New technology enables convenient, around-the-clock dining experiences without staffing strain. While hotel room night revenue in 2022 is projected to reach $168.4 billion, within one percent of 2019’s pre-pandemic levels, continued staffing shortages are expected to contribute to slower recovery of revenue from food and beverage and other services, according to  The American Hotel & Lodging Association 2022 State of the Hotel Industry Report . To accelerate food and beverage revenue recovery, properties such as Morongo Casino Resort and Spa are turning to innovative technology that enables guest self-service dining reservations and payment around-the-clock every day to stimulate increased revenue through additional availability and frictionless service. Agilysys self-service kiosk technology  now enables Morongo’s latest all-you-can-eat dining concept  The Marketplace by Fabio Viviani . For one price, guests can enjoy unlimited dining selections conceived by the celebrity chef and presented at seven stations that represent offerings from different areas of the world. Using kiosks  located directly in front of the restaurant, guests schedule and pay for dining by the day, time, and guest count of their choice. Earned points, complimentary gifts and other offers can be redeemed at the kiosk and deducted from the dining cost. When the reserved table is available, the guest receives a text alert and checks in with the restaurant host. Agilysys  enables data from The Marketplace by Fabio Vivani dining experience to be integrated with Morongo’s  end-to-end food-and-beverage systems  as well as overall room, casino, and  property systems  to provide guest spend analysis and understanding. The system has improved the all-you-can-eat dining experience by empowering guests to self-select and reserve dining days and times rather than waiting in line for availability and by processing payment at the time of the reservation, eliminating checkout wait times. Morongo has seen an immediate increase in all-you-can-eat food and beverage revenue and has been able to focus employees on other areas where they are needed. "At Morongo, the guest experience is paramount, and we value the important role technology plays in continuously innovating and improving that experience,” said Richard St. Jean, chief operating officer for Morongo Casino Resort & Spa. “As a trusted Morongo partner for a number of years and the proven provider of the integrated point-of-sale and property management technology already throughout our resort, the decision to work with Agilysys to develop the POS technology at The Marketplace was an obvious one.”
When developing The Marketplace concept, the Morongo technology team chose to implement solutions that enable convenient guest experiences while also freeing time for employees to provide enhanced world-class guest service. “We’ve been thrilled to welcome thousands of guests – both new and familiar – to The Marketplace since its opening,” added St. Jean. “Our self-service POS/seating system has enabled them to spend less time in line and more time enjoying the resort the way they want, whether that is playing their favorite slots and tables, enjoying a live band, or sipping cocktails with friends. Further, the eased line management affords our Marketplace hosts the opportunity to deliver a more personalized level of service to our diners.”

Morongo Casino Resort and Spa Gains Immediate Revenue Boost and Speeds Guest Service by Deploying Agilysys Self-Service Kiosk Software in The Marketplace by Fabio Vivani

