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INTERNET | Internet Software & Services / Business Intelligence, Analytics & Performance Mgmt
medallia.com

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Founded Year

2001

Stage

Acquired | Acquired

Total Raised

$325M

Valuation

$0000 

Revenue

$0000 

About Medallia

Medallia (NYSE: MDLA) provides customer experience management software that enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real-time, and deliver insights. It offers Net Promoter Score programs; implementation services; and Medallia Ask Now, which enables Medallia clients to add targeted questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results.On October 29, 2021, Medallia was acquired by Thoma Bravo at a valuation of $6.4B.

Medallia Headquarter Location

575 Market St. Suite 1850

San Francisco, California, 94105,

United States

650-321-3000

Latest Medallia News

Main Insight Nordics 2021

Nov 24, 2021

Main Insight Nordics 2021 Main Insight Nordics 2021 On Thursday, November 18th, 2021, the second edition of the Main Insight Nordics event took place in the Grand Hôtel in Stockholm. The event was focused on Customer Success Management and how to win with your customer. Previous Next On Thursday, November 18th, 2021, the second edition of the Main Insight Nordics event took place in the Grand Hôtel in Stockholm. The event was focused on Customer Success Management and how to win with your customer. Five speakers from renowned companiesshared their insights on Customer Success Management with around 80 C-levelmanagers and customer success managers from software companies. Wessel Ploegmakers (Partner at Main Capital Partners Nordics) kicked off the event talking about how to work with and measure customer success. He highlighted the different ways CSM departments take shape within companies, and the necessity of tracking KPI’s like churn and Net Promoter Score. One of his key takeaways: “The downside of integrating your CSM in your sales department, is that sales tend to overrule customer success.” Dr. Andreas Jonason (Partner at Simon Kucher) shared nine strategies from establishing a go to market blueprint to gamifying the sales process. One of these strategies which was higlighted: “Build your success strategy: articulate how customer success is created to whom.” Colin Nelson (Chief Consulting Officer at Hype) took a closer look at five key challenges customer success often faces. One of them was: how to mitigate churn? Colin’s tip: “Analyze what puts a client at risk, then focus on issue avoidance. We try to call our clients at least once every six months. Show them we care about their success.”  Marcus Karlsson (Solution Consultant at Medallia) talked about how customer experience helps you win with your customer. “People don’t like surveys. There is a myriad of different signals that your customers are sending out, through chat, review platforms, phone calls. Analyze and share the learnings. From the C-suite to the frontline staff: everyone should be able to see these dashboards and know what they should do to drive customer success.” Marcus Kroghdahl (Senior Customer Success Manager at Workday) closed the event by advising the audience to sell more by not selling. “It is not my job to sell. My job is to make the renewal event a non-event. If a customer success manager sells, it prevents him or her from being the trusted advisor that your customer deserves.” After their presentations, we invited the speakers to partake in an engaging panel discussion, coordinated by our moderator Paulina Modlitba. We would like to thank all the speakers for sharing their success stories and making this a successful Main Insight Nordics Event. You can download the presentation on this page. We are looking forward to next year’s edition. Do you want to know more about Customer Success Management? We have collated the 15 most important steps on setting up your CSM in a whitepaper. You can download it here. Newsletter

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Research containing Medallia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Medallia in 3 CB Insights research briefs, most recently on Sep 30, 2021.

Expert Collections containing Medallia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Medallia is included in 5 Expert Collections, including Travel Technology (Travel Tech).

T

Travel Technology (Travel Tech)

347 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.

T

Tech IPO Pipeline

286 items

C

Customer Service Tech

723 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Health

11,292 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

T

Telehealth

2,708 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

Medallia Patents

Medallia has filed 29 patents.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Social networking services
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11/20/2018

11/9/2021

Instant messaging clients, Cryptography, Computer security, Social networking services, Videotelephony

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Instant messaging clients, Cryptography, Computer security, Social networking services, Videotelephony

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Status

Grant

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Medallia Web Traffic

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Page Views per User (PVPU)
Page Views per Million (PVPM)
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