Search company, investor...
Omilia company logo


Founded Year



Growth Equity | Alive

Total Raised


Last Raised

$20M | 3 yrs ago

About Omilia

Omilia provides a customer care virtual assistant that uses machine learning to offer a more human-like experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers and apps – and with any existing system.

Headquarters Location

Gladstonos 55 Roussos Center Point, Office 3C-3D

Limassol, 3040,


+357 25250314

Missing: Omilia's Product Demo & Case Studies

Promote your product offering to tech buyers.

Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.

Missing: Omilia's Product & Differentiators

Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).

Research containing Omilia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Omilia in 1 CB Insights research brief, most recently on May 7, 2020.

Expert Collections containing Omilia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Omilia is included in 4 Expert Collections, including Artificial Intelligence.


Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.


Customer Service Tech

696 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.


Digital Health

8,838 items

Startups recreating how healthcare is delivered



74 items

Omilia Patents

Omilia has filed 1 patent.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Speech recognition
patents chart

Application Date

Grant Date


Related Topics




Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition


Application Date


Grant Date



Related Topics

Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition



Latest Omilia News

AI-Enabled Self-Service for the Enterprise Global Market Report 2022-2023: Featuring Key Players Five9, Inc.,, Omilia Natural Language Solutions Ltd. & Verint Systems -

Jul 21, 2022

Organizations have been compelled to find new approaches to address the explosive growth of omnichannel customer inquiries arriving in their contact centers and service departments. This has given rise to the self-service transformation, which customers have embraced, and increasingly prefer. The future of intelligent virtual agents (IVAs) and intelligent automation will present unprecedented opportunities to reimagine the service experience. Concierge Self-Service for Customers and Agents Intelligent virtual agents are already demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers. Customers are delighted to interact with an intelligent self-service solution that recognizes them, knows the context of their contact history, fully handles most requests, and discerns when to transfer them to a live agent, if needed. Today's IVAs are meeting those challenges, as they are conversational and responsive to customer needs. At the same time, employees are benefitting from virtual assistants (VAs), which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. In combination, IVAs and VAs are changing the role of agents, positioning them to become brand ambassadors and customer advocates who can solve complex problems and build relationships, while also creating new career opportunities in service organizations and contact centers. The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers' preferred method of interacting with organizations. The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation and change ever experienced in the service sector. Two of the most essential and impactful tools in the AI-based service revolution are IVAs and VAs. IVAs and VAs, which use the same underlying technology and platform to enhance the customer and employee experience, are helping companies reduce the cost of sales and service. The use cases for these solutions are expanding as companies roll them out to customer-facing departments as well as internal functions across the enterprise. Key Topics Covered: 5. Intelligent Virtual Agent/Virtual Assistant Trends and Challenges 6. Intelligent Virtual Agent/Virtual Assistant Market Innovation 7. Artificial Intelligence in the Contact Center 8. Intelligent Self-Service by Design 9. Personalizing the Self-Service Experience 10. Real-Time Guidance - Help at the Ready 11. Intelligent Virtual Agent/Virtual Assistant Market Activity Analysis 12. Intelligent Virtual Agent/Virtual Assistant Market Projections 13. Intelligent Virtual Agent/Virtual Assistant Competitive Landscape 14. Intelligent Virtual Agent/Virtual Assistant Technical and Functional Analysis 15. Intelligent Virtual Agent/Virtual Assistant Implementation Analysis 16. Intelligent Virtual Agent/Virtual Assistant Benefits and Return on Investment 17. Intelligent Virtual Agent/Virtual Assistant Pricing Structure 18. Intelligent Virtual Agent/Virtual Assistant Vendor Satisfaction Analysis 19. Company Reports

Omilia Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Omilia Rank

Omilia Frequently Asked Questions (FAQ)

  • When was Omilia founded?

    Omilia was founded in 2002.

  • Where is Omilia's headquarters?

    Omilia's headquarters is located at Gladstonos 55, Limassol.

  • What is Omilia's latest funding round?

    Omilia's latest funding round is Growth Equity.

  • How much did Omilia raise?

    Omilia raised a total of $20M.

  • Who are the investors of Omilia?

    Investors of Omilia include Grafton Capital.

  • Who are Omilia's competitors?

    Competitors of Omilia include Uniphore, PolyAI, AISERA, Emotibot, Interactions, Zoovu, Replicant, Mindsay, Conversica, Satisfi and 25 more.

Compare Omilia to Competitors Logo develops a bot-based messaging and conversational AI platform that deploys and manages secure conversational bots across 30 different digital and voice channels.

Cognigy Logo

Cognigy provides an enterprise software provider for conversational artificial intelligence automation. Its products include platform components such as Cognigy.AI, Voice Gateway, conversational IVR, and more. The company also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, and airlines. The company was founded in 2016 and is based in Dusseldorf, Germany.

Leyan Tech

Leyan Tech focuses on the application of natural language processing, knowledge mapping, and deep learning in e-commerce customer service, financial consultation, government affairs, medical inquiry, and smart manufacturing. Logo is a Conversational CX Automation Platform that brings AI and human intelligence together to automate customer experience for large brands and enterprises.

Capacity Logo

Capacity is an AI-powered support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Pypestream Logo

Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.