Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms. September 12, 2019 10:00 AM Eastern Daylight Time
JERICHO, N.Y.--( BUSINESS WIRE )-- Nectar Services Corp. , the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, today announced it now offers the industry’s most complete approach to customer experience assurance testing and monitoring for contact center and IVR teams with the launch of Nectar Customer Experience (CX) Assurance . CX Assurance builds on Nectar’s core products for platform, network and endpoint operations for UC with cloud-based CX testing built for enterprise-grade contact center and IVR operations. CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call automation and load testing to enable contact center DevOps teams to launch new platforms and configuration changes in less time and with more confidence. “Nectar is increasingly applying our expertise in UC monitoring, diagnostics and reporting into the contact center, where customer experience testing is critical,” said Tom Tuttle, SVP, UC Strategy and Global Alliances at Nectar. “In many contact center environments, organizations have been forced to rely on complex and expensive legacy platforms to test their environments for potential customer experience issues in IVR and contact center routing. Nectar is excited to offer a new alternative for automated CX testing that offers both superior functionality and industry-leading cost efficiency.”
Contact center managers and DevOps teams are constantly challenged to balance the business demands for speed to market with the work required to protect performance metrics that measure customer satisfaction and brand image. Inbound traffic patterns associated with seasonal spikes or market-timed opportunities can challenge both capacity and routing configurations. Nectar CX Assurance is efficiently designed to save time with state-of-the-art auto-discovery and to provide testing at massive scale. Beyond the advanced functional and regression testing features, Nectar CX Assurance also offers perpetual monitoring for ongoing or recurring synthetic testing of availability and configuration changes. Perpetual monitoring enables contact center management teams with alerting and historical reporting based on service availability, functionality and call quality factors that may impact CX metrics. Nectar CX Assurance includes the following key features:
Auto discovery provides automated reverse-engineering of calls flows, speeding up the ever-changing landscape of dynamic IVRs and enables more accurate and timelier customer experience monitoring of programmed flows without intervention. Real-time alerting enables staffers to be automatically notified via email and/or SMS text messaging when issues are identified. Voice automation attributes include powerful text-to-speech and speech recognition that, in combination with call recording, enable a high level of quality control and monitoring. Voice quality scoring uses advanced voice quality monitoring, identifying clicks and noises on the line, artifacts generated by packet loss, intermittent gaps in audio during playback and stutter/jitter due to packet loss. About Nectar Services Corp. Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services, enables IT and operation organizations to proactively ensure the end-user experience. Nectar improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries—including some of the largest global banking, search engine, service provider, healthcare and manufacturing organizations in the world. Contacts

Nectar Launches Customer Experience Testing and Monitoring Services

Solution builds momentum as TMC recognizes it for innovation
September 12, 2018 10:00 AM Eastern Daylight Time
JERICHO, N.Y.--( BUSINESS WIRE )-- Nectar      Services Corp. , the leader in the development and deployment of      proactive network monitoring and performance management software for the Unified      Communications (UC) industry, today announced that its Ear-to-Ear      (e2e) diagnostic solution is picking up further momentum as it wins      its third award this year. The platform most recently won a TMC 2018      Communications Solutions Product of the Year Award, recognizing it for      groundbreaking innovation. The e2e diagnostic solution was developed through a strategic      partnership between Nectar and Plantronics, and is the industry’s first      platform to provide enterprises and their service providers the ability      to quickly troubleshoot call quality issues that may originate anywhere      – from within the network all the way out to a user’s Bluetooth headset. With e2e diagnostics, communications services can be easily optimized,      and businesses can ensure their UC sessions remain at an optimum level. “Congratulations to Nectar for being honored with a      Communications Solutions Product of the Year Award ,” said Rich      Tehrani, CEO, TMC. “Nectar’s Ear-to-Ear diagnostics is truly an      innovative product and is amongst the best communications      products and services available in 2018. I look forward to continued      excellence from Nectar in 2018 and beyond.”
“We are constantly evolving our solutions and partner programs to      deliver the tools needed to address modern communications service needs. Our e2e diagnostics is the latest evolution in that effort, and we are      thrilled to continue to receive this type of recognition for our      commitment to innovation,” said Tom Tuttle, SVP Strategic Global      Alliances and Enterprises at Nectar. “We look forward to helping our      partners, service providers and enterprise customers maintain the      highest quality of voice services and optimum UC user experience.”
The TMC Communications Solutions Products of the Year Award recognizes      hardware, software, add-ons, peripherals and services that are geared      toward telecom, IP communications, call center, CRM service provider      offerings, developer services, reselling and networking plus wireless      services. About Nectar Services Corp. Nectar, a global market leader in      providing the most comprehensive monitoring and diagnostics software      solution for Unified Communication services enables IT and operation      organizations to proactively ensure the end-user experience. Our      flagship offering, the Unified Communications Management Platform      (UCMP), which improves visibility and service delivery across integrated      voice, video and data application solutions by providing unique and      critical performance information. Nectar provides monitoring and      diagnostics for millions of enterprise endpoints to over 2,100      enterprises in over 86 countries—including some of the largest global      banking, search engine, service provider, healthcare and manufacturing      organizations in the world. Contacts

