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Life House Hotels company logo
INTERNET | eCommerce / Travel (internet)
lifehousehotels.com

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Founded Year

2017

Stage

Series B | Alive

Total Raised

$170M

Last Raised

$30M | 2 yrs ago

About Life House Hotels

Life House is a New York-based lifestyle hotel brand and management company. Life House's technology improves the profitability of hotels by reducing the costs required to operate a hotel through automation and centralization of back office functions, while driving direct bookings through low-cost digital marketing advantages. The company operates properties across two core verticals: branded management of locally-rooted lifestyle hotels conceptualized and designed by its in-house team and white-label hotel operations on behalf of independent hotel owners.

Life House Hotels Headquarter Location

110 E 25th St

New York, New York, 10010,

United States

Latest Life House Hotels News

Tiger Global-backed software company Life House is trying to address the labor shortage in hotels. Here's its CEO's playbook for curbing turnover and bringing automation to the antiquated industry.

Jun 14, 2021

Life House is not your typical hotel company. While it does operate its own small chain of branded hotels , with locations in Miami, Nantucket, and Denver, and more to come in Brooklyn, Bali, and Chattanooga, it has also developed a tech stack that it is selling as a white-label solution to a growing number of independent hotels. The idea is to offer software that can help hotels run their businesses more efficiently. It can help hotels automate tasks like booking, financial reporting and pricing, and staff training. The Covid-19 pandemic has brought with it many financial challenges for hospitality businesses, and those same businesses are now grappling with a labor shortage as much of the US drops its pandemic-related restrictions. Life House could be in an ideal position to help with those problems. "It's very expensive to operate hotels in the traditional way, and a lot of those costs don't add value to the guest experience," founder and CEO Rami Zeidan said in a recent interview with Insider. "If you don't have a really sophisticated data scientist on your team, it's hard to determine what's best to do, and independent hotels have very little sophistication anywhere. "Our fundamental thesis is: let's build software that solves those problems. "  Since Zeidan founded the company in 2017, Life House has raised more than $40 million in venture funding from investors including Thayer Ventures, Tiger Global, Global Founders Capital, and Comcast Ventures. Zeidan said that selling the tech stack to independent hotels was the idea behind the company from the beginning, but that it wanted to first develop its offerings using its own hotels, essentially creating a vertically integrated hotel brand. Life House's focus on efficiency has been especially relevant during the pandemic, when demand for travel essentially came to a halt and companies had to trim their costs. "I think it also showed hotel owners and operators just how problematic their current operations are," Zeidan said. The shutdowns gave hotel companies a chance to reevaluate their businesses, and some turned to Life House for help managing their day-to-day operations. Zeidan said its portfolio grew 250% during the pandemic, and that it is now working with 36 hotels, 70% of which are not Life House-branded. Partner hotels that are now using Life House's software range from high-end retreats like Wheatleigh in the Berkshires to motor lodges in Salida, Colorado, and Wamego, Kansas. It also recently partnered with Booking Holdings to open the first Kayak-branded hotel, located in Miami Beach. Since the start of the pandemic, Life House has grown booking revenues by 189% and the number of hotel rooms under management by 271%. A potential solution to the labor shortage Life House's white-label offering is also relevant given a different problem that has arisen in the current stage of the pandemic: the labor shortage. US businesses have reported severe worker shortages in recent weeks. On June 2, the US Chamber of Commerce called the shortages a "national economic emergency" that could pose "an imminent threat to our fragile recovery and America's great resurgence" as it emerges from the Covid-19 pandemic. The US Labor Department said Tuesday that there were 9.3 million job vacancies in April, which was a 20-year record. Four million people also quit their jobs in April, another 20-year record. Accommodations and food service were the two sectors that saw the most growth in vacancies. Zeidan said that he views the labor shortage as a "short-term problem related to the pandemic" but that it could have "lasting effects in wage inflation." That could lead to financial pressure that would make a Life House operation more appealing to hotels. Rami Zeidan is the founder and CEO of Life House. Courtesy of Life House Hotels "Of course, the staff positions that are experiencing a shortage are generally not automatable — housekeepers, for example," he said. "Our software today helps housekeepers work more efficiently and makes their work feel more rewarding and engaging," which could help keep turnover lower, he added. Zeidan continued: "Furthermore, as the hospitality industry has high turnover in these hourly positions, we have built software that automates the training of newly hired staff and soon automates the recruitment and evaluation of such staff, materially reducing the costs of turnover by over 75%. "  Was this article valuable for you?

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Expert Collections containing Life House Hotels

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Life House Hotels is included in 3 Expert Collections, including Real Estate Tech.

R

Real Estate Tech

2,188 items

Excludes co working/co living companies

H

Hotel Tech

342 items

Tech-enabled companies offering services and products focused on hotels. This collection includes hotel booking services, virtual concierge solutions, staff management and products for connected rooms, among others.

T

Travel Technology (Travel Tech)

2,046 items

The travel tech collection includes companies offering tech-enabled services and products for tourists and travel players (hotels, airlines, airports, cruises, etc.). It excludes financial services and micro-mobility solutions.

Life House Hotels Web Traffic

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