Search company, investor...
Medallia company logo

Medallia

medallia.com

Founded Year

2001

Stage

Corporate Minority | Alive

Total Raised

$325M

Revenue

$0000 

About Medallia

Medallia provides customer experience management software that enables companies to capture customer feedback and deliver insights. It offers Net Promoter Score programs, implementation services, and Medallia Ask Now, which enables Medallia clients to add questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results. The company offers customer experience, employee experience, and digital solutions. It also delivers specific products like Checkmarket, Medallia Go, Benchmarking & Panel Insights and more. The company was founded in 2001 and is based in San Francisco, California. In October 2021, Medallia was acquired by Thoma Bravo.4B.

Headquarters Location

6220 Stoneridge Mall Rd Floor 2

Pleasanton, California, 94588,

United States

650-321-3000

Missing: Medallia's Product Demo & Case Studies

Promote your product offering to tech buyers.

Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.

ESPs containing Medallia

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market track and analyze online shopper behavior — including which products and features engage customers the most — and also provide optimization services and recommendations.

Medallia named as Leader among 8 other companies, including Bloomreach, Mixpanel, and Salesfire.

Missing: Medallia's Product & Differentiators

Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).

Research containing Medallia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Medallia in 3 CB Insights research briefs, most recently on Oct 13, 2022.

Expert Collections containing Medallia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Medallia is included in 6 Expert Collections, including Travel Technology (Travel Tech).

T

Travel Technology (Travel Tech)

368 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.

T

Tech IPO Pipeline

286 items

M

Market Research & Consumer Insights

680 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

C

Customer Service Tech

987 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Health

13,118 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

T

Telehealth

2,854 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

Medallia Patents

Medallia has filed 1 patent.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Social networking services
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/2/2020

7/26/2022

Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence

Grant

Application Date

12/2/2020

Grant Date

7/26/2022

Title

Related Topics

Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence

Status

Grant

Latest Medallia News

Growth of Customer Experience and Digital Experience Platforms

Nov 23, 2022

On Nov 23, 2022 Offering an exceptional customer experience on digital channels is no longer a nice-to-have element for businesses. Today, every customer demands personalized results and solutions, which is the soul of every good experience. And personalization takes a lot of data. There are countless customer experience management software available out there that can help you harness data. We have picked the choicest options from the crowd, so you can make the right decision. Let’s start by fleshing out the concept of digital customer experience. Digital Customer Experience: What’s that? Customer experience on a digital platform implies all interactions that a client has with the enterprise through the website, mobile, email, social media, IoT & wearable gadgets, physical locations, and call centers. The objective here is to offer rich and unique experiences by refining the interaction and focusing on the client’s perception of the experience you gave them. As per a report by PWC, 86% of the total customers who believe they got a good experience will pay more. On the other hand, poor customer service can encourage 58% of the customers to switch over to other companies. At the same time, Salesforce research indicates that about 93% of customers possibly make repeat purchases with companies that offer rich and fantastic customer experience. These stats and figures are enough to reiterate the significance of customer experience management. How Do Customer Experience Management Tools Help? The best and most effective digital customer management tools offer consistent and proper engagement and experience to customers throughout the customer lifecycle. Key capabilities of customer management platforms are: Provide end-to-end customer engagement Interacting with each customer at a time and via a device that’s appropriate for them. Identifying dissatisfied or passive customers and helping the creation of effective campaigns to enhance their value to the company. Handling and storing information in any format to provide rich and interactive experiences to customers. Offer personalized experiences based on purchase history, customer behaviors, location, and many other factors. Offer context-driven customer experiences based on how they interact with the digital touchpoints of your platform. Key Customer Experience Management Solutions To Consider Now, let’s walk you through the list of top customer experience management solutions that can take your game to the next level. Dive in, pronto! Medallia This is an AI-powered customer experience management platform for the cloud that deploys text analytics to assist agents in understanding the sentiment and underlying drivers of satisfaction and uncover themes across unstructured data. This award-winning SaaS solution comes with the most extensive capabilities for gaining feedback and getting signals wherever the customer is engaged in interactions such as email, in-app, digital, social, etc. Medallia Experience Cloud promises and delivers help to organizations so they can know what their customer wants by offering real-time insights across the company. Some of the key features include: API

Medallia Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Medallia Rank

Medallia Frequently Asked Questions (FAQ)

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Where is Medallia's headquarters?

    Medallia's headquarters is located at 6220 Stoneridge Mall Rd, Pleasanton.

  • What is Medallia's latest funding round?

    Medallia's latest funding round is Corporate Minority.

  • How much did Medallia raise?

    Medallia raised a total of $325M.

  • Who are the investors of Medallia?

    Investors of Medallia include Mubadala Investment Company, Thoma Bravo, Sequoia Capital, Wasatch Advisors and RGM Capital.

  • Who are Medallia's competitors?

    Competitors of Medallia include Alida, Spiral, Worthix, SurveyMonkey, Pisano, Swell CX, ReviewTrackers, Eats For You, BirdEye, Attest and 47 more.

Compare Medallia to Competitors

InMoment Logo
InMoment

InMoment is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on the customer base and the effectiveness of customer service. It was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.

Chattermill Logo
Chattermill

Chattermill uses AI to help large organizations understand and improve how they interact with their consumers. Chattermill analyses customer feedback at scale and automatically identifies specific recommendations for how their clients can continuously deliver better services and products to their customers.

zenloop Logo
zenloop

zenloop develops a SaaS solution for feedback management.

Wonderflow Logo
Wonderflow

Wonderflow provides an advanced consumer feedback analysis platform that allows brands to analyze what customers say in product reviews. Teams can browse and filter results and group products by price, brand, category, country etc.

Worthix Logo
Worthix

Worthix provides a platform to help businesses pinpoint the cause behind customer motivations and decisions. The platform provides cognitive dialogue technology to measure customer decisions to understand the company's worth and keep its value propositions updated. Worthix was founded in 2015 and is based in San Francisco, California.

BirdEye Logo
BirdEye

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.