Predict your next investment

iSON Xperiences company logo
BUSINESS PRODUCTS & SERVICES | Consulting & Outsourcing / Business Process Outsourcing (BPO)
isonbpo.com

See what CB Insights has to offer

Founded Year

2010

Stage

Debt | Alive

Total Raised

$51M

Last Raised

$51M | 3 yrs ago

About iSON Xperiences

iSON Xperiences is a Business Process Outsourcing firm with a strong focus in sub-Saharan Africa. The company helps telecom organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing ARPU & retention.

iSON Xperiences Headquarter Location

1st Floor, PC 11 Engineering Close Victoria Island

Lagos, 00100,

Nigeria

+(234) 7031775143

Latest iSON Xperiences News

Jio Haptik Partners With ISON Xperiences To Enable AI-powered Customer Service For Enterprises In Africa

Apr 8, 2021

Jio Haptik Partners With ISON Xperiences To Enable AI-powered Customer Service For Enterprises In Africa - Haptik and iSON partnership will enable enterprises across telecom, e-commerce & financial services to leverage omnichannel Intelligent Virtual Assistants for delivering enhanced customer experiences Author: Apr 8, 2021 4:30 AM EDT MUMBAI, India, April 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa, Middle East, and India. This partnership forges the power of Conversational AI and Contact Centre Automation to personalize customer experiences, improve agent performance, and lower cost overheads for businesses. Centered around iSON's vast experience in this market, this partnership strives to help businesses automate the frontline of customer support using Haptik's cutting-edge technology to: 24/7 virtual assistant to handle repetitive queries & diminish wait times Strengthen CSAT by enabling call center agents to focus on high-value queries Power omnichannel support & deflect traffic from costlier channels to chat Aakrit Vaish, CEO & Co-founder at Haptik, said, "Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined & cost-effective customer support with Conversational AI. Companies within the iSON ecosystem can modernize their contact center operations with Haptik's cognitive NLU solution trained on 3Bn+ interactions. ISON's vast expertise in IT managed & customer experience services open up a broad range of use cases that we're looking forward to exploring together as part of our overall Africa expansion plan." Speaking on this occasion, Mr. Parvin Kumar,  iSON's  Global CEO says, "Coming together with Haptik is a beginning, keeping together is progress, and working together will be a success." Further, he added, partnering with Haptik will empower our business to become highly automated and digital BPO outfits. And, joining hands with Haptik will help us upgrade our customer experience with its intelligent virtual assistants, driving return on investment at every step of the process. This partnership will help the Haptik team to have access to the fastest-growing emerging market in the World. Together we achieve the goal of assuring an excellent customer experience because that's what we hustle for!" About Haptik  Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations. Part of the $65 billion Internet conglomerate Jio, backed by Google, Facebook. Haptik powers Enterprises including Fortune 500 companies to enhance CX while saving costs and increasing sales. ( www.haptik.ai ) About iSON iSON Xperiences is a global player in customer experience management. With a presence in 16 countries (Pan Africa & India) through 36 delivery centers, it has been managing a few of the world's most renowned brands. iSON combines human efforts with technology to deliver exceptional customer service with the help of a strong +14000 workforce. Visit www.isonxperiences.com for more details. View original content to download multimedia: http://www.prnewswire.com/news-releases/jio-haptik-partners-with-ison-xperiences-to-enable-ai-powered-customer-service-for-enterprises-in-africa-301264763.html SOURCE Haptik

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

iSON Xperiences Patents

iSON Xperiences has filed 2 patents.

The 3 most popular patent topics include:

  • Automotive technologies
  • Autonomous cars
  • Avionics
patents chart

Application Date

Grant Date

Title

Related Topics

Status

11/30/2018

Autonomous cars, Robotics, Embedded systems, Automotive technologies, Avionics

Application

00/00/0000

00/00/0000

Subscribe to see more

Subscribe to see more

Subscribe to see more

Application Date

11/30/2018

00/00/0000

Grant Date

00/00/0000

Title

Subscribe to see more

Related Topics

Autonomous cars, Robotics, Embedded systems, Automotive technologies, Avionics

Subscribe to see more

Status

Application

Subscribe to see more

iSON Xperiences Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

iSON Xperiences Rank

CB Insights uses Cookies

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.