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iSON Xperiences

Founded Year



Debt | Alive

Total Raised


Last Raised

$51M | 4 yrs ago

About iSON Xperiences

iSON Xperiences is a Business Process Outsourcing firm with a strong focus in sub-Saharan Africa. The company helps telecom organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing ARPU & retention.

Headquarters Location

1st Floor, PC 11 Engineering Close Victoria Island

Lagos, 00100,


+(234) 7031775143

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iSON Xperiences Patents

iSON Xperiences has filed 3 patents.

The 3 most popular patent topics include:

  • Automation
  • Autonomous cars
  • Embedded systems
patents chart

Application Date

Grant Date


Related Topics




Autonomous cars, Robotics, Embedded systems, Knox-class frigates, Automation


Application Date


Grant Date



Related Topics

Autonomous cars, Robotics, Embedded systems, Knox-class frigates, Automation



Latest iSON Xperiences News

iSON partners with CSS to bring business process outsourcing solutions to Africa

Apr 26, 2022

26-04-2022 10:49:30 | by: Pie Kamau | hits: 502 | Tags: iSON Xperiences, and financial recovery service provider, Credit Solutions Services (CSS), have partnered to bring tailormade business process outsourcing (BPO) solutions to Africa and across the globe. Both companies are extensively experienced and skilled in developing and implementing new-age, innovative customer experience management solutions and credit management solutions, and will work to grow key markets of South Africa, Egypt, UK, the USA, India, and Europe. Pravin Kumar, Global CEO, iSON Xperiences: “At the core of the joint venture is merging the qualities and powerful capabilities of technology, artificial intelligence (AI), big data, people and process management to create synergies in valuable end-to-end credit management and customer experience services. iSON Xperiences and CSS bring together a mutual collaboration of resources, expertise and complimentary learnings, which are leveraged to deliver a growing demand of specialist services in the banking, telecommunications, retail and financial services industries. Using strategic investment in the areas of Customer Experience and new-age delivery models, business development and relationship management, multi-geographic global operations, as well as P&L delivery and business ownership, we aim to disrupt conventional markets in the BPO sector.”  iSON Xperiences has key expertise in customer lifecycle management, including voice and non-voice contact centre solutions and back-office operations. In addition to the telecommunications and financial services sectors, the company operates in the fintech, retail, insurance, travel and hospitality but not limited to consumer goods sectors. CSS has, over the past 24 years, operated in the South African financial services & retail sectors, primarily offering outsourced financial recovery services, technology based call centre solutions, automated robotic document management, and legal processing services. The business partnership, which has been financed by Investec Bank Limited South Africa, enables iSON Xperiences to further strengthen its presence in South Africa, by providing extensive customer services, solidifying contact centre facilities, and harnessing local talent to grow business in the Pan-African business landscape. Concurrently CSS will be empowered to expand beyond the South African market now that the company is part of a multinational group of companies present in 18 geographies. This exposes CSS to an abundance of resources, technological capabilities, big geographical reach and extensive experience within the structure of iSON Xperiences as a leading BPO service provider. Guy Brooks, Chairman, CSS: “The new partnership enables CSS to integrate into existing infrastructure across both the Pan-African market and also globally. It affords us the opportunity to continue to deliver exceptional services, enter new verticals, and extend our services to both existing and prospective clients. Our collective expertise places us in a unique position to create both unconventional customer and credit experiences. We will be developing new-age innovative applications that our markets can benefit from, but most importantly now with shared knowledge of iSON Xperiences, we will be able to better understand & cater for the immediate needs of our clients.” iSON Xperiences and CSS strategic partnership brings the potential to create world-class service delivery. In addition to the collective resources and expertise, the companies look forward to developing applications that add value across different markets. Within the next year, the partners anticipate optimizing the best of Artificial Intelligence to harness big data and technology for more informed strategic decision making. [Column] Hyther Nizam: Why collaboration tools are critical for organisations in the age of the hybrid workplace The workplace today is vastly different than it was a few years ago. The pandemic has accelerated the adoption of digital technologies by businesses…  read full column here . [African Startup Review] Pie Kamau: Nigerian fintech Flutterwave is now Africa's highest valued Unicorn As the African fintech industry continues to bloom, so does the funding. Flutterwave, the San Francisco-headquartered and Lagos-based company that ... read full column here [Africa Tech Review] Nixon Kanali: Microsoft continues its massive investments in Africa Microsoft has been all over the news in Africa over the last few weeks. The tech giant continues to make massive investments in the continent... read full column here INTERVIEWS. [Interview] Janek Winand, Managing Director, Siemens Gamesa, South Africa Janek Winand is the Managing Director of Siemens Gamesa South Africa,  a leader in the renewable energy industry, working to provide the world's best offshore and onshore wind turbines and services …  read full interview here [Startup Interview] Femi Apesin, OnePipe Growth & Marketing Lead, Nigeria Femi Apesin  is the Head of Growth and Marketing at  OnePipe,  a Nigerian startup that has raised almost US$1 million in a pre-seed round with a plan to make API integration seamless for banks and fintech companies  ... read full interview here  [Interview] Kenneth Munyi, Managing Director, Echo Kenya Kenneth Munyi  is the Managing Director at  Echo Kenya . The cloud-based ICT company recently entered the Kenyan market and to mark its entry into it announced the launch of its ‘Superwan’ offering ... read full interview here [Interview] Karl Toriola, CEO, MTN Nigeria MTN Nigeria  CEO,  Karl Toriola , speaks on the 20 years transformational journey of the telecoms revolution in Nigeria, its impact, and challenges. He also provides insight into the evolution of MTN as Nigeria’s largest telecoms company ... read full interview here INDUSTRY NEWS

iSON Xperiences Frequently Asked Questions (FAQ)

  • When was iSON Xperiences founded?

    iSON Xperiences was founded in 2010.

  • Where is iSON Xperiences's headquarters?

    iSON Xperiences's headquarters is located at 1st Floor, PC 11 Engineering Close, Lagos.

  • What is iSON Xperiences's latest funding round?

    iSON Xperiences's latest funding round is Debt.

  • How much did iSON Xperiences raise?

    iSON Xperiences raised a total of $51M.

  • Who are the investors of iSON Xperiences?

    Investors of iSON Xperiences include Gulf Capital and AfricInvest.

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