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AUTOMOTIVE & TRANSPORTATION | Transportation Services / Taxi, Limousine & Vehicle Rental Services
holidayautos.co.uk

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Stage

Acquired - II | Acquired

About Holiday Autos

Holiday Autos operates in over 5,000 locations around the world offering competitively priced car hire and a high level of service to all its customers. As well as car hire, holiday autos also offers campervan hire, van hire, prestige and hybrid car hire as well as chauffeur drive services.In June 2013, Holiday Autos was acquired by CarTrawler. The valuation of Holiday Autos was undisclosed. Other terms of the deal were not released.

Holiday Autos Headquarter Location

77 Hatton Garden

London, England, EC1N 8JS,

United Kingdom

0871 472 5229

Latest Holiday Autos News

Holiday Autos tries to slip out of paying us a refund for the cost of our no-show car

Nov 20, 2019

Accused of going to the wrong desk at the airport ... but thankfully the queue slip had been saved.Photograph: Islandstock/Alamy I booked a rental car at Alicante Airport through Holiday Autos and arranged to collect it at midnight on 13 July. I paid the £120.45 in advance and received a booking voucher and confirmation that I was to collect it from the supplier, Rhodium. When we arrived at the rental desk, Rhodium first said it couldn’t locate the booking, and then that it had been cancelled by Holiday Autos. Holiday Autos then claimed that Rhodium did not have the car in stock and advised us to use a different hire company and then make a claim for compensation. We ended up paying £303.67 for a car from Firefly. The Holiday Autos call handler said that a complaint would be raised. It was not. I made a complaint using its online process on 23 July. It took until 2 September to receive a response which suggested that I did not attend the correct desk to collect the car and therefore was not entitled to a refund. Thankfully, I had saved the queue slip I received at the desk. I feel this was an incredibly underhand tactic taken in the hope I would not be able to provide evidence to the contrary. I have not heard anything since. BK, Altrincham, Greater Manchester This breathtaking indifference got worse before Holiday Autos stirred itself to do the decent thing. First the apology: “We would like to offer an apology for the distressing start to her trip to Spain.” Then the excuse: “The car rental brands we work with are responsible for managing their own fleets and updating what is available to customers. We have been in touch with Rhodium to ensure this situation doesn’t happen again.” Then the promise: “We have looked into the case and issued the full refund for both the initial booking with Rhodium, plus the difference in price for her second car from Firefly.” Finally, the self-justification: “We continually monitor customer feedback via our Customer Centre of Excellence and appropriate action is taken if any car hire brands do not meet the standards required.” Instead of a letter offering the apology and the refund, you then received a request for paperwork you’d already submitted so that an investigation could begin – three months after your complaint. Only after further nudges from the Observer did it finally stump up the money. As for Rhodium, it laid the blame squarely on Holiday Autos which it said linked the booking reference to an invalid voucher number then cancelled the reservation. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. Submission and publication are subject to our terms and conditions Topics

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Expert Collections containing Holiday Autos

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Holiday Autos is included in 1 Expert Collection, including Mobility-as-a-Service.

M

Mobility-as-a-Service

548 items

Companies developing solutions to streamline the way people move themselves. Includes companies providing on-demand access to passenger vehicles and micromobility solutions as well as companies integrating multiple modes of transport, including public transit, into one service.

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