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Medallia

medallia.com

Founded Year

2001

Stage

Corporate Minority | Alive

Total Raised

$325M

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+20 points in the past 30 days

About Medallia

Medallia provides customer experience management software that enables companies to capture customer feedback and deliver insights. It offers Net Promoter Score programs, implementation services, and Medallia Ask Now, which enables Medallia clients to add questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results. The company offers customer experience, employee experience, and digital solutions. It also delivers specific products like Checkmarket, Medallia Go, Benchmarking & Panel Insights and more. The company was founded in 2001 and is based in San Francisco, California. In October 2021, Medallia was acquired by Thoma Bravo.4B.

Headquarters Location

6220 Stoneridge Mall Rd Floor 2

Pleasanton, California, 94588,

United States

650-321-3000

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ESPs containing Medallia

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market track and analyze online shopper behavior — including which products and features engage customers the most — and also provide optimization services and recommendations.

Medallia named as Leader among 8 other companies, including Bloomreach, Mixpanel, and Salesfire.

Missing: Medallia's Product & Differentiators

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Research containing Medallia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Medallia in 5 CB Insights research briefs, most recently on Jan 11, 2023.

Expert Collections containing Medallia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Medallia is included in 6 Expert Collections, including Travel Technology (Travel Tech).

T

Travel Technology (Travel Tech)

378 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.

T

Tech IPO Pipeline

286 items

M

Market Research & Consumer Insights

712 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

C

Customer Service Tech

994 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Health

13,119 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

T

Telehealth

2,856 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

Medallia Patents

Medallia has filed 33 patents.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Social networking services
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/2/2020

7/26/2022

Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence

Grant

Application Date

12/2/2020

Grant Date

7/26/2022

Title

Related Topics

Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence

Status

Grant

Latest Medallia News

Groupe Pierre & Vacances Center Parcs setzen bei Customer Experience auf Medallia

Jan 23, 2023

(NYSE: MDLA), einer der weltweit führenden Anbieter für Customer und Employee Experience Managementlösungen, unterstützt ab sofort den europäischen Marktführer im Nahtourismus mit ihren Lösungen rund um das Thema Customer Experience. „Wir freuen uns auf die künftige Partnerschaft mit Medallia, ein wichtiger Schritt in unserer Strategie zur Steigerung der Kundenzufriedenheit", erklärt Laurène Beurdeley, CCO Center Parcs und David Sandier, CCO Pierre & Vacances. „Wir sind davon überzeugt, dass die verstärkte Einbeziehung der Kundenbedürfnisse der Schlüssel zur kontinuierlichen Verbesserung der Zufriedenheit unserer Gäste ist und so das Gesamterlebnis verbessert wird.“ „Wir freuen uns auf die Zusammenarbeit mit Groupe Pierre & Vacances Center Parcs", so Agnieszka May Sadowska, Senior Vice President Europe bei Medallia. „Unternehmen erkennen zunehmend, dass das positive Kundenerlebnis entlang der gesamten Journey ein entscheidender Faktor für den Unternehmenserfolg geworden ist. Um mit den sich wandelnden Marktbedingungen und steigenden Erwartungen Schritt halten zu können, müssen Unternehmen sowohl ihre Kund*innen als auch ihre Mitarbeiter*innen über alle Touchpoints hinweg verstehen und in der Lage sein, schnell zu agieren." Medallia bietet eine umfassende Plattform, die den individuellen Anforderungen von Unternehmen gerecht wird. So sind sie künftig in der Lage, die eigenen Lösungen optimal auf Kundenbedürfnisse abzustimmen und noch besser auf die sich verändernden Marktbedingungen zu reagieren – egal ob vor Ort oder digital, im Contact Center, der HR-Abteilung, in Marketing und Vertrieb, der Produktentwicklung oder der Marktforschung. Über Groupe Pierre & Vacances Center Parcs Die Unternehmensgruppe entwickelt seit 50 Jahren innovative und umweltfreundliche Urlaubs- und Freizeitkonzepte, um die schönsten europäischen Reiseziele am Meer, im Gebirge, auf dem Land und in Städten anzubieten. Die Groupe Pierre et Vacances Center Parcs wurde 1967 gegründet und hat sich als europäischer Marktführer im Nahtourismus etabliert. Mit ihren sich ergänzenden Marken – Pierre & Vacances, Center Parcs, mea und Aparthotels Adagio – betreibt die Gruppe mehr als 43.500 Apartments und Ferienhäuser an 284 Standorten in Europa. Im Geschäftsjahr 2020/2021 verzeichnete die Gruppe einen Umsatz von 1.769 Millionen Euro. Über Medallia Medallia (NYSE: MDLA) ist der Pionier und Marktführer im Bereich Kunden-, Mitarbeiter-, Bürger- und Patientenerfahrung. Die preisgekrönte SaaS-Plattform des Unternehmens, Medallia Experience Cloud, wird zum Experience System of Record, das alle anderen Anwendungen kunden- und mitarbeiterorientiert macht. Die Plattform erfasst Milliarden von Erlebnissignalen über alle Interaktionen hinweg, einschließlich aller Sprach-, Video-, Digital-, IoT-, Social Media- und Corporate Messaging-Tools. Medallia nutzt unternehmenseigene Technologien für künstliche Intelligenz und maschinelles Lernen, um automatisch prädiktive Erkenntnisse zu gewinnen, die leistungsstarke Geschäftsaktionen und -ergebnisse vorantreiben. Medallia-Kunden reduzieren die Kundenabwanderung, verwandeln Kundenverweigerer in Promotoren und Käufer, schaffen sofortige Cross-Sell- und Up-Sell-Möglichkeiten und treiben umsatzwirksame Geschäftsentscheidungen voran, die einen klaren und starken Ertrag aus der Investition liefern. Für weitere Informationen besuchen Sie https://www.medallia.com/ Firmenkontakt und Herausgeber der Meldung: Medallia

Medallia Frequently Asked Questions (FAQ)

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Where is Medallia's headquarters?

    Medallia's headquarters is located at 6220 Stoneridge Mall Rd, Pleasanton.

  • What is Medallia's latest funding round?

    Medallia's latest funding round is Corporate Minority.

  • How much did Medallia raise?

    Medallia raised a total of $325M.

  • Who are the investors of Medallia?

    Investors of Medallia include Mubadala Investment Company, Thoma Bravo, Sequoia Capital, Wasatch Advisors and RGM Capital.

  • Who are Medallia's competitors?

    Competitors of Medallia include Apptentive, Zipline, Chattermill, Alida, Salesfire, Spiral, Worthix, Bloomreach, Pisano, Pimcore and 63 more.

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InMoment

InMoment is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on the customer base and the effectiveness of customer service. It was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.

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zenloop

zenloop develops a SaaS solution for feedback management.

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Chattermill

Chattermill uses AI to help large organizations understand and improve how they interact with their consumers. Chattermill analyzes customer feedback at scale and automatically identifies specific recommendations for how their clients can continuously deliver better services and products to their customers. The company was founded in 2014 and is based in Spitalfields, United Kingdom.

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Worthix

Worthix provides a platform to help businesses pinpoint the cause behind customer motivations and decisions. The platform provides cognitive dialogue technology to measure customer decisions to understand the company's worth and keep its value propositions updated. Worthix was founded in 2015 and is based in San Francisco, California.

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Pisano

Pisano is a customer experience management tool for businesses. It offers automation, ticket management, routing and escalations, reporting dashboard, surveys and interactive flows, Customer Relationship Management (CRM) contact database and analytics, and event tracking. The company was founded in 2016 and is based in Dubai, U.A.E.

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CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

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