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Corporate Minority | Alive

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About Medallia

Medallia (NYSE: MDLA) provides customer experience management software for companies to capture customer feedback and deliver insights. The software provides insights to improve customer experience, contact center experience, employee experience and digital experience. It serves industries such as automotive, healthcare, energy, and more. The company was founded in 2001 and is based in San Francisco, California.

Headquarters Location

6220 Stoneridge Mall Road Floor 2

Pleasanton, California, 94588,

United States



ESPs containing Medallia

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Enterprise Tech / Sales & Customer Service

The customer feedback management market helps companies collect, analyze, and manage customer feedback from various sources such as surveys, reviews, support channels, and social media. The market offers solutions to common problems such as limited data analysis tools, inefficient categorization/routing, and not knowing key drivers of low satisfaction scores. These solutions use AI-driven natural …

Medallia named as Leader among 15 other companies, including Qualtrics, SurveyMonkey, and BirdEye.


Research containing Medallia

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Medallia in 1 CB Insights research brief, most recently on Apr 21, 2022.

Expert Collections containing Medallia

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Medallia is included in 5 Expert Collections, including Travel Technology (Travel Tech).


Travel Technology (Travel Tech)

381 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.


Tech IPO Pipeline

286 items


Market Research & Consumer Insights

721 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.


Sales & Customer Service

1,015 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.



2,856 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

Medallia Patents

Medallia has filed 36 patents.

The 3 most popular patent topics include:

  • computational linguistics
  • natural language processing
  • social networking services
patents chart

Application Date

Grant Date


Related Topics




Chatterbots, Natural language processing, Social networking services, Computational linguistics, Free instant messaging clients


Application Date


Grant Date



Related Topics

Chatterbots, Natural language processing, Social networking services, Computational linguistics, Free instant messaging clients



Latest Medallia News

USD 76.7 Billion Product Analytics Market Reach by 2031 | Top Players such as - Medallia, Amplitude &

Nov 17, 2023

" The report offers an extensive analysis of key growth strategies, drivers, opportunities, key segment, Porter’s Five Forces analysis, and competitive landscape. This study is a helpful source of information for market players, investors, VPs, stakeholders, and new entrants to gain thorough understanding of the industry and determine steps to be taken to gain competitive advantage. The global product analytics market share was valued at USD 10.2 billion in 2021, and is projected to reach USD 76.7 billion by 2031, growing at a CAGR of 22.7% from 2022 to 2031. Request Sample Report (Get Full Insights in PDF – 292 Pages) at: Surge in demand for cloud-based product analytics solution across enterprises, cost effectiveness, and the functional capabilities that boost up the business performance of the organizations drive the growth of the global product analysis market. Region-wise the market in North America is likely to maintain its leadership in terms of revenue during the forecast period. The product analytics market is segmented on the basis of component, deployment mode, application, end-user, industry vertical, and region. By component, it is bifurcated into software and services. By deployment mode, it is divided into on-premise, and cloud. On the basis of application, it is categorized into design and manufacturing, sales and marketing and consumer engagement. By end user, the market is segregated into small & medium-sized enterprises and large enterprises. By industry vertical, the market is classified into IT and telecommunication, BFSI, manufacturing, consumer goods and retail, media and entertainment, healthcare, energy and utility and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA. If you have any questions, Please feel free to contact our analyst at: Based on component the software segment held the largest share in 2021, accounting for more than two-thirds of the global product analytics market and would maintain its dominance in terms of revenue through 2031. Moreover, the service segment is estimated to witness the fastest CAGR of 25.1% during the forecast period. Based on deployment mode, the on-premise segment held the highest share in 2021, accounting for nearly three-fifths of the global product analytics market. However, the cloud segment is expected to rule the roost in terms of revenue during the forecast period. The same segment is expected to manifest the highest CAGR of 28.2% from 2022 to 2031. Based on application, the consumer engagement segment held the highest share in 2021, accounting for more than half of the global product analytics market and would maintain its dominance in terms of revenue through 2031. On the other hand, the design and manufacturing segment is expected to register the highest CAGR of 34.1% from 2022 to 2031. Based on end user, the large enterprises segment held the highest share in 2021, accounting for more than three-fifths of the global product analytics market and is expected to maintain its lead in terms of revenue during the forecast period. The small and medium-sized enterprises segment is expected to manifest the highest CAGR of 25.6% from 2022 to 2031. Enquiry Before Buying: Based on region, North America held the largest share in 2021, contributing to more than one-third of the global product analytics market. However, the Asia-Pacific region is projected to maintain its dominant share in terms of revenue in 2031. The same region is expected to manifest the fastest CAGR of 28.3% during the forecast period. Leading market players of the global product analytics market analyzed in the research include Medallia Inc., Oracle Corporation, Inc., Salesforce, Inc., IBM Corporation, Alphabet Inc., Adobe Inc., Amplitude, Inc., LatentView Analytics, Mixpanel. Buy Now & Get Exclusive Discount on this Report (292 Pages PDF with Insights, Charts, Tables, and Figures) at: Covid-19 Scenario: ● The COVID-19 outbreak had considerably boosted the growth of the product analytics market, due to accelerating demand for the cloud to support several crucial digital solutions such as e-commerce and remote work, as well as entertainment platforms such as online gaming and video streaming. ● The pandemic led governments across regions to implement product analytics and advanced technology such as AI, ML and others for managing uncertainty in real time. This had helped the market to grow rapidly during the pandemic. ● With the help of product analytics, enterprises are able to engage with customers through digital channels, manage complex and fragile supply chains and support employees through disruption to their lives and work. Such enhancement is anticipated to create numerous opportunities for market growth during the forecast period. Thanks for reading this article, you can also get an individual chapter-wise section or region-wise report versions like North America, Europe, or Asia. If you have any special requirements, please let us know and we will offer you the report as per your requirements. Lastly, this report provides market intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market. About Us: Allied Market Research (AMR) is a market research and business-consulting firm of Allied Analytics LLP, based in Portland, Oregon. AMR offers market research reports, business solutions, consulting services, and insights on markets across 11 industry verticals. Adopting extensive research methodologies, AMR is instrumental in helping its clients to make strategic business decisions and achieve sustainable growth in their market domains. We are equipped with skilled analysts and experts and have a wide experience of working with many Fortune 500 companies and small & medium enterprises. Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies. This helps us dig out market data that helps us generate accurate research data tables and confirm utmost accuracy in our market forecasting. Every data company in the domain is concerned. Our secondary data procurement methodology includes deep presented in the reports published by us is extracted through primary interviews with top officials from leading online and offline research and discussion with knowledgeable professionals and analysts in the industry. David Correa