09/27/2022 | 04:16pm EDT
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-- New technology enables convenient, around-the-clock dining experiences without staffing strain --
While hotel room night revenue in 2022 is projected to reach $168.4 billion, within one percent of 2019’s pre-pandemic levels, continued staffing shortages are expected to contribute to slower recovery of revenue from food and beverage and other services, according to The American Hotel & Lodging Association 2022 State of the Hotel Industry Report . To accelerate food and beverage revenue recovery, properties such as Morongo Casino Resort and Spa are turning to innovative technology that enables guest self-service dining reservations and payment around-the-clock every day to stimulate increased revenue through additional availability and frictionless service. Agilysys self-service kiosk technology now enables Morongo’s latest all-you-can-eat dining concept The Marketplace by Fabio Viviani . For one price, guests can enjoy unlimited dining selections conceived by the celebrity chef and presented at seven stations that represent offerings from different areas of the world. Using kiosks located directly in front of the restaurant, guests schedule and pay for the dining by day, time, and guest count of their choice. Earned points, complimentary gifts and other offers can be redeemed at the kiosk and deducted from the dining cost. When the reserved table is available, the guest receives a text alert and checks in with the restaurant host. Agilysys enables data from The Marketplace by Fabio Vivani dining experience to be integrated with Morongo’s end-to-end food-and-beverage systems as well as overall room, casino, and property systems to provide guest spend analysis and understanding. The system has improved the all-you-can-eat dining experience by empowering guests to self-select and reserve dining days and times rather than waiting in line for availability and by processing payment at the time of the reservation, eliminating checkout wait times. Morongo has seen an immediate increase in all-you-can-eat food and beverage revenue and has been able to focus employees on other areas where they are needed. "At Morongo, the guest experience is paramount, and we value the important role technology plays in continuously innovating and improving that experience,” said Richard St. Jean, chief operating officer for Morongo Casino Resort & Spa. “As a trusted Morongo partner for a number of years and the proven provider of the integrated point-of-sale and property management technology already throughout our resort, the decision to work with Agilysys to develop the POS technology at The Marketplace was an obvious one.”
When developing The Marketplace concept, the Morongo technology team chose to implement solutions that enable convenient guest experiences while also freeing time for employees to provide enhanced world class guest service. “We’ve been thrilled to welcome thousands of guests – both new and familiar – to The Marketplace since its opening,” added St. Jean. “Our self-service POS/seating system has enabled them to spend less time in line and more time enjoying the resort the way they want, whether that is playing their favorite slots and tables, enjoying a live band, or sipping cocktails with friends. Further, the eased line management affords our Marketplace hosts the opportunity to deliver a more personalized level of service to our diners.”
“We are excited to be part of the Morongo success story,” said Jeba Kingsley, vice president professional services of Agilysys. “Morongo has seen an immediate boost in revenue as guests are spending less time waiting in lines and more time enjoying all that the property has to offer. By adding our self-service kiosk technology to our other property management and point-of-sale solutions on property, we have been able to help Morongo improve employee experiences to help retain the best employees, and in turn, elevate guest experiences to capture more revenue.”
Morongo uses Agilysys solutions to optimize experiences across a variety of guest options, including: a hotel with 272 guest rooms, 32 suites and six casitas; a world-renowned casino with 195,000 square feet of gaming; a 24-hour fitness center; a luxury spa; nine restaurant concepts ranging from fine dining to quick service; and poolside plus 24-hour food and beverage service. The complex also includes the Morongo Travel Center, a gas station and convenience center with 32 fuel pumps, EV charging options and eight Tesla Superchargers, a car wash, dog park, and a 100-slot machine gaming area of its own. Located near Palm Springs on the Morongo Indian Reservation, what began as a small bingo hall in 1983 has grown into one of the most established and successful Native American casinos in the state of California. The present Morongo Casino Resort and Spa opened in 2004 and is one of the largest tribal gaming facilities in the United States. About the Morongo Casino Resort & Spa
The AAA Four-Diamond Morongo Casino Resort & Spa is located along the 10 Freeway near Palm Springs, California. Owned and operated by the Morongo Band of Mission Indians, the Morongo Casino Resort & Spa offers the hottest slots and an array of table and high-limit gaming at one of the largest tribal gaming centers in the United States. The towering 27-story resort features six top-rated restaurants, a stunning swimming pool with private cabanas, a world-class spa, legendary live entertainment and, nearby, the 36-hole championship Morongo Golf Club at Tukwet Canyon. For more information, please visit morongocasinoresort.com . About Agilysys
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable in order to delight guests, retain staff and grow margins. Customers around the world include: branded and independent hotels, multi-amenity resort properties, casinos, property/hotel/resort management companies, cruise lines, corporate dining providers, higher education campus dining providers, food service management companies, hospitals, lifestyle communities, senior living facilities, stadiums, and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point of sale (POS) and inventory and procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. www.Agilysys.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20220927005875/en/
© Business Wire 2022

-- New technology enables convenient, around-the-clock dining experiences without staffing strain --
September 27, 2022 04:15 PM Eastern Daylight Time
ALPHARETTA, Ga.--( BUSINESS WIRE )--While hotel room night revenue in 2022 is projected to reach $168.4 billion, within one percent of 2019’s pre-pandemic levels, continued staffing shortages are expected to contribute to slower recovery of revenue from food and beverage and other services, according to The American Hotel & Lodging Association 2022 State of the Hotel Industry Report . To accelerate food and beverage revenue recovery, properties such as Morongo Casino Resort and Spa are turning to innovative technology that enables guest self-service dining reservations and payment around-the-clock every day to stimulate increased revenue through additional availability and frictionless service. Agilysys self-service kiosk technology now enables Morongo’s latest all-you-can-eat dining concept The Marketplace by Fabio Viviani . For one price, guests can enjoy unlimited dining selections conceived by the celebrity chef and presented at seven stations that represent offerings from different areas of the world. Using kiosks located directly in front of the restaurant, guests schedule and pay for the dining by day, time, and guest count of their choice. Earned points, complimentary gifts and other offers can be redeemed at the kiosk and deducted from the dining cost. When the reserved table is available, the guest receives a text alert and checks in with the restaurant host. Agilysys enables data from The Marketplace by Fabio Vivani dining experience to be integrated with Morongo’s end-to-end food-and-beverage systems as well as overall room, casino, and property systems to provide guest spend analysis and understanding. The system has improved the all-you-can-eat dining experience by empowering guests to self-select and reserve dining days and times rather than waiting in line for availability and by processing payment at the time of the reservation, eliminating checkout wait times. Morongo has seen an immediate increase in all-you-can-eat food and beverage revenue and has been able to focus employees on other areas where they are needed. "At Morongo, the guest experience is paramount, and we value the important role technology plays in continuously innovating and improving that experience,” said Richard St. Jean, chief operating officer for Morongo Casino Resort & Spa. “As a trusted Morongo partner for a number of years and the proven provider of the integrated point-of-sale and property management technology already throughout our resort, the decision to work with Agilysys to develop the POS technology at The Marketplace was an obvious one.”
When developing The Marketplace concept, the Morongo technology team chose to implement solutions that enable convenient guest experiences while also freeing time for employees to provide enhanced world class guest service. “We’ve been thrilled to welcome thousands of guests – both new and familiar – to The Marketplace since its opening,” added St. Jean. “Our self-service POS/seating system has enabled them to spend less time in line and more time enjoying the resort the way they want, whether that is playing their favorite slots and tables, enjoying a live band, or sipping cocktails with friends. Further, the eased line management affords our Marketplace hosts the opportunity to deliver a more personalized level of service to our diners.”

