Search company, investor...

Founded Year



Acquired - II | Acquired

Total Raised


About iContact

iContact is an email marketing platform that helps businesses of all sizes with campaign strategy and other marketing automation needs.

Headquarters Location

2121 RDU Center Drive 4th Floor

Morrisville, North Carolina, 27560,

United States




Latest iContact News

Building Trust through Communication: Success Story of 3D Printing Partner ‘iContact’ on CAPA Platform

Dec 15, 2023

When it comes to sealing a deal between customers and manufacturing partners, one might argue that ‘trust’ is the most crucial element. In the realm of online manufacturing outsourcing, CAPA platform provides various features allowing customers and partners (manufacturers) to build mutual trust even without direct interaction. Notable among these features are chat and drawing viewer functions, along with the recently updated ‘Safety Number’ service. The common thread among these features is ‘communication.’ CAPA believes that trust between customers and partners originates from effective communication. As transactions take place online without face-to-face interactions, building trust without communication becomes challenging. Particularly from the partner’s perspective, communication with the customer is deemed essential for securing new deals, especially when presenting competitive price quotes. This article highlights iContact, a 3D printing partner located in Ulsan, as an exemplary partner excelling in communication on the CAPA platform. We interviewed the founder and CEO of iContact, An Hyeongchan, who, at the age of 29, operates a thriving 3D printing company. CAPA delves details behind his active deal acquisition and his strategies for successful communication with customers. Ulsan 3D Printing Venture Integrated Knowledge Industry Center where iContact is located (Photo: iContact) Evolving 3D Printing with a Focus on Cost Reduction iContact, situated in the Ulsan 3D Printing Venture Knowledge Industry Center, positions itself as a 3D printing manufacturer committed to successfully integrating 3D printing into the manufacturing industry. An, the CEO, decided to venture into 3D printing after receiving inquiries from industry peers during his tenure at a 3D printing manufacturing company while completing the top executive program at Ulsan University. 3D printing involves several manual steps, from moving and cleaning the printed product to removing support structures and finishing touches. Although 3D printing technology itself is innovative, the associated processes are labor-intensive, leading to higher market prices and challenges in mass production. An recognizes that in order for 3D printing to be recognized as an innovative technology in manufacturing, ‘price competitiveness’ and ‘mass production’ are key. An emphasizes that the 3D printers used by most domestic 3D printing manufacturers have similar performance levels, making the quality difference negligible. Hence, to achieve price competitiveness and enable mass production, iContact focused on building an ‘automation system.’ This strategic move allows iContact to offer services at a more affordable price compared to other manufacturing companies. iContact has patented its automated washing system, a crucial component in reducing costs. An has completed the patent registration and aims to fully automate all production processes within the next five years. The resources saved through automation will be reinvested in research to enhance technological capabilities and further improve the quality of output. Superconductor model printed using SLA method (Photo: iContact) Pineapple model printed using SLA method (Photo: iContact) Trade Secrets for Winning Deals: “Communication 24/7” Since joining CAPA as a partner just four months ago, iContact has already secured more than ten deals, a remarkable growth trajectory in the fiercely competitive 3D printing sector. An attributes much of this success to conducting specific and detailed consultations with customers using the various features provided by CAPA. An states, “I respond to inquiries 24/7, excluding sleep hours,” emphasizing the significance of continuous communication with customers. He receives notifications for all types of CAPA alerts, including quote requests, project updates, chat notifications, and CAPA news and benefits. He is active on both KakaoTalk and email, using his smartphone primarily for real-time notifications and his laptop for reviewing drawings or thoroughly examining detailed customer requests. Recognizing that customers appreciate prompt responses, An ensures to reply to all inquiries within an average of one hour. This dedication has resulted in significant returns for iContact, with one customer starting with three items and eventually placing an additional order for sixty items. An underscores the advantage of investing time in consultation, even with just one customer, as it can lead to repeated transactions and customer loyalty. Customer reviews Customer Reviews Reflecting Genuine Communication Efforts iContact’s profile on CAPA is adorned with ‘5-star’ reviews from satisfied customers. An vividly recalls a customer who engaged in detailed consultations over several days, involving multiple revisions before final delivery. The customer, impressed by An’s efforts, left a review stating, “The consultation was friendly, the price was reasonable, and it was evident that he tried to be as meticulous as possible. It was a transaction for which I am grateful.” Even recently, iContact successfully secured an order by promptly accommodating customer-requested quote revisions within ten minutes. The synergy between manufacturing expertise and swift responsiveness culminated in a successful deal for Aicontact. An concludes by expressing his gratitude to CAPA customers and delivers a message: “I respond to everything with dedication. Please feel free to contact me for any inquiries or consultations.” In conclusion, iContact’s story on the CAPA platform serves as an inspiring example of how genuine and continuous communication can lead to building trust, securing deals, and fostering customer satisfaction in the competitive landscape of online manufacturing. Also Read,

iContact Frequently Asked Questions (FAQ)

  • When was iContact founded?

    iContact was founded in 2003.

  • Where is iContact's headquarters?

    iContact's headquarters is located at 2121 RDU Center Drive, Morrisville.

  • What is iContact's latest funding round?

    iContact's latest funding round is Acquired - II.

  • How much did iContact raise?

    iContact raised a total of $53.57M.

  • Who are the investors of iContact?

    Investors of iContact include Ziff Davis, Vocus, JMI Equity, North Atlantic Capital, IDEA Fund Partners and 4 more.

  • Who are iContact's competitors?

    Competitors of iContact include Pathwire and 5 more.


Compare iContact to Competitors

Campaign Monitor Logo
Campaign Monitor

Campaign Monitor offers marketing technology solutions. It is an email marketing platform that makes it easy for businesses to grow their audience and send email newsletters. The company was founded in 2004 and is based in Nashville, Tennessee.

ActiveCampaign Logo

ActiveCampaign is a company that focuses on customer experience automation, operating within the marketing automation, email marketing, and CRM sectors. The company offers a range of services including email marketing, marketing automation, ecommerce marketing, and CRM tools, all designed to help businesses engage meaningfully with their customers. ActiveCampaign primarily serves businesses of all sizes across various sectors, with a particular emphasis on the ecommerce industry. It was founded in 2003 and is based in Chicago, Illinois.

Totango Logo

Totango operates as a company focusing on customer success platform. Its main offerings include a platform that provides tools for customer journey orchestration, data management, reporting, account management, and more. The company primarily serves the software and technology sectors. It was founded in 2010 and is based in Redwood City, California.

Gainsight Logo

Gainsight provides customer success software solutions. It helps businesses enhance customer relationships using tools for customer success teams to track customer behavior, monitor customer health, and engage with customers. It primarily serves sectors such as healthcare, digital customer success, and various team-based industries like customer success, product, customer experience, revenue, and sales. It was formerly known as JBara Software. The company was founded in 2009 and is based in San Francisco, California. Logo is a company that focuses on email marketing in the digital marketing industry. The company offers a service that curates personalized email newsletters for businesses, aiming to increase customer engagement and build stronger relationships. The company primarily serves sectors such as marketing, media and publishing, real estate, and small to medium businesses. It was founded in 2015 and is based in New Orleans, Louisiana.

Dyspatch Logo

Dyspatch provides a communications platform built around email content management. It simplifies transactional email creation with an application programming interface(API), an intuitive, visual editor, and built-in device testing, allowing for truly collaborative email strategy and execution. The company was founded in 2013 and is based in Vancouver, Canada.


CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.