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Luma Health

lumahealth.io

Founded Year

2015

Stage

Series C | Alive

Total Raised

$152.33M

Last Raised

$130M | 1 yr ago

About Luma Health

Luma Health's cloud-based platform provides healthcare providers with HIPAA-compliant, mobile-first text and secure chat communication tools that enable patient-provider conversations, including smart waitlists, referral management, reminders, and web scheduling.

Headquarters Location

3 East 3rd Ave Suite 401

San Mateo, California, 94401,

United States

415-741–3377

ESPs containing Luma Health

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Healthcare / Healthcare Providers Tech

The lack of connections between providers and payers has led to enormous frustration, friction, and costs on both sides. Administrative requirements like prior authorizations, referrals, and the denial-appeals process are still highly manual. Companies in this market link providers and payers electronically, facilitating these transactions and in some cases making them unnecessary.

Luma Health named as Leader among 14 other companies, including Solera, Unite Us, and WellSky.

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Luma Health's Products & Differentiators

    Total Patient Engagement™Platform

    Luma Health’s platform automates a patient’s entire care journey up to and after care delivery. It helps clinics and health systems create their ideal patient experience, serving as a “healthcare operating system” that automates workflows for complex use cases.

Expert Collections containing Luma Health

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Luma Health is included in 6 Expert Collections, including Value-Based Care & Population Health.

V

Value-Based Care & Population Health

1,259 items

The VBC & Population Health collection includes companies that enable and deliver care models that address the health needs for defining populations along the continuum of care, including in the community setting, through participation, engagement, and targeted interventions.

D

Digital Hospital

298 items

Startups recreating how healthcare is delivered

D

Digital Health

13,069 items

Technologies, platforms, and systems that engage consumers for lifestyle, wellness, or health-related purposes; capture, store, or transmit health data; and/or support life science and clinical operations. (DiME, DTA, HealthXL, & NODE.Health)

T

Telehealth

2,856 items

Companies developing, offering, or using electronic and telecommunication technologies to facilitate the delivery of health & wellness services from a distance. *Columns updated as regularly as possible; priority given to companies with the most and/or most recent funding.

H

Health IT

3,125 items

This collection includes public and private companies, as well as startups, that market software solutions to healthcare provider organizations.

H

Health Plans & Benefits Management

220 items

Latest Luma Health News

Memora Health and Luma Health partner to solve access and engagement in healthcare

Oct 7, 2022

This is Memora's seventh partnership in the last seven months Two of the biggest problems in healthcare right now are access and engagement: there are  3.6 million people  who can't get care simply because of transportation issues, and even when someone does get to see a doctor, it's difficult to get them to adhere to their care plan. Poor adherence results in 125,000 avoidable deaths and $100 billion annually in preventable health care costs. Memora Health, a care program for virtual care delivery and complex care management, and Luma Health, a patient engagement platform,  announced a partnership on Thursday, combining their two solutions to tackle these problems. The partnership will combine Memora's care programs with Luma’s Patient Success Platform to help health systems increase patient access and ensure that patients are engaged and following their care plans to avoid care gaps. "We partnered with Luma because we both believe that healthcare should work better for all patients and care teams. Our digital health technologies support patients and providers throughout the entire care continuum and create a streamlined experience for patients across the many entry points of health systems," Naomi Levinthal, the company's VP of Strategy, told VatorNews. "Luma’s platform specializes in enabling healthcare organizations to unify operational, clinical, and financial journeys, while our program uses AI to deliver dynamic and conversational two-way text to reduce care team burden and improve patient outcomes." Founded in 2015, Luma is an engagement platform for patients to help them better connect with their doctor both before and after an appointment. The company works with specialty practices, which can be both large and small, as well as health systems, primary care providers, ACOs and FQHCs, while users can range from CEOs to call center employees. Some of Luma's features include smart scheduling, so that patients can self-schedule 24/7 or confirm, reschedule, or join a wait list from a text message. It also provides referral management, meaning that it will automatically prompt referred patients to self-schedule. Patients also receive confirmation via their communication method of choice, and referred providers can track their status. Additionally, Luma provides patients with appointment reminders to reduce no-show rates and mobile patient intake, where the securely data for the patient that they will need ahead of each appointment and logs it into the EHR. Finally, it allows patients to chat with their doctor, as well as share lab results, stay up to date with medications, or follow-up after the patient is discharged. The company currently serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and orchestrates the care journeys of more than 35 million patients. Memora, which was founded in 2017, tackles two problems simultaneously: the first is that all care teams know we are still years away from conveniently and meaningfully engaging patients, and the second is that these care teams are burned out, understaffed, and suffering, Levinthal explained. "We address both of these problems in the market because we are rewiring that system with modern technology. Our solution allows clinicians to interact more efficiently with their patients, and patients can access healthcare information as easily as they can text their families and friends," she said. Memora Health partners with clinicians to deploy care programs that are responsive to specific patient population needs, making adoption and sustainability much easier. Its customers use its clinical programs to anticipate what symptoms and complications patients may experience and provide them with real-time guidance on how to manage them. The program also reduces visits to the emergency room because patients can anticipate what they will experience. One typical use case is Memora's postpartum care program, which delivers breastfeeding and/or formula feeding content and follow-up depression screenings for mothers at higher risk. It also incorporates personalization into the messaging, such as calling the baby by name. Memora's customers have used its program beyond postpartum care, including in pediatrics, gastroenterology, radiation oncology, fertility, medical oncology, cardiology, orthopedics, and remote patient monitoring. A few of Memora's health system customers include Penn Medicine, Edward-Elmhurst Health, and Dell Children’s Medical Center and its programs have been shown to reduce care team notifications by nearly 40%. The company is also growing quickly, having seen nearly 5X employee growth and contracted annual recurring revenue growth of 3X over the last year. The partnership between Memora Health and Luma Health will enable care teams to keep patients engaged and successful between visits and unburden them from routine administrative tasks. This kind of focus will afford care teams the opportunity to prioritize their time on patients that need it most. After implementing Memora’s care programs and Luma’s platform separately, health systems have reported a 62 percent increase in patients' care plan adherence and a 37 percent increase in referred patients seen. The companies now expect the same, if not higher, levels of ROI for health systems that implement the solutions together. "Our goal is to offer a streamlined digital front door and care delivery experience where patients easily interact with the health system from an onboarding perspective, and gaps in care are avoided through an always-on care companion that reduces the work-outside-of-work demands on care teams," said Levinthal. "Success will be measured by new patient visits, increased patient engagement and care plan adherence, and care team satisfaction and administrative efficiency savings. "  This partnership with Luma is Memora's seventh partnership announced in the past seven months: others include  UP Medical , a multi-specialty medical group dedicated to raising standards and experience for chronically ill patients;  Edward-Elmhurst Health , an integrated Illinois health system;  Impilo , a remote digital health device platform; and  Xealth , a provider of digital health strategies.

