MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.
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Latest MaritzCX News
Dec 12, 2022
US – Online survey, research services and customer and employee experience firm QuestionPro has named Marc Mandel as vice-president of North American sales and account management. Mandel (pictured) was previously senior enterprise account executive at conversational artificial intelligence company Uniphore, and has also held senior roles at companies such as Concentrix, Convergys, Customerville, MaritzCX and Clarabridge. In addition, Mandel was chosen in 2021 to serve on the North American Council of the Customer Experience Professionals Association. QuestionPro was set up in 2006 and the online survey, customer experience (CX) and research services business has offices in offices in the US, Canada, Mexico, UK, Germany, Japan, the United Arab Emirates and India. Ken Peterson, president at QuestionPro CX, said: “Marc has spent pretty much his whole career leading, advising and driving customer experience and engagement. “His experience will be invaluable in helping not only our customers but also our team members understand and advocate for the importance of CX in moving a business forward. “Having known him for a long time, I’m excited to finally have the chance to work with him directly.”
MaritzCX Frequently Asked Questions (FAQ)
Where is MaritzCX's headquarters?
MaritzCX's headquarters is located at 1375 North Highway Drive, Fenton.
What is MaritzCX's latest funding round?
MaritzCX's latest funding round is Merger.
Who are the investors of MaritzCX?
Investors of MaritzCX include InMoment and AllegisCyber Capital.
Who are MaritzCX's competitors?
Competitors of MaritzCX include Medallia and 4 more.
Compare MaritzCX to Competitors
InMoment is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on the customer base and the effectiveness of customer service. It was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.
Medallia provides customer experience management software that enables companies to capture customer feedback and deliver insights. It offers Net Promoter Score programs, implementation services, and Medallia Ask Now, which enables Medallia clients to add questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results. The company offers customer experience, employee experience, and digital solutions. It also delivers specific products like Checkmarket, Medallia Go, Benchmarking & Panel Insights and more. The company was founded in 2001 and is based in San Francisco, California. In October 2021, Medallia was acquired by Thoma Bravo at a valuation of $6.4B.
Inbify is a real-time customer experience management software that enables businesses to provide customers with a frictionless way to send feedback over native phone features like SMS, MMS and emails.
TruRating is a mass point-of-payment rating system that gives customers a say when they pay. By answering one simple, anonymous question via the payment terminal, customers can rate an aspect of their experience from 0-9 (0 is terrible, 9 amazing). Each consumer rating feeds two websites. Business owners can see their ratings over time, compare their ratings against anonymous competitors, link customer sentiment to spend and get detailed analytics. Consumers have access to a recommendations site they can trust, with ratings from validated customers.
Lumoa offers a service for analyzing large amounts of customer feedback. Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience.
BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.
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