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Jacada

jacada.com

Founded Year

1990

Stage

Acq - P2P | Acquired

Total Raised

$12.73M

About Jacada

Jacada provides contact center productivity solutions that aim to enhance agent desktops as well as simplify and improve high-value business processes.On October 21st, 2021, Jacada was acquired by Uniphore Software Systems. The terms of the transaction were not disclosed.

Headquarters Location

11560 Great Oaks Way Suite 200

Alpharetta, Georgia, 30022,

United States

770-352-1300

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Expert Collections containing Jacada

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Jacada is included in 3 Expert Collections, including Banking.

B

Banking

1,156 items

R

Robotic Process Automation

322 items

RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.

C

Customer Service Tech

529 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Jacada Patents

Jacada has filed 1 patent.

The 3 most popular patent topics include:

  • Artificial intelligence applications
  • Biological databases
  • Computational linguistics
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/22/2016

5/1/2018

Grant

Application Date

12/22/2016

Grant Date

5/1/2018

Title

Related Topics

Status

Grant

Latest Jacada News

Guy Yair takes on CRO role and checkout free stores specialist Trigo

Nov 7, 2022

Autonomous stores firm Trigo has appointed Guy Yair as Chief Revenue Officer.He joins from Stratasys where he served as President ROW.His CV also includes stints as CEO at Jacada and President EMEA at Alvarion.Tesco GetGoTesco recently announced an expansion of its GetGo autonomous stores trial, with Chiswell Street Express now open in central London. Cheers Central London! @TrigoRetail announces the opening of @Tesco's Chiswell Street location.The customer is at the center at this and all Tesco stores, a value deeply ingrained in their DNA. https://t.co/HgpC7bHFOX #seamlesscheckout #tesco #trigo #cx #london pic.twitter.com/wmQOaEN1LH— Trigo (@TrigoRetail) November 1, 2022 There will also be another location in London and one in Birmingham, allowing customers to shop and pay without scanning a product or using a checkout. Like Chiswell Street, these will also offer the option of using a self-service or attended checkout if preferred.The sites in Fulham Reach Express in Parrs Way, London, and Aston University Express in Aston, Birmingham are due to open over the next few months.Tesco launched its first GetGo store in High Holborn in October 2021, which will continue to offer a purely checkout-free model.Shoppers need to download the Tesco app and select the GetGo option. They can then walk in and pick their shopping, before scanning their app as they walk out. Continuing Tesco's partnership with Trigo, a combination of cameras and weight sensors will establish what customers have picked up and charge them for products directly through the app when they leave the store.There is a section specifically for age restricted products, with a separate exit where Tesco colleagues will manually conduct age verification.Kevin Tindall, Managing Director for Tesco Convenience, said: “We are excited to expand our trial of GetGo and to see what customers think about our new hybrid model, which offers them different options for seamless shopping.”“Whether customers choose the checkout-free option or prefer to use a checkout, we want to make the shopping trip as quick and convenient as possible.”Michael Gabay, CEO at Trigo, said: “What’s exciting about the Chiswell store is that, similar to the High Holborn store, it is in a high traffic area filled with on the go shoppers who are ideal candidates for frictionless shopping.”“Building off the experience from previous stores, user research, and testing, Tesco and Trigo wanted an additional way to provide its on the go demographic with the best shopping experience, so this location will be Tesco’s first hybrid autonomous store in London.”He added: “The expansion into additional stores is the culmination of the success of the pilot in Welwyn Garden City and the fully autonomous store on High Holborn in London.”“It is also a testament to the strong partnership between Trigo and Tesco, whose commitment to creating the best customer experience through innovation has constantly pushed the boundaries of our technology towards new solutions and products that set the standard for autonomous store technology.”

Jacada Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Jacada Rank

Jacada Frequently Asked Questions (FAQ)

  • When was Jacada founded?

    Jacada was founded in 1990.

  • Where is Jacada's headquarters?

    Jacada's headquarters is located at 11560 Great Oaks Way, Alpharetta.

  • What is Jacada's latest funding round?

    Jacada's latest funding round is Acq - P2P.

  • How much did Jacada raise?

    Jacada raised a total of $12.73M.

  • Who are the investors of Jacada?

    Investors of Jacada include Uniphore, Jerusalem Venture Partners and Star Ventures.

  • Who are Jacada's competitors?

    Competitors of Jacada include Blue Prism.

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