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INTERNET | Internet Software & Services
livelook.com

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Stage

Acquired | Acquired

Total Raised

$600K

About LiveLOOK

LiveLOOK is a provider of real-time online interaction tools. LiveLOOK establishes an instant visual connection between parties, and aims to allow them to view visual content (webpages, documents, images, etc.) in real-time while simultaneously communicating using either phone or chat. LiveLOOK offers two products - CoBrowse and Screen Sharing. LiveLOOK CoBrowse aims to allow for real-time agent-consumer interaction for online sales and customer service. LiveLOOK Screen Sharing aims to allow users to share images, photos, webpages, documents, games and hobbies real-time while communicating on the phone or via instant messaging. LiveLOOK's products are based on a on a patent-pending innovation in screen sharing. Founded in 1999 by a team of former AT&T Bell Labs developers, the Company is an innovator in visual sharing and real-time online interaction. LiveLOOK is a company backed by New York Angels, New Vantage Group, and Edison Innovation Fund.

LiveLOOK Headquarter Location

100 Matawan Road Suite 415

Matawan, New Jersey, 07747,

United States

732-520-2006

Latest LiveLOOK News

LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

Aug 29, 2014

MATAWAN, NJ--(Marketwired - Aug 29, 2014) - LiveLOOK , a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK's Co-Browse technology, the TrueView feature can be used to adjust the agent's view of a customer's screen to match the customer's browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window. This significantly improves over existing HTML-based co-browsing solutions, which recreate the customer's view for an agent without accounting for how the customer's browser window is sized and how that sizing affects the way website content is displayed to the customer. For example, resizing can trigger different layouts optimized for various screen sizes, or it can require scrolling to view and access site content. Without the ability to view a screen exactly the way it is being displayed to a customer, agents risk frustrating customers by giving directions that are difficult to follow. "We heard from our customers that even though co-browsing was helping get agents and online visitors on the same page, at times there was still some confusion when content was being displayed a little differently for the customer than how the agent was seeing it due to window sizing," said Igor Khalatian, chief executive officer, LiveLOOK. "TrueView solves this problem by sizing the agent's window to exactly match the customer's, so if the agent needs a customer to scroll up or down or left or right, he knows to communicate that. " TrueView is available immediately for LiveLOOK Co-Browse PremiuM customers. About LiveLOOK. LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle ( NYSE : ORCL ), visit www.oracle.com . Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Contact Information

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LiveLOOK Patents

LiveLOOK has filed 1 patent.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/8/2013

1/23/2018

Videotelephony, Social networking services, Instant messaging clients, Free instant messaging clients, Windows instant messaging clients

Grant

Application Date

2/8/2013

Grant Date

1/23/2018

Title

Related Topics

Videotelephony, Social networking services, Instant messaging clients, Free instant messaging clients, Windows instant messaging clients

Status

Grant

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