MATAWAN, NJ--(Marketwired - Aug 29, 2014) - LiveLOOK , a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK's Co-Browse technology, the TrueView feature can be used to adjust the agent's view of a customer's screen to match the customer's browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window. This significantly improves over existing HTML-based co-browsing solutions, which recreate the customer's view for an agent without accounting for how the customer's browser window is sized and how that sizing affects the way website content is displayed to the customer. For example, resizing can trigger different layouts optimized for various screen sizes, or it can require scrolling to view and access site content. Without the ability to view a screen exactly the way it is being displayed to a customer, agents risk frustrating customers by giving directions that are difficult to follow. "We heard from our customers that even though co-browsing was helping get agents and online visitors on the same page, at times there was still some confusion when content was being displayed a little differently for the customer than how the agent was seeing it due to window sizing," said Igor Khalatian, chief executive officer, LiveLOOK. "TrueView solves this problem by sizing the agent's window to exactly match the customer's, so if the agent needs a customer to scroll up or down or left or right, he knows to communicate that. "
TrueView is available immediately for LiveLOOK Co-Browse PremiuM customers. About LiveLOOK. LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com
About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (
NYSE
: ORCL ), visit www.oracle.com . Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Contact Information


LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

Oracle Buys LiveLOOK for Co-browsing Technology
Added 23rd Jun 2014
By Chris Kanaracus
LiveLOOK's product is already being used by more than 100 Oracle customers, having been embedded into Oracle's customer service application. It gives support and sales representatives a way to browse alongside customers in order to fix problems and help them make the right purchases, according to a statement. Some 500 customers use LiveLOOK, according to a FAQ document released Friday in conjunction with the acquisition announcement. Oracle is locked in fierce competition with Salesforce.com, SAP, Microsoft and other vendors in the customer experience software market, which spans a continuum from marketing to sales and post-sale service and support. The LiveLOOK announcement comes shortly after Salesforce.com announced SOS, a support feature inspired by Amazon's Mayday button. With a click, a customer needing help can fire up an SOS video chat session with a support agent. LiveLOOK's technology similarly provides "one-click access to visual help on any device," according to a presentation Oracle released Friday. Beyond making customers happy, LiveLOOK can also cut costs since support calls can be resolved faster, and drive more sales, as agents working with a customer can spot opportunities to increase order sizes or sell related products, the presentation states. Financial terms of the deal were not disclosed. Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com


Oracle Buys LiveLOOK for Co-browsing Technology

On Friday, Oracle Corporation (NYSE:ORCL) acquired LiveLOOK, which is a collaboration and screen-sharing technology company. LiveLOOK is a co-browing technology company that is used to resolve customer issues through the web and mobile channels. Oracle has added that it has 100 customers using LiveLOOK already since it was integrated into its service cloud. As a result, Oracle will have less customer call handling time and costs. LiveLOOK will be integrated directly into its cloud computing technologies. Some of LiveLOOK’s customers include Capital One, Match.com, and Accenture.


Oracle Corporation (ORCL) acquires screen-sharing company LiveLOOK

June 20, 2014 08:05 ET
Oracle Buys LiveLOOK
Strengthens Oracle Service Cloud With Leading Co-Browse Technology to Improve Customer Experiences Through Connected Real-Time Engagements
REDWOOD SHORES, CA--(Marketwired - Jun 20, 2014) -  Oracle (
NYSE
: ORCL )
News Facts
Oracle today announced that it has signed an agreement to acquire LiveLOOK, a leading provider of real-time, visual collaboration technology for co-browsing and screen sharing. LiveLOOK's cloud-based co-browse technology enables customer service and sales agents to collaborate and visually guide consumers through web and mobile environments to resolve issues effectively and improve the quality of buying decisions. Oracle has over 100 global customers using LiveLOOK's co-browse technology as an embedded part of Oracle Service Cloud offering. Together, Oracle and LiveLOOK will enable modern customer service organizations to directly engage with consumers, bolstering customer satisfaction, agent efficiency, and revenue growth across web and mobile channels. The Oracle Service Cloud is an integral part of the Oracle Customer Experience Cloud, which includes Commerce, Sales, Service, Social and Marketing clouds, and enables a seamless and integrated exceptional customer experience from the first touch point through the entire customer lifecycle. LiveLOOK customers will benefit with a more seamless path to the Oracle Service Cloud suite and overall Customer Experience portfolio offering, with no disruption to their current solution. The Oracle Service Cloud customers who are currently using the LiveLOOK solution will also be able to take advantage of some of the latest LiveLOOK co-browse capabilities as part of their standard Oracle Service Cloud upgrade. More information on this announcement can be found at http://www.oracle.com/livelook . Supporting Quotes
"Consumers are increasingly conducting transactions across multiple digital channels such as web and mobile. Meeting consumer demands and exceeding their expectations for web and mobile service and support will improve customer satisfaction and enhance revenue," said David Vap, Group Vice President, Oracle Product Development. "With LiveLOOK, the Oracle Service Cloud will enable customer service and sales agents to deliver exceptional customer experiences. "
"LiveLOOK's innovative multi-channel co-browse and visual collaboration technology puts agents on the same page with consumers to improve customer experience and enhance sales," said Igor Khalatian CEO, LiveLOOK. "We have enjoyed a successful partnership integrated with the Oracle Service Cloud, and we are now thrilled to join Oracle's leading Customer Experience portfolio. "
Supporting Resources
FAQ
About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (
NYSE
: ORCL ), visit www.oracle.com . Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. This document is for informational purposes only and may not be incorporated into a contract or agreement. Oracle is currently reviewing the existing LiveLOOK product roadmap and will be providing guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of LiveLOOK's product roadmap are at the sole discretion of Oracle. All product roadmap information, whether communicated by LiveLOOK or by Oracle, does not represent a commitment to deliver any material, code, or technology, and should not be relied upon in making purchasing decisions. It is intended for information purposes only, and may not be incorporated into any contract. Cautionary Statement Regarding Forward-Looking Statements
 This document contains certain forward-looking statements about Oracle and LiveLOOK, including statements that involve risks and uncertainties concerning Oracle's proposed acquisition of LiveLOOK, anticipated customer benefits and general business outlook. When used in this document, the words "anticipates", "can", "will", "look forward to", "expected" and similar expressions and any other statements that are not historical facts are intended to identify those assertions as forward-looking statements. Any such statement may be influenced by a variety of factors, many of which are beyond the control of Oracle or LiveLOOK, that could cause actual outcomes and results to be materially different from those projected, described, expressed or implied in this document due to a number of risks and uncertainties. Potential risks and uncertainties include, among others, the possibility that the transaction will not close or that the closing may be delayed, the anticipated synergies of the combined companies may not be achieved after closing, the combined operations may not be successfully integrated in a timely manner, if at all, general economic conditions in regions in which either company does business may deteriorate and/or Oracle or LiveLOOK may be adversely affected by other economic, business, and/or competitive factors. Accordingly, no assurances can be given that any of the events anticipated by the forward-looking statements will transpire or occur, or if any of them do so, what impact they will have on the results of operations or financial condition of Oracle or LiveLOOK. You are cautioned to not place undue reliance on forward-looking statements, which speak only as of the date of this document. Neither Oracle nor LiveLOOK is under any duty to update any of the information in this document. Contact Information


