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Founded Year



Unattributed VC | Alive

Total Raised




About Intercom

Intercom provides a customer messaging platform. The company enables businesses to communicate with their customer providing a suite of tools for managing customer interactions across various channels, including live chat, electronic mail, and in-application messages. It serves industries such as financial services, healthcare, electronic commerce, and more. The company was founded in 2011 and is based in San Francisco, California.

Headquarters Location

55 2nd Street 4th Floor

San Francisco, California, 94105,

United States



ESPs containing Intercom

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Enterprise Tech / Sales & Customer Service

The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high o…

Intercom named as Outperformer among 15 other companies, including Uniphore,, and Kasisto.


Research containing Intercom

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Intercom in 4 CB Insights research briefs, most recently on May 12, 2023.

Expert Collections containing Intercom

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Intercom is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.


Unicorns- Billion Dollar Startups

1,228 items


Tech IPO Pipeline

543 items


Sales & Customer Service

1,015 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Intercom Patents

Intercom has filed 11 patents.

The 3 most popular patent topics include:

  • social networking services
  • email
  • videotelephony
patents chart

Application Date

Grant Date


Related Topics




Videotelephony, Lossless compression algorithms, Windows instant messaging clients, Social networking services, Identifiers


Application Date


Grant Date



Related Topics

Videotelephony, Lossless compression algorithms, Windows instant messaging clients, Social networking services, Identifiers



Latest Intercom News

What To Look for in Your Next Customer Support Tool: Expert Guide

Oct 24, 2023

TechBullion Today’s business world is quite competitive, and customer support is vital in ensuring customer satisfaction and retention. However, due to the numerous options available, selecting the right customer support tool for your business can be difficult. This guide clarifies what to look for when making this critical decision. Understand Your Business Requirements Before you start searching for a customer support tool, it’s crucial to understand the unique needs of your business. Here are a few points to consider. Size of your support team: Choose a tool that aligns with the size of your team and can scale as you grow. Type of support channels needed: Depending on your target audience and their preferences, you may need a tool that offers multi-channel support, including email, social media, and live chat. Integration with other systems: Select a customer support tool that seamlessly integrates with your existing CRM, analytics tools, or other applications to ensure smooth data synchronization and workflow. Identify Key Features Next, identify the core features you need in your customer support tool. Here’s a list of must-have features for any modern customer support tool. Ease of use: The tool should have an intuitive interface that your support team can easily learn and use. Ticket management: Look for Intercom alternatives that offer efficient ticket management capabilities, such as ticket prioritization, assignment, and tracking. Automation: Automation features can save you a ton of time, so look for options like automated workflows, canned responses, and routing rules. Live chat: A customer support tool with live chat capabilities allows you to add a personal touch to your customer support. Customer feedback: A customer satisfaction rating feature will help you measure your support team’s success and identify areas for improvement. Compare Pricing Plans Price is an important factor when selecting a  Customer Support Tool . Consider the following points when comparing the pricing of different plans. Free trial or demo: Opt for a tool that offers a free trial or demo so you can test its features and functionality before committing. Flexible pricing plans: Choose a tool with flexible pricing plans (monthly, annual, or per user) that can accommodate your changing business needs. Hidden costs: Be aware of hidden costs for additional features, integrations, or support. Evaluate Customer Support You want a customer support tool whose provider offers exemplary customer support. Here’s what to look for. Availability: Check if the provider’s support team is available via multiple channels (email, phone, live chat) and during your business hours. Response time: Assess the provider’s responsiveness by sending an inquiry and gauging their response time. Help resources: A comprehensive help center, complete with articles, guides, and video tutorials, demonstrates the provider’s commitment to customer success. Read Reviews & Get Recommendations Lastly, don’t forget to consult reviews and gather recommendations from your peers. Here’s how to go about it. Software review websites: Read user reviews on trusted software review websites, such as G2 Crowd, Capterra, and Trustpilot. Case studies and testimonials: Check the provider’s website for case studies and testimonials from their existing clients. Social media and forums: Join online forums and seek recommendations for customer support tools. The Final Take With this fundamental guide, you can choose an ideal customer support tool for your business. The right customer support tool can streamline your processes, amplify customer satisfaction, and significantly impact your business growth. So, choose wisely. Intercom is a well-known choice as it’s been around for a long time. However, there are newer  Intercom alternatives  available you can check out, too.

Intercom Frequently Asked Questions (FAQ)

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Where is Intercom's headquarters?

    Intercom's headquarters is located at 55 2nd Street, San Francisco.

  • What is Intercom's latest funding round?

    Intercom's latest funding round is Unattributed VC.

  • How much did Intercom raise?

    Intercom raised a total of $240.25M.

  • Who are the investors of Intercom?

    Investors of Intercom include Fabrica Ventures, Bessemer Venture Partners, Cercano Management, Google Ventures, Kleiner Perkins Caufield & Byers and 19 more.

  • Who are Intercom's competitors?

    Competitors of Intercom include Kustomer, Protico, Twig, Charles, Front and 7 more.


Compare Intercom to Competitors

Drift Logo

Drift operates as a conversational marketing and sales platform. The company offers a platform that personalizes conversations with services including conversational marketing, sales, and artificial intelligence. It primarily sells to sectors such as financial services, manufacturing, and technology. It was founded in 2015 and is based in Boston, Massachusetts.

Zendesk Logo

Zendesk (NYSE: ZEN) provides cloud-based customer service software. It takes customer communication from websites, emails, and phones, and turns it into a ticket for support teams and customers to use. It was founded in 2007 and is based in San Francisco, California.

Ada Logo

Ada offers an artificial intelligence (AI)-powered customer service automation platform. It helps companies resolve their customer inquiries in any language or channel. It serves industries such as telecommunication, travel, media, and more. It was formerly known as Ada Support. The company was founded in 2016 and is based in Toronto, Canada. Logo operates as a conversational customer experience automation Platform. It brings artificial intelligence and human intelligence together to automate customer experience for brands and enterprises. The company was founded in 2016 and is based in San Mateo, California.

LiveChat Logo

LiveChat is a company that specializes in customer service technology within the software and IT industry. The company offers a range of products that automate customer service with AI, support customers with ticket systems, and guide and educate customers. LiveChat primarily serves the ecommerce and software & IT industries. It was founded in 2002 and is based in Boston, Massachusetts.

Twixor Logo

Twixor is a company that focuses on customer experience (CX) automation in the business sector. The company offers a platform that combines conversational AI and intelligent process automation to deliver customer-centric solutions. This includes the automation of end-to-end conversational journeys, the provision of actionable instant messaging, and the use of AI and live assistants to accelerate support efficiency. The company primarily serves sectors such as banking, insurance, healthcare, logistics, and commerce. It was founded in 2013 and is based in Centre Singapore, Singapore.


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