Nectar’s Ear-to-Ear Diagnostic Solution Gains Another Award Win

Nectar’s ear-to-ear diagnostic solution and flagship partner program      garner industry’s attention
July 17, 2018 10:00 AM Eastern Daylight Time
JERICHO, N.Y.--( BUSINESS WIRE )-- Nectar      Services Corp. , the leader in the development and deployment of      proactive network monitoring and performance management software for the      Unified Communications (UC) industry, today announced continued      recognition for innovation in its solutions and partner programs. The      company’s ear-to-ear      (e2e) diagnostic solution won a Network Products Guide IT World      Award and a ChannelVision Visionary Spotlight Award. Nectar was also      recognized by CRN’s Network Connectivity Partner Program Guide for its      flagship partner program. Nectar’s e2e diagnostic solution is an industry first, providing      Bluetooth connection quality in the full context of the network and      session health. This innovative solution allows UC support engineers to      diagnose call quality issues more quickly, improve UC health and      optimize the end-user experience. The solution won both the      ChannelVision and Network Products Guide awards for demonstrating      innovation in the UC market. “Nectar exemplifies innovation, future-thinking and creativity in      communications,” said Berge Kaprelian, president of Beka Business Media. “We are excited to showcase Nectar as a top innovator and industry      visionary in the channel and communications space.”
Nectar’s partner program has also long been regarded as one of the best      and most innovative in the industry, landing it in the CRN Network      Connectivity Partner Program Guide for the second year in a row. Nectar’s partner program support includes: comprehensive online      training, advanced certification program, software/service technical      support, brandable marketing materials and lead generation programs. “Nectar’s e2e diagnostic solution and partner program are just a couple      of examples of our ardent push for continued innovation across all of      our platforms,” said Ken Archer, chief revenue officer at Nectar. “We      are honored that the industry has taken notice of our recent innovations      and our work does not stop here. We continue to think creatively about      how we can help our partners and customers better navigate the complex      UC environment, strengthen revenue streams by lowering total cost of      ownership and improve end-user experiences.”
About Nectar Services Corp. Nectar, a global market leader in      providing the most comprehensive monitoring and diagnostics software      solution for Unified Communication services enables IT and operation      organizations to proactively ensure the end-user experience. Our      flagship offering, the Unified Communications Management Platform      (UCMP), which improves visibility and service delivery across integrated      voice, video and data application solutions by providing unique and      critical performance information. Nectar provides monitoring and      diagnostics for millions of enterprise endpoints to over 2,100      enterprises in over 86 countries—including some of the largest global      banking, search engine, service provider, healthcare and manufacturing      organizations in the world.

