Olark specializes in web communication solutions within the customer service and sales sectors. The company offers live chat software that enables businesses to engage with customers in real-time, organize customer data, and apply insights to improve products and services. Olark primarily serves small businesses looking to enhance their customer interaction and support. It was founded in 2009 and is based in Palo Alto, California.
Latest Olark News
Mar 29, 2023
6 min read Getting fast and explicit answers is crucial for customers directly from the organizations. Most organizations are using social media accounts to contact customers and build trust. Another effective method is using live chat functionality on the WordPress website. It allows organizations to eliminate uncertainties in the customers’ heads or help them get better service or find the ideal product. Adding live chat to a WordPress website is a simple process that requires adding a plugin to your WordPress website and making a few adjustments before contacting your audience. There are a lot of options, and choosing the best one that suits your needs might be crucial for the support team’s success. So let’s take a closer look at our picks and their capabilities. Table of Contents LiveChat LiveChat is one of the best options on the market, and it is preferred by many global companies. The plugin is flexible and easy to implement due to its compatibility with most site builders and themes. Also, it makes integrations easier with most eCommerce platforms, such as WooCommerce, Wix, Magento, Shopify, and more. With its ability to integrate with Twitter, WhatsApp, and Zoom, LiveChat enables users to enhance chats with voice, video, and screen sharing for better engagement. LiveChat features chat history, widget customization, a ticketing system, and data security. However, its basic plan lacks some important features, such as some customization options, unlimited chat history, agent groups, and a work scheduler. On the other hand, users can have multiple customized chat widgets on different websites, which can be managed from a single account. LiveChat allows agents to see what customers are typing even before sending it, which allows loading canned responses to answer questions immediately. It also provides crucial information about the customer that may help agents to close the sale, such as name, email, order ID, and other details. LiveChat can also measure customer satisfaction with chat ratings, enabling managers to see agent efficiency with detailed charts. Price: Starting from $20 per agent per month if billed annually Zendesk Chat Zendesk Chat is one of the most popular and stylish live chat plugins available for WordPress, with some unique features. If visual quality is a top priority for your website, Zendesk Chat provides multiple customizable layouts and themes that can be customized to fit nicely with your website’s design. It provides mobile apps for Android and iPhone, along with an external Zendesk Dashboard, enabling agents to respond to visitor messages from anywhere. The dashboard also includes detailed metrics about chat performances, chat history, and more. ZenDesk is an all-in-one management system. Thus agents can contact users from multiple channels, such as social media platforms, WhatsApp, or Slack. It also features a proactive messaging option, which provides outbound notifications to prevent escalations beforehand. If solving a problem requires more than one agent, ZenDesk enables connecting all parties in an instance. Organizations can reduce workload by building their own bot conversations. Without writing a single line of code, organizations can easily create a flow for their customers in multiple languages. With the power of AI, ZenDesk is also capable of understanding what customers want and how they’re feeling. Price: Starting from $19 per agent per month if billed annually HubSpot HubSpot is a popular customer relationship management suite that covers almost anything an organization can need, from email marketing to customer support. HubSpot Live Chat is one of the products in the suite and comes with very useful features. HubSpot Live Chat can integrate data with the company’s other services; therefore, it is an ideal solution for larger organizations that may need more than live chat. HubSpot’s live chat is included in its Customer Service Hub package, which also has a free plan. To improve customer service management, Service Hub connects all customer service data and channels on one CRM platform. Live chat solution offers chat automation, enabling providing fast responses to the most common questions. Also, it routes customers to the right person on the team to respond to the customer and pass leads to the sales team. The live chat widget is customizable to be able to match the look and feel of the brand, along with custom welcome messages for different web pages or segments of the audience. Price: Free; Starter plan starts from $18 per month if billed annually JivoChat JivoChat is an all-in-one business messenger plugin that can cover all the needs of an SMB. JivoChat can handle live chat, phone, email, and social media messaging platforms. It supports more than 20 languages and can translate messages automatically to the language of the visitor and agent. It is a simple and lightweight application that is built for speed. It can also act like a CRM that informs you about the visitors and loads conversation history automatically on repeat chats. The conversation data is stored in Jivo, eliminating the need to share the password with staff. It can be integrated with other popular platforms, such as Slack, Shopify, and more. JivoChat offers all the essential features, such as timely notifications, canned responses, sneak peek messages, and customizable templates for commonly asked questions. It also allows agents to hold multiple chats simultaneously. JivoChat menu functionalities are designed to fit iOS and Android devices. Price: Free; Professional plan starting from $19 per agent per month if billed annually Pure Chat Pure Chat distinguishes itself from the rest of the group with a unique feature. Unlike many other live chat solutions, Pure Chat allows file transfer without email, which can be essential for some