Kore.ai
Founded Year
2013Stage
Series C - III | AliveTotal Raised
$149.96MLast Raised
$3.5M | 2 yrs agoAbout Kore.ai
Kore.ai develops a bot-based messaging and conversational artificial intelligence (AI) platform. It deploys and manages secure conversational bots across different digital and voice channels. It was founded in 2013 and is based in Orlando, Florida.
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Kore.ai's Product Videos
ESPs containing Kore.ai
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Kore.ai named as Leader among 11 other companies, including Complexica, Craft, and Fairmarkit.
Research containing Kore.ai
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CB Insights Intelligence Analysts have mentioned Kore.ai in 5 CB Insights research briefs, most recently on Jun 26, 2023.
Expert Collections containing Kore.ai
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Kore.ai is included in 5 Expert Collections, including Restaurant Tech.
Restaurant Tech
1,281 items
Hardware and software for restaurant management, bookings, staffing, mobile restaurant payments, inventory management, cloud kitchens, and more. On-demand food delivery services are excluded from this collection.
Artificial Intelligence
10,948 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Conference Exhibitors
5,302 items
Sales & Customer Service
902 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Digital Banking
208 items
Kore.ai Patents
Kore.ai has filed 12 patents.
The 3 most popular patent topics include:
- Computational linguistics
- Computer telephony integration
- Customer experience
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
6/25/2021 | 12/27/2022 | Customer experience, Computer telephony integration, Telemarketing, Diagrams, Facebook employees | Grant |
Application Date | 6/25/2021 |
|---|---|
Grant Date | 12/27/2022 |
Title | |
Related Topics | Customer experience, Computer telephony integration, Telemarketing, Diagrams, Facebook employees |
Status | Grant |
Latest Kore.ai News
Sep 20, 2023
News provided by Share this article The Integration Will Improve Customer Service via AI-driven Conversational Chat Automation ORLANDO, Fla., Sept. 20, 2023 /PRNewswire/ -- Kore.ai, one of the world's leading enterprise conversational and generative AI platform and solutions provider, today announced the integration of its Experience Optimization (XO) Platform with Zoom Contact Center. Zoom Contact Center customers now have access to intelligent virtual assistants (IVAs) powered by the Kore.ai XO platform, which can automate up to 90% of front-line requests. These IVAs improve the customer experience with no-code deployment, 24/7 self-service, and multilingual support for over 130 languages. Conversational AI (CAI) and IVAs benefit businesses and can bring significant cost reductions, potentially saving up to $80 billion by 2026. IVAs built on the Kore.ai platform can recognize user intent, sentiment and tone and enable human-like conversations through superior natural language understanding and contextual intelligence. They are also powered by generative AI technology and large language models (LLMs), and can transform how customers, agents, and employees interact with enterprises, improving experiences and driving operational efficiency. Zoom Contact Center is part of Zoom's robust CX offering which also includes Zoom Virtual Agent and Zoom Workforce Engagement Management. The integration with the Kore.ai XO platform offers another way to help businesses develop and launch IVAs that can automate customer interactions and provide 24/7 access, resolve user questions and tasks and even transfer the customer to a human agent on Zoom for complex queries or high-value transactions. "The world is moving quickly toward an AI-first framework, making it imperative to provide the best AI solutions to every Zoom Contact Center user," said Kore.ai CEO and Founder Raj Koneru. "Our no-code platform enables an easy integration that brings the benefits of multichannel conversational experience to Zoom's Contact Center offering. " Learn more about how to enable the Kore.ai XO Platform integration for Zoom Contact Center here and here . About Kore.ai Kore.ai is a global leader in the conversational AI-first platform and solutions, helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 400 Fortune 2000 companies trust Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 200 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe. Visit Kore.ai to learn more. Media Contact:
Kore.ai Frequently Asked Questions (FAQ)
When was Kore.ai founded?
Kore.ai was founded in 2013.
Where is Kore.ai's headquarters?
Kore.ai's headquarters is located at 7380, West Sand Lake Road, Orlando.
What is Kore.ai's latest funding round?
Kore.ai's latest funding round is Series C - III.
How much did Kore.ai raise?
Kore.ai raised a total of $149.96M.
Who are the investors of Kore.ai?
Investors of Kore.ai include NVIDIA, Sterling National Bank, Dallas Venture Capital, Vistara Growth, PNC Equity and 7 more.
Who are Kore.ai's competitors?
Competitors of Kore.ai include Druid, Enterprise Bot, Hyro, Amelia, Knowbl, Cognigy, Ushur, FrontNow, Ambit AI, Aisera and 31 more.
- Predict emerging trends
- See competitors' playbooks
- Stalk the smart money
- Identify tomorrow's challengers
- Spot growing industries
- Kill analyst data work
Compare Kore.ai to Competitors
Cognigy provides enterprise software for conversational artificial intelligence automation. It offers products that include voice gateway, conversational interactive voice response (IVR) , and more. It also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, airlines, and others. The company was founded in 2016 and is based in Dusseldorf, Germany.
Amelia develops automation and conversational enterprise platform. The platform addresses the elements of human interaction such as conversation, expression, emotion, and understanding as well as monitors tools responsible for logs, performance, configuration changes, and reporting anomalies. The company was founded in 1998 and is based in New York, New York.
Ada offers an artificial intelligence (AI)-powered customer service automation platform. It helps companies resolve their customer inquiries in any language or channel. It serves industries such as telecommunication, travel, media, and more. It was formerly known as Ada Support. The company was founded in 2016 and is based in Toronto, Canada.
Yellow.ai operates as a conversational customer experience automation Platform. It brings artificial intelligence and human intelligence together to automate customer experience for brands and enterprises. The company was founded in 2016 and is based in San Mateo, California.
Rasa is a conversational artificial intelligence (AI) based platform. It allows developers to build voice-based AI assistants to automate contextual conversations. The company was formerly known as LastMile Technologies. It was founded in 2016 and is based in San Francisco, California.
Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume. It was founded in 2015 and is based in New York, New York.
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