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Two inspired model homes set to debut at Seasons at The Fairways! BEAUMONT, Calif., Aug. 26, 2022 /PRNewswire/ -- Richmond American Homes of California, a subsidiary of M.D.C. Holdings, Inc. (NYSE: MDC ), is excited to announce the grand opening of Seasons at The Fairways ( RichmondAmerican.com/SeasonsAtTheFairways ) in Beaumont. This exceptional master-planned community showcases an impressive array of two-story floor plans from the builder's sought-after Seasons™ Collection—designed to put homeownership within reach for a variety of buyers. Seasons at The Fairways will debut two beautiful new model homes on Saturday, August 27. Model home tours
The Ammolite is one of two model homes at Richmond American’s new Seasons at The Fairways neighborhood in Beaumont, California. Seasons at The Fairways offers the resort-style amenities today's homebuyers are seeking, including a community clubhouse, pools, parks, playgrounds, walking trails, sports facilities and a golf course. Model homes will open for tours at this must-see masterplan on Saturday, August 27, from 10 a.m. to 6 p.m.
More about this community:
Three two-story floor plans with open layouts and designer details
3 to 6 bedrooms, approx. 2,370 to 3,040 sq. ft.
Close proximity to Perris Reservoir, San Bernardino National Forest, San Jacinto Wildlife Area, Morongo Casino Resort & Spa and the Cabazon Outlets
Those who choose to build a new home from the ground up at Seasons at The Fairways will have the opportunity to work with professional design consultants at the builder's Home Gallery™ to select colors, textures, finishes and fixtures for their new living spaces—a complimentary service! Seasons at The Fairways is located at 35514 Roxy Road in Beaumont. For more information, or to RSVP for a model home tour, call 951.845.4017 or visit RichmondAmerican.com. About M.D.C. Holdings, Inc.
Operating under the name Richmond American Homes , MDC's homebuilding subsidiaries have built more than 230,000 homes since 1977. Among the nation's largest homebuilders, MDC's subsidiary companies have operations in Arizona, California, Colorado, Florida, Idaho, Maryland, Nevada, New Mexico, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia and Washington. Mortgage lending, plus insurance and title services are offered by the following MDC subsidiaries, respectively: HomeAmerican Mortgage Corporation, American Home Insurance Agency, Inc. and American Home Title and Escrow Company. M.D.C. Holdings, Inc. is traded on the New York Stock Exchange under the symbol "MDC." For more information, visit MDCHoldings.com. SOURCE M.D.C. Holdings, Inc.

