' preferred method of interacting with organizations. The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation and change ever experienced in the service sector. Two of the most essential and impactful tools in the AI-based service revolution are IVAs and VAs. IVAs and VAs, which use the same underlying technology and platform to enhance the customer and employee experience, are helping companies reduce the cost of sales and service. The use cases for these solutions are expanding as companies roll them out to customer-facing departments as well as internal functions across the enterprise. Key Topics Covered: 5. Intelligent Virtual Agent/Virtual Assistant Trends and Challenges 6. Intelligent Virtual Agent/Virtual Assistant Market Innovation 7. Artificial Intelligence in the Contact Center 8. Intelligent Self-Service by Design 9. Personalizing the Self-Service Experience 10. Real-Time Guidance - Help at the Ready 11. Intelligent Virtual Agent/Virtual Assistant Market Activity Analysis 12. Intelligent Virtual Agent/Virtual Assistant Market Projections 13. Intelligent Virtual Agent/Virtual Assistant Competitive Landscape 14. Intelligent Virtual Agent/Virtual Assistant Technical and Functional Analysis 15. Intelligent Virtual Agent/Virtual Assistant Implementation Analysis 16. Intelligent Virtual Agent/Virtual Assistant Benefits and Return on Investment 17. Intelligent Virtual Agent/Virtual Assistant Pricing Structure 18. Intelligent Virtual Agent/Virtual Assistant Vendor Satisfaction Analysis 19. Company Reports

Omilia Web Traffic

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Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Omilia Rank

Omilia Frequently Asked Questions (FAQ)

  • When was Omilia founded?

    Omilia was founded in 2002.

  • Where is Omilia's headquarters?

    Omilia's headquarters is located at Gladstonos 55, Limassol.

  • What is Omilia's latest funding round?

    Omilia's latest funding round is Growth Equity.

  • How much did Omilia raise?

    Omilia raised a total of $20M.

  • Who are the investors of Omilia?

    Investors of Omilia include Grafton Capital.

  • Who are Omilia's competitors?

    Competitors of Omilia include Uniphore, PolyAI, AISERA, Emotibot, Interactions, Zoovu, Replicant, Mindsay, Conversica, Satisfi and 25 more.

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