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INTERNET | Internet Software & Services / Business Intelligence, Analytics & Performance Mgmt
medallia.com

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Founded Year

2001

Stage

Acquired | Acquired

Total Raised

$325M

Valuation

$0000 

Revenue

$0000 

About Medallia

Medallia (NYSE: MDLA) provides customer experience management software that enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real-time, and deliver insights. It offers Net Promoter Score programs; implementation services; and Medallia Ask Now, which enables Medallia clients to add targeted questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results.On October 29, 2021, Medallia was acquired by Thoma Bravo at a valuation of $6.4B.

Medallia Headquarter Location

575 Market St. Suite 1850

San Francisco, California, 94105,

United States

650-321-3000

Latest Medallia News

Outrigger Hospitality Group Invests in the Marriage of Technology and Travel

Dec 2, 2021

Medallia Zingle’s intelligent messaging platform will help Outrigger Hotels and Resorts improve communication, increase efficiency, and deliver the best possible guest experience. share this article 1 min SAN FRANCISCO - Medallia, Inc. , the global leader in customer and employee experience, today announced that Outrigger Hospitality Group selected Medalia Zingle as the intelligent messaging platform of choice for its premier resort destinations in Hawaii. “The marriage of technology and travel has become paramount. Our growth and development strategy incorporates technology for both our guests and hosts as well as front- and back-end operations,” said Monica Salter, Outrigger Hospitality Group vice president of global communications and social responsibility. “This provides an ease in interaction while enhancing the guest experience.” “Outrigger is interested in a seamless, friendly way to share updated protocols and engage directly with our guests. Today’s traveler expects immediate information and is comfortable sending and receiving text messages using their own smartphone. If our guests need to make changes to an itinerary or check the status of a reservation, Zingle puts that information at their fingertips,” added Mike Shaff, vice president operations, Hawaii. “We’ve moved beyond happy-hour flyers to sending relevant property messages and being able to receive questions or requests for anything from fresh towels to late check-out times.” Outrigger team members, called hosts, from across the business play a direct role in the customer experience and need to be able to communicate with guests in the moment. Hosts in the front office, back office, concierge, and other key associates will leverage technology from Zingle to: Engage with guests in their preferred method – SMS text, web chat or popular social messaging apps like WhatsApp – improving speed of service Engage with guests in their own language via language translation, making it easy to communicate with world travelers Gain insights from patterns in guest request data (like more towels, late check-outs) and anticipating guest needs ahead of time Keep guests informed with real-time updates like mask protocols, inclement weather warnings, changes to amenity hours, and more. Updates have been especially important during the COVID-19 pandemic and beyond as travelers return. “With Zingle’s hospitality partnerships and industry leading innovation, clients like Outrigger Hospitality Group can help provide every guest with their best stay ever,” said Ford Blakely, founder, senior vice president and general manager of Medallia Zingle. “From pre-arrival to checkout, and everything in between, Zingle integrates with Outrigger’s property management systems and service optimization tools, allowing the resort staff to leverage their existing data and empowering teams to improve guest engagement and overall staff efficiency.” “At Outrigger, our mission is to be the ‘Premiere Beach Resort Brand in the world,’” said Salter. “We understand that first-class technology with a human touch plays a critical role and Zingle helps us to accomplish this.” Medallia Zingle is the intelligent guest messaging platform that has helped raise NPS scores and RevPAR for numerous hospitality groups around the world. For more information on how Zingle helps the hospitality industry serve guests faster and with a personal touch, visit: https://www.zingle.com/hospitality-text-messaging/ . About Outrigger Hotels and Resorts For more than 70 years, Outrigger Hotels and Resorts has charted a journey of discovery – expanding from Hawaii to premier resort destinations including Fiji, Mauritius and Thailand. The privately held hospitality company invites guests to ‘Escape Ordinary’ with authentic Signature Experiences and the Outrigger DISCOVERY loyalty program . Outrigger’s multi-branded portfolio includes Outrigger® Resorts, OHANA Hotels by Outrigger®, Hawaii Vacation Condos by Outrigger®, Kapalua Villas Maui and Honua Kai Resort & Spa Maui while also managing select properties from top international hotel brands including Embassy Suites®, Best Western® and Hilton Grand Vacations®. Find out more at Outrigger.com or visit @OutriggerResorts on Facebook , Instagram and Twitter . About Medallia Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company"s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com . © 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia"s products are trademarks of Medallia. All other trademarks are the property of their respective owners. Contact

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Research containing Medallia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Medallia in 3 CB Insights research briefs, most recently on Sep 30, 2021.

Expert Collections containing Medallia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Medallia is included in 5 Expert Collections, including Travel Technology (Travel Tech).

T

Travel Technology (Travel Tech)

347 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.

T

Tech IPO Pipeline

286 items

C

Customer Service Tech

727 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Health

11,293 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

T

Telehealth

2,708 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

Medallia Patents

Medallia has filed 29 patents.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Social networking services
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11/20/2018

11/9/2021

Instant messaging clients, Cryptography, Computer security, Social networking services, Videotelephony

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Instant messaging clients, Cryptography, Computer security, Social networking services, Videotelephony

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Medallia Web Traffic

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