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inquba.com

Founded Year

2010

Stage

Private Equity - II | Alive

Mosaic Score

+60 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About inQuba

inQuba solutions, services, and products put in place a real-time solutions for the monitoring and management of customer experiences and customer engagement across the organization. The Company's solutions have visibility of customer, financial, channel, workflow, and any industry-specific systems allowing the relationships between operational metrics, financial performance, and customer experience to be understood over time. inQuba products and solutions drive revenue through customer acquisition, engagement, and retention management.

inQuba Headquarter Location

7 Eton Road Sandhurst

Johannesburg,

South Africa

+27 11 447 2049

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Latest inQuba News

InMoment Team Up With InQuba To Improve On Both Customer Journey And Experience

Apr 21, 2022

InMoment Team Up With InQuba To Improve On Both Customer Journey And Experience THIS InMoment, the leading provider of Experience Improvement (XI) solutions, and inQuba, the leader in customer journey management, announced today a partnership to offer a journey-first approach to customer experience improvement. The combined offering gives companies a one-stop solution for customer-centric organisations to integrate their customer experience (CX) and customer journey (CJ) management programs to greatly reduce churn, increase adoption and lower costs. The InMoment and inQuba partnership enables CX practitioners to understand why customers stall or quit a transaction across channels, and provides personalised, contextual interventions (“nudges”) that move customers forward toward their goal. With this journey toolkit, customers can also track individual journeys by overlaying context, understanding segments, anticipating an action with visual analytics and machine learning (ML) all in an effort to stay agile and adaptable, optimise the experience, and remain relevant to the consumer. “Today, customer experience insights are not enough. What moves the needle is the ability to drive action and a tangible return on investment,” said Wendy Greenham, senior director of global partnerships at InMoment. “inQuba, like InMoment, goes beyond insights to drive business outcomes for their clients. This partnership will help our joint customers improve acquisition and retention as well as enable reduced cost of service.” “InMoment XI combined with inQuba Journey Management takes experience improvement to an unprecedented level for CX teams, delivering the holy grail of insights to action to commercial outcome,” said Michael Renzon, CEO of inQuba. “CX leaders are demanding more – the ability to clearly identify experience themes, zoom into the underlying journeys, understand granular customer and segment detail, and change customer behaviour and commercial outcomes in real time. Together we deliver just that.” This partnership brings together two leaders in enterprise CX improvement recognised by Forrester, Gartner, and third party review sites such as G2 and Gartner Peer Insights for delivering ROI on customer experience improvement efforts.

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