Medallia
Founded Year
2001Stage
Corporate Minority | AliveTotal Raised
$325MRevenue
$0000About Medallia
Medallia provides customer experience management software that enables companies to capture customer feedback and deliver insights. It offers Net Promoter Score programs, implementation services, and Medallia Ask Now, which enables Medallia clients to add questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results. The company offers customer experience, employee experience, and digital solutions. It also delivers specific products like Checkmarket, Medallia Go, Benchmarking & Panel Insights and more. The company was founded in 2001 and is based in San Francisco, California. In October 2021, Medallia was acquired by Thoma Bravo.4B.
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ESPs containing Medallia
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Companies in this market track and analyze online shopper behavior — including which products and features engage customers the most — and also provide optimization services and recommendations.
Medallia named as Leader among 8 other companies, including Bloomreach, Mixpanel, and Salesfire.
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Research containing Medallia
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Medallia in 3 CB Insights research briefs, most recently on Oct 13, 2022.
Apr 21, 2022 report
Why consumer & retail leaders are prioritizing customer feedback management
Expert Collections containing Medallia
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Medallia is included in 6 Expert Collections, including Travel Technology (Travel Tech).
Travel Technology (Travel Tech)
368 items
Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.
Tech IPO Pipeline
286 items
Market Research & Consumer Insights
671 items
This collection is comprised of companies technology to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.
Customer Service Tech
987 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Digital Health
13,118 items
Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)
Telehealth
2,854 items
Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.
Medallia Patents
Medallia has filed 1 patent.
The 3 most popular patent topics include:
- Computational linguistics
- Natural language processing
- Social networking services
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
12/2/2020 | 7/26/2022 | Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence | Grant |
Application Date | 12/2/2020 |
|---|---|
Grant Date | 7/26/2022 |
Title | |
Related Topics | Computational linguistics, Natural language processing, Speech recognition, Artificial intelligence applications, Artificial intelligence |
Status | Grant |
Latest Medallia News
Nov 16, 2022
UK & ISRAEL – Data analytics business Pyramid Analytics has appointed Hayley Munro as vice-president of global customer success. In the newly created role, Munro will manage Pyramid’s customer success function globally, with responsibility for the performance and growth of the programme. Based in London, Munro has previously held senior positions at Fico, Medallia and Rosslyn Data Technologies. Pyramid Analytics has offices in Tel Aviv, Amsterdam and the US. The company’s decision intelligence platform combines business analytics and data science, offering organisations self-service access to business insights. Omri Kohl, chief executive officer and co-founder, Pyramid Analytics: “Hayley brings a powerful combination of analytics software expertise and customer experience leadership within a customer experience company to her role.”
Medallia Web Traffic
Medallia Rank
Medallia Frequently Asked Questions (FAQ)
When was Medallia founded?
Medallia was founded in 2001.
Where is Medallia's headquarters?
Medallia's headquarters is located at 6220 Stoneridge Mall Rd, Pleasanton.
What is Medallia's latest funding round?
Medallia's latest funding round is Corporate Minority.
How much did Medallia raise?
Medallia raised a total of $325M.
Who are the investors of Medallia?
Investors of Medallia include Mubadala Investment Company, Thoma Bravo, Sequoia Capital, Wasatch Advisors and RGM Capital.
Who are Medallia's competitors?
Competitors of Medallia include Alida, Spiral, Worthix, SurveyMonkey, Pisano, Swell CX, ReviewTrackers, Eats For You, BirdEye, Attest and 47 more.
Compare Medallia to Competitors
InMoment is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on the customer base and the effectiveness of customer service. It was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.
Chattermill uses AI to help large organizations understand and improve how they interact with their consumers. Chattermill analyses customer feedback at scale and automatically identifies specific recommendations for how their clients can continuously deliver better services and products to their customers.
zenloop develops a SaaS solution for feedback management.
Wonderflow provides an advanced consumer feedback analysis platform that allows brands to analyze what customers say in product reviews. Teams can browse and filter results and group products by price, brand, category, country etc.
Worthix provides a platform to help businesses pinpoint the cause behind customer motivations and decisions. The platform provides cognitive dialogue technology to measure customer decisions to understand the company's worth and keep its value propositions updated. Worthix was founded in 2015 and is based in San Francisco, California.
BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.
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