Sep 26, 2023

Hurb: Procon-RJ fines company R$400 thousand; understand the case Hurb has been facing legal problems for months. (Image: Disclosure) O Procon-RJ fined the travel agency Hurb in R$ 407,324.44 for non-compliance with the offer and abusive practice. The company has 15 days to file an appeal against the decision. The agency indicates that the fine was applied after several attempts at friendly conciliation between the company and consumers. Understand the case Hurb had already been notified last year about the complaints received and asked to provide clarifications about the commercial practices adopted by the company. However, the responses presented were not sufficient to remedy the irregularities highlighted by consumers. The company even requested the negotiation of a Conduct Adjustment Term (TAC), claiming a decrease in the number of complaints. However, after a series of controversies in recent months, reports from customers across Brazil have significantly increased due to problems such as trip cancellations Without previous warning, delay in payment to hotels and lack of assistance in cases of problems during travel and accommodation. In May of this year, a ban on the sale of flexible packages from the company. In them, there is no specific date for travel or airlines and hotels that are included in the package. The determination is made by the National Consumer Secretariat (Senacon), an entity of the Ministry of Justice. CONTINUES AFTER ADVERTISING According to the agency, the decision was taken because the company did not demonstrate the financial strength to guarantee the commercialization of flexible packages. However, packages with set dates can still be sold. The National Consumer Secretary, Wadih Damous, said that the suspension will be maintained until Hurb presents a concrete plan to resolve the contracts currently in force. Furthermore, it must also prove that the identified flaws have been corrected. “This measure will last until the company presents a concrete plan to resolve the contracts currently in force. Hurb must demonstrate that it is complying with the contracts and that it has the financial conditions to enter into new contracts”, stated Damous. Source: Moneytimes