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Interactions company logo


Founded Year



Loan - II | Alive

Total Raised


Last Raised

$50M | 5 mos ago



About Interactions

Interactions is a developer of omnichannel Intelligent Virtual Assistants for customer care that enable consumers to speak or type in their own words to accomplish tasks that would normally require agent assistance. The company was founded in 2004 and is based in Franklin, Massachusetts.

Headquarters Location

31 Hayward Street Suite E

Franklin, Massachusetts, 02038,

United States


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ESPs containing Interactions

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Consumer & Retail / Food & Grocery Tech

For restaurants with drive-thrus, conversational AI is a solution that can help reduce labor costs and increase average order size. Conversational AI can also personalize order recommendations based on local preferences, weather, and item availability. Startups in this market use AI to create virtual ordering assistants that can take orders, upsell, integrate loyalty, and answer questions from gue…

Interactions named as Challenger among 7 other companies, including, Apprente, and Hi Auto.

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Expert Collections containing Interactions

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Interactions is included in 7 Expert Collections, including Digital Health.


Digital Health

8,838 items

Startups recreating how healthcare is delivered


Restaurant Tech

1,241 items

Hardware and software for restaurant management, bookings, staffing, mobile restaurant payments, inventory management, cloud kitchens, and more. On-demand food delivery services are excluded from this collection.


Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.


Conference Exhibitors

5,302 items


Customer Service Tech

987 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.



241 items

Interactions Patents

Interactions has filed 1 patent.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Artificial intelligence
patents chart

Application Date

Grant Date


Related Topics




Natural language processing, Computational linguistics, Speech recognition, Artificial intelligence, Statistical natural language processing


Application Date


Grant Date



Related Topics

Natural language processing, Computational linguistics, Speech recognition, Artificial intelligence, Statistical natural language processing



Latest Interactions News

Rudy Giuliani today: No criminal charges expected from New York investigation into Ukraine interactions

Nov 15, 2022

Eleon 16 mins ago NEW YORK — New York prosecutors do not plan to bring criminal charges against Rudy Giuliani as part of an investigation into his interactions with prominent Ukrainians, they revealed in a letter to a judge on Monday. They said they made the decision after a review of evidence stemming from searches of his residence and law office in April 2021. Federal prosecutors were investigating whether Giuliani’s relationships with prominent figures in Ukraine in the run-up to the 2020 elections required him to register as a foreign proxy. Prosecutors said a grand jury investigation that led to the issuance of warrants that resulted in the seizure of Giuliani’s electronic devices was complete. They said that based on the information currently available, criminal charges would not be brought. RELATED: Donald Trump is set to announce tonight that he is running for president in 2024 “In my business, we would call this a total victory,” Giuliani’s attorney Robert Costello told The Associated Press. “We appreciate what the US attorney has done. We only wish they had done it much sooner.” Sixteen of Giuliani’s devices were seized as part of a federal investigation into Giuliani’s interactions with prominent Ukrainian figures to see if he violated a law governing lobbying on behalf of foreign countries or entities. Giuliani is an attorney and former personal attorney to former President Donald Trump. Its communications with customers are generally protected by law, although there are exceptions. Giuliani has maintained throughout the investigation that he did nothing wrong. At the time of the filing by prosecutors, Giuliani was on a talk show and was apparently unaware of the development. Copyright © 2022 by The Associated Press. All rights reserved. ABC7 Not all news on the site expresses the point of view of the site, but we transmit this news automatically and translate it through programmatic technology on the site and not from a human editor. Eleon 16 mins ago

Interactions Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Interactions Rank

Interactions Frequently Asked Questions (FAQ)

  • When was Interactions founded?

    Interactions was founded in 2004.

  • Where is Interactions's headquarters?

    Interactions's headquarters is located at 31 Hayward Street, Franklin.

  • What is Interactions's latest funding round?

    Interactions's latest funding round is Loan - II.

  • How much did Interactions raise?

    Interactions raised a total of $196.12M.

  • Who are the investors of Interactions?

    Investors of Interactions include Runway Growth Capital, Paycheck Protection Program, Updata Partners, North Hill Ventures, Cross Atlantic Capital Partners and 10 more.

  • Who are Interactions's competitors?

    Competitors of Interactions include Uniphore, PolyAI, AISERA, Emotibot, Zoovu, Replicant, Mindsay, Conversica, Satisfi, Nuance Communications and 27 more.

Compare Interactions to Competitors

Uniphore Logo

Uniphore is a conversational service automation software company that enables businesses globally to deliver better customer service by providing an automation platform in which intelligent software can take over transactional conversations from humans, coach live agents during calls, and accurately predict language, emotion, and intent. It offers several products, such as X Platform, U-Self Serve, U-Assist, U-Analyze, and Q for Sales. The company was founded in 2008 and is based in Palo Alto, California.

Pypestream Logo

Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume.

Clinc Logo

Clinc is a global conversational AI training platform provider deploying natural language processing and deep learning technology for enterprises. The company leverages a combination of natural language processing (NLP) engines, machine learning, and deep neural networks to make sense of human speech.

Skit Logo

Skit offers a digital multilingual artificial intelligence platform for businesses.


[24] makes customer service and sales simple. The company's platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. [24]'s platform enables an omnichannel interaction experience, connecting customer interactions across an enterprise's web, mobile, chat, social, and phone channels. [24] serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries.


Emotibot focuses on artificial intelligence technology and forms natural language technology (NLT) as the core for wider enterprise applications. The company's products include Bot Factory conversational AI platform, Gemini knowledge engineering platform, AICC+ solution platform, NLP natural language processing platform, Scorpio automated machine learning platform, and so on. The company's products serve in AI+finance, AI+enterprise, AI+healthcare, AI+manufacturing, AI+intelligent terminal, AI+government, and other fields. The company was founded in 2015 and is based in Shanghai, China.

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