About Market Force Information
Market Force is a global provider of customer experience management software and services, which capture customer experience data through multiple channels and provide location-based measurement and analytics. Market Force integrates this data into a cloud-based platform where clients can view, track, and analyze data in real time.
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Latest Market Force Information News
Nov 22, 2022
News provided by Share this article Share this article ATLANTA, Nov. 22, 2022 /PRNewswire/ -- Consumers are faced with the harsh reality of paying more to get less at the grocery store this holiday season. Market Force surveyed over 2,000 consumers about their experience and satisfaction with major grocery brands across the country. Over 50% of consumers say that inflation has changed their spending at the grocery store in 2022, with about a third saying that inflation will influence the way they celebrate with family and friends this holiday season. Over 50% of consumers say that inflation has changed their spending at the grocery store in 2022, with about a third saying that inflation will influence the way they celebrate with family and friends this holiday season. Higher Prices Force Consumers to Think More Strategically About Shopping Many consumers related strategies that could be categorized as "being more intentional" with planning and shopping. Some specific strategies involve increased meal planning, an increased use of coupons, monitoring sales to save money with bulk buying, buying less prepared food and less meat, or otherwise trading down to store brands or white label goods. Lower- and Middle-Income Families Are Hit Hardest According to Phil Doriot, Market Force's VP of Customer Success and Analytics, consumers with lower- or middle-income levels (between $25,000 and $75,000) are most likely to have changed their behavior and families in the Southwestern U.S. report being impacted most often. "These families are being forced to change their shopping and eating habits, because of higher prices," says Doriot. The Holidays Will be Different This Year Across the US, 33% of consumers say that higher grocery prices will change their holiday food shopping and holiday celebrations. Consumers are coping with higher prices at the holidays by slimming down their menus, inviting fewer friends and family to holiday festivities, or by asking guests to bring dishes to round out the meal or party. Doriot says the additional strain may have a positive side. "A shared experience, even if it is one of sacrifice, has the potential to bring loved ones together," says Doriot. "The holiday season is a wonderful time to focus on our important relationships." The Full Study The findings are contained in a study of the grocery industry, published by Market Force on a regular basis. The upcoming study will include data on trends such as grocery delivery and curbside pick-up, both of which saw explosive growth during the COVID-19 pandemic. The full study will be published in late 2022 and will include rankings of top grocery brands across the country. About Market Force Information Market Force Information provides a robust framework for measuring and improving employee experience, operational performance, customer experience, and financial KPIs. Market Force delivers solutions for restaurants, big box and specialty retail, grocery, petro-convenience, hospitality, travel, telecom, technology, energy, education, health and wellness, movie studios and theatres, fitness, financial services, gaming, CPG, alcohol and tobacco, pharma, government agencies and more. SOURCE Market Force Information
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Market Force Information Frequently Asked Questions (FAQ)
When was Market Force Information founded?
Market Force Information was founded in 2005.
Where is Market Force Information's headquarters?
Market Force Information's headquarters is located at 248 Centennial Parkway, Louisville.
What is Market Force Information's latest funding round?
Market Force Information's latest funding round is Management Buyout.
How much did Market Force Information raise?
Market Force Information raised a total of $67.05M.
Who are the investors of Market Force Information?
Investors of Market Force Information include Main Street Capital, SPAR Group, Centennial Ventures, Boulder Ventures, Monitor Clipper Partners and 6 more.
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