businesses. Pure Chat also enables users to customize chat boxes with unlimited colors, animations, and custom images, which can result in really nice-looking chat boxes. Additionally, it offers all essential features, including analytics, multi-chat management, and a proactive messaging option. You can also create a schedule for the live chat function, and while out of working hours, it turns into an opt-in form. Pure Chat allows agents to respond to messages via its dashboard or its mobile apps. Pure Chat offers a free version, but it only includes 15 chats per month. Price: Free; Growth plan starting from $39 per month if billed annually for up to 4 operators. Olark Olark is an easy-to-use live chat solution that allows agents to respond to messages either via live chat or a chatbot called CoPilot, or both. CoPilot is a customizable chatbot according to the organization’s workflow needs. Olark can integrate with many popular platforms, including Salesforce, Highrise, Nutshell, Zendesk, HubSpot, and more, and enables operators to connect to live chat from iOS and Android devices with its apps. With Olark, organizations can group operators by teams, which makes it easier to route customer messages to the related team by assigning chats to specific departments. It also helps organizations track chat frequency, operator responsiveness, and customer satisfaction. Additionally, Olark provides detailed information about the customer for each chat conversation, including the pages they have visited and the things they did on those pages. Olark is a feature-rich solution that can simplify many processes. Price: Starting from $29 per month if billed annually Formilla Live Chat Formilla’s, which also offers a marketing automation solution, Live Chat, comes with a wide range of features. The plugin is available for free and with a premium plan; however free plan lacks many important features. Its mobile-ready widget is customizable and enables real-time visitor monitoring, allowing operators to see the number of visitors on the website. Also, its Professional plan includes a file-sharing feature. Formilla Live Chat is mostly suitable for SMBs. Its free plan allows one agent with unlimited chats, which can be enough for websites with low traffic figures. The paid plans include advanced features, such as a proactive messaging option, chatbot, canned messages, third-party integrations with more than 500 apps, chat departments, advanced customizations, hours of operation, and Android and iOS apps. Price: Free; Premium plan starting from $19.99 per month for 2 agents if billed annually Erdem Yasar is a news editor at Cloud7. Erdem started his career by writing video game reviews in 2007 for PC World magazine while he was studying computer engineering. In the following years, he focused on software development with various programming languages. After his graduation, he continued to work as an editor for several major tech-related websites and magazines. During the 2010s, Erdem Yasar shifted his focus to cloud computing, hosting, and data centers as they were becoming more popular topics in the tech industry. Erdem Yasar also worked with various industry-leading tech companies as a content creator by writing blog posts and other articles. Prior to his role at Cloud7, Erdem was the managing editor of T3 Magazine. Leave a Reply
Olark Frequently Asked Questions (FAQ)
When was Olark founded?
Olark was founded in 2009.
Where is Olark's headquarters?
Olark's headquarters is located at Palo Alto.
What is Olark's latest funding round?
Olark's latest funding round is Seed.
How much did Olark raise?
Olark raised a total of $100K.
Who are the investors of Olark?
Investors of Olark include Y Combinator.
Who are Olark's competitors?
Competitors of Olark include Synergychat, SnapEngage, Omnie, LiveCaller, Klick2Contact and 7 more.
Compare Olark to Competitors
Envolve was a company focused on providing chat solutions for websites within the real-time communication sector. Its main service offered a platform for integrating chat functionality into websites, enabling real-time interaction. Envolve primarily catered to developers looking to build chat features for their websites. It is based in San Francisco, California.
Chatdesk focuses on customer support for electronic commerce brands. The company offers services such as active engagement, support, call deflection, and automatic customer insights. It primarily serves the e-commerce industry. The company was founded in 2016 and is based in New York, New York.
Zendesk (NYSE: ZEN) focuses on customer service and sales, operating in customer relationship management (CRM). The company offers a range of services including customer service solutions, sales solutions, and a flexible platform for apps and integrations. Its services are designed to facilitate conversations at scale, support growth for small and medium businesses, and help startups get started, among other functions. It was founded in 2007 and is based in San Francisco, California.
tawk.to is a company that specializes in customer communication and management software in the tech industry. The company offers a range of services including live chat, ticketing, and a knowledge base for customer self-service, as well as virtual assistant services. Their primary market includes businesses across various sectors that require customer interaction and management tools. It is based in Las Vegas, Nevada.
Tuatara specializes in combining consulting and technology to create digital experiences across various sectors. The company offers services in process digitalization, data analysis, and the development of innovative business models, utilizing artificial intelligence, machine learning, and cognitive technologies. Tuatara primarily serves the telecommunications, financial, insurance, e-commerce, and government sectors with its technology solutions. It was founded in 2014 and is based in Warsaw, Poland.
Parloa operates a conversational artificial intelligence (AI) based platform for automating omnichannel customer service. It uses multiple customization features to design customer conversations and provides automated services across relevant channels while leveraging existing infrastructure. The company was founded in 2018 and is based in Berlin, Germany.