Luma Health Frequently Asked Questions (FAQ)

  • When was Luma Health founded?

    Luma Health was founded in 2015.

  • Where is Luma Health's headquarters?

    Luma Health's headquarters is located at 3 East 3rd Ave, San Mateo.

  • What is Luma Health's latest funding round?

    Luma Health's latest funding round is Series C.

  • How much did Luma Health raise?

    Luma Health raised a total of $152.33M.

  • Who are the investors of Luma Health?

    Investors of Luma Health include FTV Capital, U.S. Venture Partners, Cisco Investments, PeakSpan Capital, Texas Medical Center Venture Fund and 4 more.

  • Who are Luma Health's competitors?

    Competitors of Luma Health include Foodsmart, Peppy, HomeCare.co, UCM Digital Health, CheckedUp, Maven , Watershed Health, Valera Health, Ubie, Banjo Health and 187 more.

  • What products does Luma Health offer?

    Luma Health's products include Total Patient Engagement™Platform .

  • Who are Luma Health's customers?

    Customers of Luma Health include Cook County Health, Banner Health, UCSF , UCSD and Signature Dermatology.

Compare Luma Health to Competitors

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ReferralMD delivers referral management, provider search, and e-consult solutions that help hospitals, health systems, payers, and pharma match patients with the providers best suited to care for them. The SmartMATCH suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, helping close the feedback loop with receiving and referring providers.

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BetterHealthcare

BetterHealthcare is a healthcare technology company. The company builds a platform that supports patient access to facilitate acquisition, intake, communication, and provision of care. It is based in New York.

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Caredove is a referral management platform that helps hospitals, insurers and health systems to search, book, and connect with home care and community services. It is based in Orillia, Canada.

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Pager

Pager helps consumers access, navigate, and coordinate their healthcare by instantly connecting them with their care team in a collaboration hub. Through a combination of AI-enabled communication technology and end-to-end care services, Pager delivers a personalized, seamless, and trusted care experience for consumers, empowering proactive engagement and smarter decision making. Pager partners with healthcare organizations to deliver its solution across their digital experiences to elevate the role they play in consumers' lives.

D
DexCare

DexCare is a platform-as-a-service (PaaS) for health systems that provides an operating system. Its data-driven intelligence engine allocates, flexes, and optimizes resources to best meet both consumer demand and health system business goals, expanding the reach of health system service lines into a new, digital, and consumer arena. The company was founded in 2020 and is based in Renton, Washington.

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Unite Us

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. Unite Us interconnects providers around each patient, integrating the social determinants of health into care delivery.

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