About Neotonic Software
Neotonic provides high performance eCRM solutions to the mid-market. Trakken, the company's email response management solution, helps improve the efficiency and effectiveness of web-based customer contact centers by enabling support agents to provide faster and more personalized customer service. Trakken is a complete email management solution and includes a suite of email response and management tools, an integrated knowledge base, robust reporting and analytics, web Self-Service, flexible email queues and routing rules, and a unique dual-pane user interface.Neotonic was founded in 2001 and is a privately owned company based in San Francisco, California. Neotonic's customer base represents a wide range of companies including Google, Ex Impact Technologies and Butterfields Auctioneers.