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intercom.com

Founded Year

2011

Stage

Series D | Alive

Total Raised

$240.25M

Valuation

$0000 

Last Raised

$125M | 5 yrs ago

Revenue

$0000 

About Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team-including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, and by email.

Intercom Headquarters Location

55 2nd Street 4th Floor

San Francisco, California, 94105,

United States

877-595-5175

ESPs containing Intercom

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market enable brands and retailers to communicate with their customers with written messages via messaging apps, live chat, or SMS. Some of these companies also offer conversational AI features and often offer pre-built integrations with omnichannel customer service platforms.

Intercom named as Outperformer among 9 other companies, including Airship, Attentive, and ZipWhip.

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Research containing Intercom

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Intercom in 4 CB Insights research briefs, most recently on Jul 6, 2022.

Expert Collections containing Intercom

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Intercom is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,189 items

T

Tech IPO Pipeline

286 items

C

Customer Service Tech

984 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Intercom Patents

Intercom has filed 2 patents.

The 3 most popular patent topics include:

  • Social networking services
  • Bridge systems
  • Chatterbots
patents chart

Application Date

Grant Date

Title

Related Topics

Status

11/15/2021

9/20/2022

Lossless compression algorithms, Videotelephony, Windows instant messaging clients, Social networking services, Instant messaging clients

Grant

Application Date

11/15/2021

Grant Date

9/20/2022

Title

Related Topics

Lossless compression algorithms, Videotelephony, Windows instant messaging clients, Social networking services, Instant messaging clients

Status

Grant

Latest Intercom News

Intercom brings businesses into the ‘no code’ revolution

Jun 23, 2022

John Kennedy Share Share No code integrations in latest suite of Irish firm Intercom’s tech means teams can set up custom bots in minutes. Intercom has revealed its latest suite of capabilities that include doing away with one-sided SMEs tools and dead-end text messages and bringing firms squarely into the no code era. As well as introducing a new two-way SMS tool for sales, marketing and support teams, Intercom has revealed new Custom Actions and Custom Objects which are next-generation, no-code platform features that let businesses design personalised, self-serve support experiences in minutes. “These new features help businesses make the most out of every opportunity they have to connect with a customer” No code development platforms allow programmers and non-programmers to create application software through graphical user interfaces and configuration instead of traditional computer programming. “Intercom exists to help businesses provide better experiences for their customers,” said Jane Honey, Senior Product Director at Intercom. “These new features help businesses make the most out of every opportunity they have to connect with a customer —whether it’s building stronger customer relationships through two-way conversations, or leveraging automation for faster and better experiences for both their support teams and customers.”  2-way SMS Intercom SMS is a fully integrated solution built natively into the Intercom platform, so it can be used alongside Intercom’s omni-channel offering to build complete customer journeys. It is the most powerful option bringing together mass outbound SMS with SMS support, that doesn’t require a separate tool or provider. Whereas most SMS solutions are powered by keywords, Intercom SMS is truly two-way texting. Customer support reps can respond to SMS messages within the Intercom Inbox and also send targeted and personalized outbound SMS messages at scale, both increasing engagement and encouraging customers to take action. Custom Actions and Objects Custom Actions manages the connection between Intercom and external data sources, while Custom Objects helps businesses store, organize and use external data within Intercom in the way that suits their business. The features connect Intercom’s Custom Bots and Resolution Bot with customers’ first-party data from external sources, and teams can set up the data connection in minutes, with no-code integrations. Through the integration, bots can answer more questions and resolve even more conversations automatically, without needing a human touch. This not only boosts self-serve rates and reduces inbound support volume for support teams—it also provides a better and faster customer experience. Custom Actions and Custom Objects are available now to all of Intercom’s global customers using Intercom’s bots. Intercom was founded in the 3fe coffee shop in Dublin but established its headquarters in San Francisco to scale the business. R&D is led from Dublin, with all of its technical leadership located in EMEA. The London office also focuses on R&D. Intercom marked its 10th anniversary last year, surpassed $200m in annual recurring revenue and has experienced sustained momentum across its customer base. In 2018 the company gained unicorn status after being valued at more than $1bn. Last year, the company scored a major coup by appointing Karen Peacock, named one of the “top 50 most powerful women in technology” by the National Diversity Council in the US, as its CEO.

Intercom Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Intercom Rank

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Where is Intercom's headquarters?

    Intercom's headquarters is located at 55 2nd Street, San Francisco.

  • What is Intercom's latest funding round?

    Intercom's latest funding round is Series D.

  • How much did Intercom raise?

    Intercom raised a total of $240.25M.

  • Who are the investors of Intercom?

    Investors of Intercom include Bessemer Venture Partners, Cercano Management, Kleiner Perkins Caufield & Byers, Google Ventures, Social Capital and 17 more.

  • Who are Intercom's competitors?

    Competitors of Intercom include Charles, Front, Whistle , Postscript, Take Blip, ZEALS, Qualified, Quiq, Emotive, Serviceform and 27 more.

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