Oracle Buys LiveLOOK

email
Oracle is scooping up co-browsing software maker LiveLOOK in a bid to flesh out its suite of customer experience software. LiveLOOK's product is already being used by more than 100 Oracle customers, having been embedded into Oracle's customer service application. It gives support and sales representatives a way to browse alongside customers in order to fix problems and help them make the right purchases, according to a statement. Some 500 customers use LiveLOOK, according to a FAQ document released Friday in conjunction with the acquisition announcement. Oracle is locked in fierce competition with Salesforce.com, SAP, Microsoft and other vendors in the customer experience software market, which spans a continuum from marketing to sales and post-sale service and support. The LiveLOOK announcement comes shortly after Salesforce.com announced SOS, a support feature inspired by Amazon's Mayday button. With a click, a customer needing help can fire up an SOS video chat session with a support agent. LiveLOOK's technology similarly provides "one-click access to visual help on any device," according to a presentation Oracle released Friday. Beyond making customers happy, LiveLOOK can also cut costs since support calls can be resolved faster, and drive more sales, as agents working with a customer can spot opportunities to increase order sizes or sell related products, the presentation states. Financial terms of the deal were not disclosed. Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com


Oracle buys LiveLOOK for co-browsing technology

nGenera drives productivity and business velocity by deploying on-demand Collaborative Enterprise Management (CEM) solutions in the world's largest organizations. These innovative solutions combine nGenera's collaborative applications, executive insight, advisory services, and education to deliver critical business outcomes in marketing, sales, IT, HR and operations..

nGenera Corporation

Through the partnership with LiveLOOK , nGenera will be able to balance end-user acceptance with corporate security standards .

nGenera CIM (Moxie Software) Partners with LiveLOOK, Enhances its Multi-Channel Solution by Boosting the Power of nGen CoBrowse.

LiveLOOK

Oracle IoT Cloud

Acquired

LiveLOOK is a provider of real-time online interaction tools. LiveLOOK establishes an instant visual connection between parties, and aims to allow them to view visual content (webpages, documents, images, etc.) in real-time while simultaneously communicating using either phone or chat.  LiveLOOK offers two products - CoBrowse and Screen Sharing. LiveLOOK CoBrowse aims to allow for real-time agent-consumer interaction for online sales and customer service. LiveLOOK Screen Sharing aims to allow users to share images, photos, webpages, documents, games and hobbies real-time while communicating on the phone or via instant messaging.  LiveLOOK's products are based on a on a patent-pending innovation in screen sharing. Founded in 1999 by a team of former AT&T Bell Labs developers, the Company is an innovator in visual sharing and real-time online interaction.  LiveLOOK is a company backed by New York Angels, New Vantage Group, and Edison Innovation Fund.

Name	Dean Cherry
Firm
Work History
Other Seats	LiveLOOK

Name	Work History	Title	Status
Igor Khalatian		Chief Executive Officer	Current
Chris Czekaj		Senior Vice President	Current
Olga Cantarella		Chief Executive Officer	Former
Matt Kurke	Oracle IoT Cloud	Chief Financial Officer	Former

Name	Igor Khalatian	Chris Czekaj	Olga Cantarella	Matt Kurke
Work History				Oracle IoT Cloud
Title	Chief Executive Officer	Senior Vice President	Chief Executive Officer	Chief Financial Officer
Status	Current	Current	Former	Former

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