Nectar’s Innovative Products and Partner Programs Honored with Multiple Awards

UC Network Solutions Provider Simplifies UC Implementation, Monitoring and Management for Partners and Their Enterprise Clients
FARMINGDALE, NY--(Marketwired - Nov 16, 2015) -  ( Click to Tweet this news ) Nectar Services Corp ., a leader in the development and deployment of proactive network monitoring and management software for the Unified Communications (UC) industry, has been named one of the IT industry's leading tech innovators by CRN ®. The 2015 CRN Tech Innovator Awards recognizes standout companies that have brought to market hardware, software or services which have substantially impacted the industry. In compiling the Tech Innovator list, a panel of CRN editors evaluated 200 products across 19 categories based on a number of factors, including technical advances, unique features and ability to empower solution providers to solve end-users' IT challenges. Nectar's Unified Communications Management Platform (UCMP) took top honors in the Networking for Voice, Data, and Unified Communications category. "There are a host of moving pieces when it comes to providing managed services for a UC environment including network health analyses, implementation, monitoring and management," said John Dusek, UC Practice Director at Emergent Networks . "With Nectar, we are able to ensure that every element of our customer's UC network has the end-to-end visibility that enables us to pinpoint any issue, anywhere in the network in real-time. Nectar's UCMP has allowed us to offer our customers a proactive approach to UC network management. "
Nectar provides advanced UC software solutions that offer the best in comprehensive monitoring, management, and diagnostics to enhance application performance and end-to-end visibility across the UC network. Nectar is a qualified Microsoft IT Pro Tools Partner under the Skype for Business Program, a Microsoft Depth Partner under the Microsoft Software Defined Networking (SDN) API program and a Microsoft Gold Partner. Nectar's UCMP solution integrates with the Microsoft SDN API and when combined with the unique capabilities of Nectar's UC Diagnostics (UCD) module provides managed service providers and enterprises unprecedented insight and visibility for Skype for Business performance. In addition to rapid issue identification, isolation and resolution, Nectar is able to provide enhanced reporting and trending across the Skype for Business ecosystem. "Aside from ensuring that the proper foundation is in place to support a UC network, having the ability to diagnose, perform root-cause analysis and remediation of the underlying issues are integral elements to successfully maintaining a UC environment," said David Giangano, CEO of Nectar. "UCMP allows our partners to offer best-in-class Skype for Business support to their customers and we are excited to receive this recognition from CRN for our solution. "
"In this rapidly evolving tech marketplace, it's critical that vendors are bringing products to the channel that help solution providers quickly deliver value to their customers," said Robert Falter, CEO of The Channel Company. "The products chosen for this year's Tech Innovator Awards are solving difficult IT problems, reducing complexity or otherwise contributing to the growth of enterprises worldwide. "
The annual Tech Innovator Awards are showcased in the December issue of CRN magazine, and the complete list of winners and honorable mentions is available at crn.com/techinnovators . About Nectar Services Corp.
Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP), improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 1,200 enterprises in over 86 countries -- including some of the largest global banking, search engine, service provider, healthcare, and manufacturing organizations in the world. Follow Nectar Services Corp: Twitter , LinkedIn and Facebook
About The Channel Company
The Channel Company, with established brands including CRN®, XChange® Events and IPED®, is the channel community's trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com . Follow The Channel Company: Twitter , LinkedIn and Facebook
The Channel Company, CRN®, XChange® Events and IPED® are registered trademarks of The Channel Company, LLC. All rights reserved. All other brand names, product names, or service names that appear herein are trademarks or service marks of their respective owners. Contact Information

Nectar Recognized for Skype for Business Network Tool With CRN 2015 Tech Innovator Award