Medallia Frequently Asked Questions (FAQ)

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Where is Medallia's headquarters?

    Medallia's headquarters is located at 6220 Stoneridge Mall Road, Pleasanton.

  • What is Medallia's latest funding round?

    Medallia's latest funding round is Corporate Minority.

  • How much did Medallia raise?

    Medallia raised a total of $325M.

  • Who are the investors of Medallia?

    Investors of Medallia include Mubadala Investment Company, Thoma Bravo, Sequoia Capital, Wasatch Advisors, RGM Capital and 3 more.

  • Who are Medallia's competitors?

    Competitors of Medallia include Relevance AI, Worthix, Qualtrics, Artiwise, SurveyMonkey and 7 more.


Compare Medallia to Competitors

Qualtrics Logo

Qualtrics specializes in experience management software. The company offers a range of products to help businesses improve their customer service, employee engagement, and product development processes. Its products provide solutions for contact centers, people teams, and strategy and research, enabling businesses to deliver better experiences across digital and physical touchpoints, engage teams, improve manager effectiveness, and design products that people love. It was founded in 2002 and is based in Provo, Utah.

InMoment Logo

InMoment is a company that focuses on improving customer and employee experiences in various business sectors. The company offers a modern customer experience solution that combines data, technology, and human expertise to help businesses understand and improve their interactions with customers and employees. InMoment primarily serves sectors such as retail, financial services, food services, healthcare, travel and hospitality, and more. InMoment was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.

Service Management Group

Service Management Group is an enterprise-level experience management provider in the software and professional services industry. The company offers a software with a service solution that combines technology with professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. It primarily serves sectors such as the restaurant, retail, and consumer services industries. It was founded in 1990 and is based in Kansas City, Missouri.

Chattermill Logo

Chattermill uses artificial intelligence to help large organizations understand and improve interaction with their consumers. It offers customer feedback analytics, product feedback analytics, product tour, customer support analytics, and more. It serves the travel, finance, e-commerce, and other sectors. The company was founded in 2015 and is based in London, United Kingdom.

SurveyMonkey Logo

SurveyMonkey (NASDAQ: MNTV) offers online surveys and forms. It empowers people with the insights they need to make decisions. It provides a feedback management platform that connects users with real-time AI-powered insights that drive meaningful decisions. It was formerly known as Momentive Global. The company was founded in 1999 and is based in San Mateo, California.


Idiomatic translates customer feedback into easily understandable insights to improve customer experience. It helps companies to make product and customer service decisions. It helps companies to drive dramatic gains in customer growth and loyalty. The company was founded in 2015 and is based in Palo Alto, California.


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