Richmond American Opens New Community in Beaumont

Interactive voice-first solution supplies guests a more convenient and memorable stay, while enabling the hotel to serve its guests more efficiently and consistently. Source: Volara
CABAZON, CA — May 10th, 2022 — As Morongo Casino Resort & Spa - an oasis in the desert just 90 minutes’ drive from Los Angeles - welcomes record numbers of guests to its four-star resort experience, , Volara is there supporting the contactless, convenient and brand consistent journey from check-in to check-out. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to a Google Nest Hub powered by Volara to get whatever they need with minimal staff interaction. Volara ’s integration with the Amadeus Service Optimization Solution extends the contactless guest experience with item and service requests being seamlessly routed to the appropriate department for fulfillment of each command. Whether guests request an item (“bring a bottle of champagne”), a service (“turndown my room”), or recommendations (“where can I go for dinner”), the highly secure voice technology streamlines all guest communication and gives visitors a way to connect virtually to those who will make their stays exceptional. Volara’s integration with Sonifi Solutions brings voice control to the guestroom television viewing experience. No longer will guests need to find and touch the remote control or scroll through channels seeking their favorite show. Now they can say things like “turn on the TV” or “tune to ESPN” or “open the guide” and their television will respond appropriately. “The Morongo Casino Resort & Spa is always looking to strengthen our guest experience and our partnership with Volara will help us do just that, said Richard St. Jean, Morongo’s Chief Operating Officer. “As our guests have become increasingly comfortable using smart speaker technology at home, we knew that adding Volara devices to our rooms would bring the same type of voice-on-command experience and convenience to Morongo. This enables guests to seamlessly connect with our staff, access our entertainment options or receive instantaneous answers to questions about our amenities and services without ever having to pick up a device.”
“Questions we receive all the time such as ‘Where is the award-winning Cielo restaurant located?,’ and ‘How do I join the rewards program?’ – can now be answered conveniently and consistently, which frees up our staff to focus on providing the exceptional guest service that makes Morongo unique,” St. Jean said. Volara supplies platform agnostic voice-based conversation-management software and a secure integrations hub for existing hospitality technologies. Its software turns the major natural language processing platforms into a business tool that drives more efficient customer service, influences guests’ behavior, improves net promoter scores and helps hospitality providers understand travelers better. Volara’s software is enabling the hotel to manage conversations with its guests in real-time. Its secure integrations hub, which now includes 40+ hotel technologies, is enabling guests’ requests to prompt specific actions – whether routing a task to hotel staff, turning off the lights, or putting on the air conditioning. Volara’s software also enables added layers of security to ensure that guests’ privacy is protected, and proprietary hotel data is secure. Volara is the only provider of voice-based solutions to the hospitality industry that has the Alexa for Business Service Delivery Designation from Amazon, is a launch partner of Alexa for Hospitality and Google for Hotels and is an authorized solution provider for the Google Assistant Interpreter Mode. “Well before the pandemic, hotels were embracing voice technology as a means of engaging guests,” said David Berger, Volara CEO. “Today, with contactless service becoming the norm and staffing shortages an ongoing challenge, hoteliers have had little choice but to meet the needs of their guests with little to no personal interaction. Guests who are constantly asking Siri or Google or Alexa questions while at home, now expect to have an even better more tailored on-command experience while in their guest room. “As a technology-forward destination, Morongo Casino Resort and Spa is anticipating its guests’ needs and doing everything possible today to elevate the touchless travel experience of tomorrow, starting with secure and convenient voice-based guest service,” he added. “Morongo is ready, willing, and able to greet guests and keep them engaged in a way that only Volara can. We are delighted to add this leading resort to our client portfolio, and we look forward to working with them to continuously innovate and evolve their voice-first guest experiences.”
For further information and to learn more about the Volara voice-based solution, visit www.volara.io . About Morongo Casino Resort and Spa
The AAA-Four Diamond Morongo Casino Resort & Spa is located along the 10 Freeway near Palm Springs, Calif. Owned and operated by the Morongo Band of Mission Indians, the Morongo Casino Resort & Spa offers the hottest slots and an array of table and high-limit gaming at one of the largest tribal gaming centers in the United States. The towering 27-story resort features top-rated restaurants, a stunning swimming pool with private cabanas, a world-class spa, legendary live entertainment and, nearby, the 36-hole championship Morongo Golf Club at Tukwet Canyon. For more information, visit morongocasinoresort.com. About Volara
Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality, Google for Hotels, and the Google Assistants interpreter mode. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high use rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over 10 million people have used voiced-based solutions powered by Volara. Volara is a Uniguest product and part of its Digital Engagement Platform for the multiple end markets. To learn more about Volara, visit https://volara.io/ or to find out more about Uniguest visit www.uniguest.com/ .

Morongo Casino Resort & Spa Adds Volara-Powered Google Nest Hub Solution to Every Guest Room

Konami Gaming provides slot machines and gaming enterprise management systems for the global gaming market, as well as designs, produces, and sells imaginative products, such as fortune cup, beat square, and concerto collection, as well as casino management system. It is based in Las Vegas, Nevada.

Konami Gaming

Las Vegas, NV — October 14, 2019.
Morongo Selects Konami’s SYNKROS to Power Enterprise-wide Casino Systems Technology.

Konami Holdings (TYO: 9766) is a digital entertainment company that produces mobile games, computer and video games, and cards. The company also engages in the amusement, gaming & systems, and sports businesses.

Konami Holdings

Morongo Casino Resort & Spa is a luxury resort and casino near Palm Springs. Morongo Casino Resort & Spa offers Las Vegas-style gaming alongside upscale accommodations with dining and nightlife options. It is located in Cabazon, California.

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