UC Network Solutions Provider Simplifies UC Implementation, Monitoring and Management for Partners and Their Enterprise Clients
FARMINGDALE, NY--(Marketwired - Nov 16, 2015) -  ( Click to Tweet this news ) Nectar Services Corp ., a leader in the development and deployment of proactive network monitoring and management software for the Unified Communications (UC) industry, has been named one of the IT industry's leading tech innovators by CRN ®. The 2015 CRN Tech Innovator Awards recognizes standout companies that have brought to market hardware, software or services which have substantially impacted the industry. In compiling the Tech Innovator list, a panel of CRN editors evaluated 200 products across 19 categories based on a number of factors, including technical advances, unique features and ability to empower solution providers to solve end-users' IT challenges. Nectar's Unified Communications Management Platform (UCMP) took top honors in the Networking for Voice, Data, and Unified Communications category. "There are a host of moving pieces when it comes to providing managed services for a UC environment including network health analyses, implementation, monitoring and management," said John Dusek, UC Practice Director at Emergent Networks . "With Nectar, we are able to ensure that every element of our customer's UC network has the end-to-end visibility that enables us to pinpoint any issue, anywhere in the network in real-time. Nectar's UCMP has allowed us to offer our customers a proactive approach to UC network management. "
Nectar provides advanced UC software solutions that offer the best in comprehensive monitoring, management, and diagnostics to enhance application performance and end-to-end visibility across the UC network. Nectar is a qualified Microsoft IT Pro Tools Partner under the Skype for Business Program, a Microsoft Depth Partner under the Microsoft Software Defined Networking (SDN) API program and a Microsoft Gold Partner. Nectar's UCMP solution integrates with the Microsoft SDN API and when combined with the unique capabilities of Nectar's UC Diagnostics (UCD) module provides managed service providers and enterprises unprecedented insight and visibility for Skype for Business performance. In addition to rapid issue identification, isolation and resolution, Nectar is able to provide enhanced reporting and trending across the Skype for Business ecosystem. "Aside from ensuring that the proper foundation is in place to support a UC network, having the ability to diagnose, perform root-cause analysis and remediation of the underlying issues are integral elements to successfully maintaining a UC environment," said David Giangano, CEO of Nectar. "UCMP allows our partners to offer best-in-class Skype for Business support to their customers and we are excited to receive this recognition from CRN for our solution. "
"In this rapidly evolving tech marketplace, it's critical that vendors are bringing products to the channel that help solution providers quickly deliver value to their customers," said Robert Fa LTE r, CEO of The Channel Company. "The products chosen for this year's Tech Innovator Awards are solving difficult IT problems, reducing complexity or otherwise contributing to the growth of enterprises worldwide. "
The annual Tech Innovator Awards are showcased in the December issue of CRN magazine, and the complete list of winners and honorable mentions is available at crn.com/techinnovators . About Nectar Services Corp.
Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP), improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 1,200 enterprises in over 86 countries -- including some of the largest global banking, search engine, service provider, healthcare, and manufacturing organizations in the world. Follow Nectar Services Corp: Twitter , LinkedIn and Facebook
About The Channel Company
The Channel Company, with established brands including CRN®, XChange® Events and IPED®, is the channel community's trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com . Follow The Channel Company: Twitter , LinkedIn and Facebook
The Channel Company, CRN®, XChange® Events and IPED® are registered trademarks of The Channel Company, LLC. All rights reserved. All other brand names, product names, or service names that appear herein are trademarks or service marks of their respective owners. Source: Marketwired - All

Sainsbury's (LON: SBRY) is a conglomerate serving retail consumer products. It operates over a thousand supermarkets and convenience stores. Its services include grocery items, food-to-order, bank, energy, and more. The company was founded in 1973 and is based in London, U.K.

Sainsbury's

You will need to decide which Nectar partner you wish to redeem your Summer Rewards Voucher at the time of exchange and some exclusions to locations and products may apply .

Nectar Summer Rewards: boost points with Pizza Express and Vue vouchers

Skype is a global peer-to-peer Internet communications service. BVP's Rob Stavis led the company's first instutitional round in 2003.

Skype

The Via Group, founded in 1990, bridges the gap between telephony and computing to deliver real-time messaging, unified messaging, voice, and conferencing to the desktop environment.

The Via Group

Continuant is a Managed Services Provider Specializing in Cloud, Voice Systems, and UC Maintenance and Support.

Continuant

TradingScreen is a provider of ASP-delivered multi-asset, multi-broker trading solutions for the buyside and sellside.

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