Predict your next investment

Intercom company logo
INTERNET | Internet Software & Services / Customer Relationship Management

See what CB Insights has to offer

Founded Year



Series D | Alive

Total Raised




Last Raised

$125M | 3 yrs ago



About Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team-including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, and by email.

Intercom Headquarter Location

55 2nd Street 4th Floor

San Francisco, California, 94105,

United States


Latest Intercom News

Top 10 SaaStr Videos of the Week: Square, Brex, Keith Rabois, Intercom, Talkdesk and More!!

Aug 22, 2021

Let’s dig right in: #1. “How to Serve Multiple Customer Segments at the Same Time with Square’s Global Head of Sales”. Square is a $120B market cap giant now serving businesses tiny, small, medium and even a few large. Square’s Global Head of Sales shares lessons on how to make them all successful at the same time: #2. “The Reason Behind the Brex Billboards in SF with CEO at Brex”. A short take on how Brex thinks about awareness and brand marketing. #3 “Top Lessons in Building Great Teams from Keith Rabois”. A classic SaaStr session with Keith Rabois made the list this week. #4. “Growing & Scaling SaaS Businesses from $1M to $500M in ARR with Intercom CEO Karen Peacock”. Karen will be back at 2021 SaaStr Annual Sep 27-29 to update this classic talk! #5. “A Decade of Learnings from Y Combinator’s CEO Michael Seibel”. Michael will do the 2021 version of this talk at the FREE Digital Day at SaaStr Annual! Sign up for that here . #6. “From Hackathon to Unicorn” Talkdesk Co-Founder Tiago Paiva and SaaStr CEO Jason Lemkin. Fresh off Talkdesk’s $10B round, you can take a look at how the company got here and even its original VC pitch when it had 6 employees. #7 “Flywheelin’: 10 Learnings from Atlassian’s CRO on Its Unique GTM Model”. If you missed this talk, it’s a great one on how Atlassian really does sales. #8 “Lessons Redefining a Really Big Category with Coupa’s CEO Rob Bernshteyn”. We just did a 5 Interesting Learnings series on Coupa at $700m ARR and here’s a look back at how they came to dominate their category of enterprise spend management. #9 “How to Design and Build a SaaS Platform Pressure Tested for the Enterprise with Domo’s CPO”. This is a great session for any founder now going more upmarket. The challenges, what you’ll experience, which trade-offs to make, and more. #10. “Byron Deeter, Bessemer Ventures + Jason Lemkin on Cloud 100, Growing 100% at $100m ARR, & More”. A great deep dive on where the bars for SaaS startups really are today. Published on August 22, 2021

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Research containing Intercom

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Intercom in 4 CB Insights research briefs, most recently on Jun 24, 2021.

Expert Collections containing Intercom

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Intercom is included in 6 Expert Collections, including Smart Money VCs (2017-2019).


Smart Money VCs (2017-2019)

6,297 items

We crunched the data to identify the 24 VC firms with the best combination of portfolio valuations and investment outcomes.


Unicorns- Billion Dollar Startups

817 items


Sales Tech

94 items


Enterprise SaaS

2,452 items

Software-as-a-service (SaaS) – internet based software offered as a subscription – continues to become the de facto standard for software distribution and consumption. Enterprise SaaS continues to show particular promise, emerging as one of the most well-funded categories. Startu


Tech IPO Pipeline 2019

286 items


Customer Service Tech

673 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Intercom Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Intercom Rank

CB Insights uses Cookies

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.